Where to find your account number in the app

Open the First Financial Bank app and log in with your username and password. On the home screen, you will see a list of your accounts — checking, savings, or other products you hold. Your account number appears directly under or next to the account name. It is usually a 10 to 12 digit number. Tap on any account to see the full number if it is truncated on the main view.

If you have multiple accounts, each one has its own account number. The app shows them separately so you can tell them apart. Write down or screenshot the number for the account you need — for example, if you are setting up a direct deposit, you need the checking account number, not your savings account number. The account number stays the same as long as you keep that account open, so you can refer back to it whenever you need it.

Key Takeaways

  • Your account number displays on the home screen of the First Financial Bank app under each account name.
  • Each account you hold has a different account number, so confirm you are looking at the correct one before using it.
  • The full number appears when you tap on an individual account if the home screen shows only a shortened version.
  • You will need both your account number and your routing number (which stays the same across all your First Financial accounts) for transfers and direct deposit setup.

What to do if the number is not visible

If you log in and do not see account numbers on the home screen, check that you are viewing the right section. Some versions of the app show account details only when you tap into a specific account. Select the account you need, then look for a section labeled "Account Details," "Account Information," or "Account Number." The location can vary slightly depending on which version of the app you have installed.

If the app is not loading properly or numbers are missing, try logging out completely and logging back in. Close the app entirely (not just minimize it) and reopen it. If the problem continues, contact First Financial Bank customer service — they can confirm your account number over the phone and help you troubleshoot the app. Customer service representatives have access to your account information and can read the number to you directly.

Using your account number for common tasks

Once you have your account number, you can use it for direct deposit setup with your employer, wire transfers, ACH transfers between banks, and bill pay through the app. When you set up any of these, the app will usually ask you to confirm the account number to make sure the transaction goes to the right place. Double-checking before you submit prevents money from going to the wrong account.

Keep your account number separate from your PIN or password. Your account number is not secret — you share it with employers and other banks. Your PIN and password are what protect access to your account, so never share those with anyone, including bank employees or customer service representatives.

Finding your account number outside the app

If you cannot access the app, your account number also appears on paper statements, on the bottom left of any checks you have ordered, and in the First Financial Bank online banking portal (if you use that instead of the app). You can also call First Financial Bank customer service and provide your name and identifying information, and they will read your account number to you.

Having multiple ways to find this number means you are not stuck if one method is unavailable. Many people keep a copy of their account number in a safe place at home for reference, separate from their banking passwords.

Routing number versus account number

Your account number is specific to you — it identifies which account the money should go to. Your routing number is the same for all First Financial Bank customers and identifies the bank itself. You need both numbers together for transfers and direct deposit. The routing number is usually printed on checks as well, or you can find it on the First Financial Bank website.

When someone asks for your "banking information," they typically want both numbers. Make sure you give them the account number for the specific account you want the money to reach, not just any account number you hold. If you are unsure which number to provide, ask the person requesting it whether they need your account number, routing number, or both.

Frequently Asked Questions

Why does my account number look different on the app than on my checks?

The number is the same, but the app may show it with or without leading zeros, or may display only the last few digits for security. If you see a shortened version on the app, tap into the account details to see the full number. It will match what is printed on your checks.

Can I change my account number?

No, your account number is permanent and tied to that specific account. If you need a different account, you would open a new one, which would have a new number. Contact First Financial Bank if you want to discuss your account options.

Is it safe to share my account number?

Yes, your account number is meant to be shared with employers, other banks, and businesses you pay. It is not a secret. Your PIN, password, and Social Security number are what you should keep private.

What if I see multiple account numbers in the app?

You likely have more than one account with First Financial Bank — for example, a checking account and a savings account, or accounts you opened at different times. Each one has its own number. Use the number that matches the account you need for your transaction.