Bank of America's Current Leadership

Brian Moynihan has been the Chief Executive Officer of Bank of America since 2010. He oversees all operations across the bank's consumer banking, wealth management, and global banking divisions. Moynihan reports to the board of directors, which sets policy and holds him accountable for the bank's performance and risk management.

Before becoming CEO, Moynihan spent 25 years at Bank of America and its predecessor institutions, working in credit card operations, mortgage banking, and business management. His tenure as CEO has included major shifts in how the bank operates—moving away from subprime mortgages after the 2008 financial crisis, investing in digital banking platforms, and managing regulatory requirements that came after the crisis.

The CEO role at a bank this size means Moynihan sets strategy, manages relationships with regulators, and answers to shareholders. It does not mean he handles individual customer disputes or account problems—those flow through customer service departments and regional management structures.

Key Takeaways

  • Brian Moynihan has been CEO since 2010 and oversees all business divisions at Bank of America.
  • The CEO reports to the board of directors, not directly to customers or account holders.
  • If you have a problem with your account, you will work with customer service representatives and branch managers, not the CEO's office.
  • The CEO's decisions shape bank-wide policies on fees, technology, and how disputes are handled, but individual account issues go through established channels.

How Bank of America's Leadership Structure Works

Below Moynihan, the bank has several division heads who run specific business lines. Consumer Banking handles checking and savings accounts, credit cards, and mortgages for individuals. Wealth Management serves high-net-worth clients and investment services. Global Banking handles corporate and institutional clients. Each division has its own leadership team and customer service structure.

Customer service for your account sits much lower in this structure. When you call Bank of America's customer service line or visit a branch, you are speaking with representatives who follow policies set by division leadership, not the CEO. These representatives have access to account tools and dispute resolution processes, but they answer to regional managers and customer service directors.

What the CEO Actually Controls

Moynihan's decisions shape the bank's overall direction: which products to offer, how much to invest in technology, what fees to charge, and how to respond to regulatory changes. He also sets the tone for how the bank handles disputes and customer problems at a policy level. For example, decisions about refund timelines, fraud investigation procedures, and complaint escalation paths come from leadership strategy.

What he does not do is review individual accounts or override specific customer service decisions. If you have a dispute with your bank, the CEO's office will not intervene in your case. Instead, your dispute moves through the bank's established channels: first to customer service, then to a supervisor or manager if needed, and finally to the bank's formal complaint process or a regulatory body if you remain unsatisfied.

When to Contact Bank of America vs. Regulators

If you have a problem with your account—a missing deposit, an unauthorized charge, a fee you believe is wrong—start with Bank of America's customer service. Call the number on the back of your card or log into your online account. Document everything: the date of the problem, what you reported, and who you spoke with.

If customer service does not resolve the issue to your satisfaction, ask to escalate to a supervisor. Bank of America has an internal complaint process that moves your case up the chain. If that process does not work, you can file a complaint with the Consumer Financial Protection Bureau (CFPB), which oversees banks and can force them to respond to your grievance. The CFPB is a federal agency independent of the bank and its CEO.

Contacting the CEO's office directly will not speed up your case. Banks have formal procedures for disputes, and regulators enforce those procedures. Going through the right channel—customer service first, then escalation, then the CFPB if needed—is how problems actually get solved.

How Leadership Changes Affect Your Banking

When a bank's CEO changes, it can signal shifts in strategy or risk tolerance. A new CEO might decide to close certain product lines, change fee structures, or invest differently in technology. These decisions affect all customers, not just a few.

However, your account itself does not change when leadership changes. Your deposits remain insured by the FDIC up to $250,000. Your checking account still works the same way. Your dispute rights do not disappear. What may change over time is how the bank prioritizes certain services or how quickly they respond to complaints—but those changes happen slowly and affect the whole customer base, not individual accounts.

Finding Information About Bank of America's Leadership

Bank of America publishes information about its leadership on its investor relations website, which is separate from the consumer banking site. You can find annual reports, proxy statements, and press releases there. These documents show who holds what position, what their compensation is, and what the board of directors has decided about strategy.

If you are looking for leadership information because you want to escalate a complaint, that is a different path. The bank's customer service department can tell you the proper escalation procedure. The CFPB website also has information about how to file a complaint and what to expect from the bank's response.

Frequently Asked Questions

Can I contact the CEO's office about my account problem?

You can try, but it will not speed up your case. Bank of America has formal procedures for disputes, and your complaint will be routed back to the appropriate department anyway. Start with customer service, escalate to a supervisor if needed, and contact the CFPB if the bank does not resolve it.

How long has Brian Moynihan been CEO?

Moynihan became CEO in 2010 and continues in that role. He has led the bank through the aftermath of the 2008 financial crisis, major regulatory changes, and the shift to digital banking.

What happens if the CEO changes?

Your account and your rights as a customer do not change when the CEO changes. The bank's policies may shift over time, but those changes affect all customers equally. Your deposits remain FDIC-insured, and your dispute rights remain the same.

Who should I contact if Bank of America won't fix my problem?

After exhausting the bank's internal process, file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. The CFPB can investigate and force the bank to respond to your grievance.