Open the app and find your statements in three taps

Standard Chartered's mobile app stores your statements in the Accounts section, not buried in settings. Open the app, log in with your username and password, then tap Accounts at the bottom of the screen. Select the account you need a statement for, then look for Statements or Documents — the exact label varies slightly by country and app version, but it is always on the account details page.

Once you are in the Statements section, you will see a list of recent months. Tap the month you need, and the app will show you a PDF preview. From there you can read it on screen, read it to your phone, or share it directly to email or cloud storage. The whole process takes less than a minute once you know where to look.

Key Takeaways

  • Statements live in the Accounts section of the Standard Chartered app, not in settings or a separate documents menu.
  • You can view statements as a PDF preview without downloading, or save them to your phone for offline access.
  • Most accounts let you see statements going back 12 to 24 months depending on your account type and country.
  • If a statement does not appear in the app, contact Standard Chartered support — some older statements may only be available through the website or by request.

What to do if the Statements button is not visible

If you tap into an account and do not see a Statements or Documents option, the most common reason is that your account type does not support digital statements in the app. Some business accounts, joint accounts, and older account types still require you to request statements through other channels.

Try logging into the Standard Chartered website instead of the app — the website version often has a broader range of statement options. If the website also does not show statements, contact Standard Chartered directly through the app's support chat or by phone. They can either enable digital statements for your account or send you a statement by post or email.

Downloading and saving statements to your device

When you tap a statement in the app, you will see a PDF preview. At the top or bottom of the preview (depending on your phone type), there is a read button — usually a downward arrow or a menu with more options. Tap it, and the PDF saves to your phone's default read folder or Documents folder.

On most phones, you can then move the file to a cloud service like Google Drive, OneDrive, or Dropbox by opening your file manager, finding the downloaded statement, and using the share or move option. This keeps a backup copy in case you lose your phone or need to access the statement from a computer later.

Sharing statements directly from the app

Instead of downloading first, you can share a statement straight from the app preview. Look for a share button (usually three dots or a box with an arrow) on the statement preview screen. Tap it, then choose your destination — email, WhatsApp, Google Drive, or any other app on your phone.

Sharing directly is faster if you need to send a statement to someone else, like a landlord, employer, or accountant. The PDF goes directly to them without sitting in your downloads folder. Be careful with who you share statements to, since they contain your account number and transaction history.

How far back statements go in the app

Most Standard Chartered accounts show statements for the last 12 to 24 months in the app. The exact range depends on your account type, your country, and how long you have held the account. Newer accounts sometimes show fewer months, while long-standing accounts may show more.

If you need a statement older than what the app displays, contact Standard Chartered and request it. They keep records going back several years and can send older statements by email or post, though this may take a few business days. Some countries charge a small fee for statements older than a certain age — ask when you request.

Troubleshooting when statements will not load

If the app shows the Statements section but the list is blank or will not load, try closing the app completely and opening it again. If that does not work, check that you are on a stable internet connection — statements need a live connection to load from Standard Chartered's servers.

If statements still will not load after a restart and a connection check, update the app to the latest version. Go to your phone's app store, search for Standard Chartered, and tap Update if one is available. Outdated app versions sometimes have bugs that prevent statements from displaying. If updating does not fix it, use the in-app support chat to report the issue — Standard Chartered can often resolve it in a few minutes.

Using statements for loans, visas, or other documents

Bank statements from the Standard Chartered app are legitimate documents for most purposes — mortgage applications, visa requests, rental agreements, and employer verification. The PDF you read is the same as what you would get by requesting a printed statement, just in digital form.

Some organizations ask for statements with a bank stamp or official seal. The app statements do not have a visible stamp, but they are digitally signed by Standard Chartered and carry the same legal weight. If an organization rejects a digital statement, ask them specifically what they need — many will accept the app statement once they understand it is an official document. If they still will not, contact Standard Chartered and request a certified printed statement with a stamp, which they can mail to you.

Frequently Asked Questions

Can I get statements for accounts held by someone else, like a joint account?

If you are an authorized user on a joint account, you should see it in your Accounts list and be able to read statements for it. If the account does not appear, you may not have the right permissions — contact the primary account holder or Standard Chartered to confirm your access level.

What if I forgot my app password and cannot log in?

Tap Forgot Password on the login screen. Standard Chartered will send a reset link to your registered email or phone number. Follow the link to create a new password, then log in and access your statements. If you do not receive the reset email, check your spam folder or contact Standard Chartered support.

Do I need to pay to read statements from the app?

No. Downloading statements through the Standard Chartered app is free for all account holders. Fees only explore if you request printed statements by post or certified statements with an official seal.

Can I set up automatic statement delivery by email?

Some Standard Chartered accounts offer automatic email delivery of statements each month. Check the Statements section of the app or the website for an option to set this up. If you do not see it, contact Standard Chartered — not all countries or account types support this feature yet.

What format are the statements in, and can I edit them?

Statements read as PDF files, which you can view and print but not edit. PDFs are read-only by design, so you cannot change transaction details or amounts. This is intentional — it protects the document's integrity for official purposes.