Getting a BDO bank statement for your savings account

You can get a BDO savings account statement three ways: online through BDO's website or mobile app, in person at any BDO branch, or by mail. The fastest route is the BDO Online Banking portal or the BDO mobile app — both let you view and read statements when ready without waiting. If you do not have online access set up, visiting a branch takes about 10 to 15 minutes, and the teller will print one on the spot. Requesting by mail takes longer but works if you cannot access the branch or online systems.

The statement you receive shows your account number, transaction history for a specific date range, opening and closing balances, and any fees charged during that period. BDO typically provides statements for the past 12 months through online banking, and you can request older statements by contacting the bank directly.

Key Takeaways

  • BDO Online Banking and the BDO mobile app let you read statements when ready without visiting a branch or calling.
  • You need your account number and online banking credentials to access statements through the website or app.
  • Visiting a BDO branch in person takes 10 to 15 minutes and requires a valid ID and your account number.
  • Statements requested by mail arrive within 5 to 7 business days after the bank processes your request.
  • BDO keeps transaction records for at least 12 months online; older statements require a formal request to the bank.

Using BDO Online Banking to read your statement

Log into BDO Online Banking at www.bdo.com.ph using your username and password. Once logged in, look for the "Accounts" or "My Accounts" section, then select your savings account from the list. You should see a "Statements" or "Transaction History" option — click it to view your recent transactions and statement details.

Most BDO accounts let you view statements for the past 12 months. Select the date range you need (for example, January 1 to January 31), and the system will display the statement. To read it as a PDF, look for a "read" or "Print" button, usually near the top or bottom of the statement. Save the file to your computer or phone — you can then print it, email it, or keep it for your records.

If you have not set up online banking yet, you will need to register at the BDO website or ask a teller at any branch to set up it for you. Registration takes a few minutes and requires your account number and a valid ID.

Getting a statement through the BDO mobile app

read the BDO mobile app from the Apple App Store or Google Play Store, then log in with your online banking username and password. The app works the same way as the website: tap "Accounts," select your savings account, then look for "Statements" or "Transaction History."

Choose your date range and tap "read" or "View PDF." The app will generate your statement as a PDF file, which you can save to your phone, email to yourself, or print later. The mobile app is often faster than the website on a phone, and you can access it anywhere you have an internet connection.

Requesting a statement in person at a BDO branch

Visit any BDO branch during business hours with your valid ID (passport, driver's license, or national ID) and your account number. Tell the teller you need a bank statement for your savings account and specify the date range — for example, "January 2024" or "the last three months."

The teller will print the statement on the spot, usually within 5 to 10 minutes. You can ask for multiple copies if you need them. If you do not know your account number, the teller can look it up using your ID and name. There is no charge for a statement printed at the branch.

Requesting a statement by mail or phone

Call BDO's customer service line at 1-800-631-8000 (toll-free in the Philippines) or visit your nearest branch to request a statement by mail. Provide your account number, full name, registered address, and the date range you need. The bank will mail the statement to your registered address within 5 to 7 business days.

This method is slower than online or in-person options, but it works if you cannot access the branch or online banking. Make sure the address on file with BDO is current, or the statement may not reach you. If you need the statement urgently, the branch or online methods are faster.

What information appears on your BDO statement

Your BDO savings account statement includes your account number, account holder name, statement period (the date range covered), opening balance on the first day, closing balance on the last day, and a line-by-line list of all transactions during that period. Each transaction shows the date, description (such as "ATM Withdrawal" or "Fund Transfer"), the amount, and the running balance after that transaction.

The statement also lists any fees charged during the period — such as monthly maintenance fees, ATM charges outside the BDO network, or overdraft fees if applicable. At the bottom, you will see the total deposits and total withdrawals for the period, which makes it straightforward to track your spending and income.

Accessing older statements and transaction history

BDO Online Banking typically shows statements and transactions for the past 12 months. If you need a statement from more than a year ago, you have two options: contact BDO customer service at 1-800-631-8000 or visit a branch and ask for a statement request form.

The bank can retrieve older statements, but the process takes longer — usually 5 to 10 business days — and may involve a small fee depending on how far back you need to go. When you request an old statement, have your account number and the specific date range ready. The teller or customer service representative will tell you the fee, if any, and when you can expect the statement.

Frequently Asked Questions

Do I need to pay for a bank statement from BDO?

No. Statements printed at a branch or downloaded through online banking are free. Statements requested by mail or for periods older than 12 months may have a small fee, but BDO will tell you the cost before processing the request.

Can I get a statement for a date range that spans multiple months?

Yes. When you request a statement online, by app, or at a branch, you can specify any date range within the available period. For example, you can request a statement for January 1 to March 31, and it will show all transactions during those three months.

What if I forgot my online banking password?

Go to the BDO Online Banking login page and click "Forgot Password." Follow the prompts to reset it using your registered email or phone number. If you cannot reset it online, visit a branch with your ID and account number, and a teller can help you regain access.

How long does BDO keep transaction records?

BDO keeps transaction records for at least 12 months in your online banking account. Older records are kept by the bank but must be requested separately, which takes 5 to 10 business days.

Can I get a statement for someone else's BDO account?

No, unless you are an authorized signatory on the account. Only the account holder or someone with power of attorney can request a statement. If you need access to another person's account, you will need written authorization from the account holder and must present it at a branch.