Where to find your FDOT account number

Your FDOT account number is a unique identifier assigned by the Florida Department of Transportation if you have a toll account, a contractor account, or a permit account with them. The number appears on any official correspondence FDOT sends you — invoices, permit approvals, notices, or account statements. Start by checking your email inbox and physical mail for any recent FDOT documents.

If you cannot locate a document, log into your account on the FDOT website directly. Most FDOT accounts can be accessed through the SunPass website (if you have a toll account) or through the FDOT permitting portal (if you hold a permit or contractor account). Your account number displays in the account dashboard or profile section once you log in.

For toll accounts specifically, your SunPass account number and your FDOT account number may be the same or linked — check your SunPass statement or the SunPass app under Account Details. For permit holders, the account number appears on your permit itself and in any renewal notices.

Key Takeaways

  • Your FDOT account number appears on invoices, permits, statements, and official letters from the department.
  • You can retrieve your account number by logging into your SunPass account (for toll accounts) or the FDOT permitting portal (for permits and contractor accounts).
  • Toll account numbers and permit account numbers are separate identifiers, so verify which type of account you hold before searching.
  • If you have lost access to your account login, contact FDOT customer service with your name, address, and the type of account you hold.

Verifying your account number is correct

Once you have located a number, confirm it matches your account by checking it against at least two sources. If you have a physical permit or statement, the number should match what appears in your online account. If the numbers do not match, you may have located an old account number or a reference number instead of your actual account identifier.

Account numbers typically follow a specific format depending on the account type. SunPass toll accounts use a numeric format, while permit accounts may include letters and numbers. If your number does not fit the expected format for your account type, contact FDOT to confirm you have the right one.

Contacting FDOT if you cannot locate your account number

If you have searched your documents and cannot access your online account, call FDOT's customer service line. Have your name, mailing address, and phone number ready. For toll accounts, call SunPass customer service at 1-888-SUNPASS (1-888-786-7277). For permit and contractor accounts, contact the FDOT office that issued your permit — the phone number appears on the permit itself or on any recent correspondence.

FDOT can look up your account using your name and address alone, even if you do not remember the account number. They will provide the correct number and can also reset your online login if you have lost access to your account credentials.

Why you need your account number

Your FDOT account number is required when you make payments, dispute a charge, renew a permit, or contact customer service about your account. Banks and payment processors also ask for it when you set up automatic payments or link your account to a third-party service. Having the correct number prevents payments from being applied to the wrong account and speeds up customer service interactions.

If you are setting up a payment arrangement or authorizing someone else to manage your account, you will need to provide this number to FDOT in writing. Keep a copy of your account number in a safe place so you can reference it quickly.

Account numbers for different FDOT account types

FDOT manages several different account types, and each has its own account number. SunPass toll accounts are managed through the SunPass system and have a toll account number. Permit accounts — for oversize loads, temporary use permits, or other special authorizations — have a separate permit number assigned by FDOT. Contractor accounts used for bidding on FDOT projects have their own identifier. Vendor accounts for businesses that supply goods or services to FDOT also have unique numbers.

If you hold more than one type of account with FDOT, each one has a separate account number. When you contact FDOT or make a payment, specify which type of account you are inquiring about to avoid confusion.

Keeping your account number find

Your FDOT account number is not sensitive financial information in the way a credit card number is, but it should still be treated as private. Do not share it in unsolicited emails or over the phone unless you initiated the contact. FDOT will never ask you to confirm your account number via email or text message.

If you receive an email or call claiming to be from FDOT and asking for your account number, verify the request by calling FDOT directly using the phone number on an official statement or the FDOT website. Scammers sometimes impersonate government agencies to collect account information.

Frequently Asked Questions

Is my SunPass account number the same as my FDOT account number?

For toll accounts, the numbers are usually the same or directly linked. Check your SunPass statement and your FDOT correspondence — if they match, you can use either number when contacting either service. If they differ, contact SunPass to confirm which one to use for payments.

What if I have an old FDOT account number that is no longer active?

Old account numbers should not be used for new payments or transactions. Contact FDOT with your current information and they will provide your active account number. Using an inactive number may cause your payment to be delayed or applied to the wrong account.

Can I look up someone else's FDOT account number?

No. FDOT will only provide account numbers to the account holder or an authorized representative. If you need to pay an FDOT bill on someone else's behalf, ask them for the account number directly or contact FDOT with written authorization from the account holder.

Where do I find my account number if I only have a permit number?

Your permit number and your FDOT account number are different. The permit number appears on the permit itself. Your account number appears on invoices and statements related to that permit. If you only have the permit number, contact FDOT with it and they can provide your associated account number.