You can close your Capital One 360 savings account online, by phone, or by mail — the fastest route is online through your account dashboard
Capital One 360 lets you close your savings account without visiting a branch, since there are no physical locations. You'll need to withdraw or transfer any remaining balance first, then submit a closure request. The process takes a few minutes online, though it can take up to 10 business days for the account to fully close on their end.
Before you close, check your account for any pending transactions, automatic transfers, or linked bill payments. If you have a linked checking account, those connections will break once the savings account closes. You won't be able to reopen the same account number later — if you change your mind, you'll have to open a new one.
Key Takeaways
- You must have a zero balance in your savings account before Capital One will process the closure request.
- Online closure through your account dashboard is the fastest method and takes just a few minutes to request.
- The account will remain open for up to 10 business days after you request closure while Capital One processes any final transactions.
- If you close the account and later want to reopen it, you'll have to create a brand new account with a different account number.
- Any automatic transfers or linked services tied to this savings account will stop working once the closure is complete.
Closing your account online through the Capital One 360 website
Log into your Capital One 360 account on their website or mobile app. Go to your account settings or profile menu — the exact location varies slightly between the website and app, but it's usually labeled "Settings," "Account," or "Profile." Look for an option that says "Close Account" or "Account Closure."
Before you can proceed, Capital One will show you your current balance. If there's any money in the account, you'll need to transfer it out or withdraw it first. Once your balance is zero, you can complete the closure request. Capital One will ask you to confirm that you want to close the account and may ask why you're closing it — this is optional feedback and won't affect the closure.
After you submit the request, you'll see a confirmation message with a reference number. Save this for your records. The account will close within 10 business days, though it often happens faster.
Closing your account by phone
Call Capital One 360's customer service line at 1-877-383-4802. Have your account number and a form of identification ready. Tell the representative you want to close your savings account.
The representative will verify your identity, check your account balance, and walk you through the closure process. If you have money in the account, they can help you transfer it to another account or arrange a check. Once your balance is zero, they'll process the closure request over the phone. You'll receive a confirmation number — write it down.
Phone closure takes longer than online because you're working with a representative's schedule, but it's useful if you have questions or need help moving your money first.
Closing your account by mail
Write a letter to Capital One 360 requesting account closure. Include your full name, account number, the account type (savings), and your signature. Keep the letter brief — you're just stating that you want to close the account.
Mail it to Capital One's address. You can find the current mailing address on the Capital One 360 website under "Contact Us" or in your account statements. Send it via certified mail with return receipt so you have proof of delivery.
Mail closure is the slowest option. It typically takes 2 to 3 weeks for your letter to arrive, be processed, and for the account to close. Before you mail the letter, make sure your balance is zero by transferring or withdrawing your money online or by phone.
What happens to your money before you close
You must move any balance out of the account before Capital One will close it. You have two main options: transfer the money to another account, or withdraw it as a check or debit card transaction.
To transfer money, go to the transfer section of your Capital One 360 account and move funds to another bank account in your name. This usually takes 1 to 3 business days. If you want the money faster, you can withdraw it using your Capital One 360 debit card at an ATM or request a check, though a check takes 5 to 10 business days to arrive.
If you have direct deposits or automatic payments set up to this account, cancel or redirect them before you close. Once the account closes, any deposits or payments sent to it will fail or be returned.
What to do if you have a linked checking account
If you have a Capital One 360 checking account linked to this savings account, closing the savings account won't affect the checking account. However, any transfers you've set up between the two accounts will stop working.
Before you close the savings account, review any automatic transfers in your checking account settings and cancel or redirect them. If you were using the savings account as an emergency fund or backup, you may want to set up a transfer to a different savings account instead.
Confirming the account is closed
After you submit your closure request, Capital One will send you a confirmation email. Check your email for this message and save it. The email will include a reference number and the date the account will close.
Log back into your Capital One 360 account a few days after closure to verify the savings account no longer appears in your account list. If it's still showing after 10 business days, contact Capital One to confirm the closure went through.
Keep your confirmation email and reference number for at least a year in case you need to reference the closure for tax or banking records.
Frequently Asked Questions
Can I reopen the same Capital One 360 savings account after I close it?
No. Once you close the account, that account number is retired and cannot be reopened. If you want a Capital One 360 savings account again in the future, you'll have to open a new account, which will have a different account number. The process is the same as opening any new account.
What if I have a pending deposit or transfer when I try to close?
Wait for the pending transaction to complete before submitting your closure request. If you close the account while a deposit is pending, it may fail or be returned to the sender. Check your recent activity to see if anything is still processing, and give it a few business days to clear.
Will closing my savings account affect my credit score?
No. Closing a savings account does not impact your credit score because savings accounts are not reported to credit bureaus. Your credit is only affected by credit products like credit cards, loans, and lines of credit.
How long does it take for Capital One to send me a final statement after closure?
Capital One will mail you a final statement showing the account closure, usually within 30 days. You can also read your final statement from your account dashboard before the account closes if you need it sooner.
What if I forgot to move my money out before requesting closure?
Contact Capital One when ready by phone at 1-877-383-4802. Explain that you submitted a closure request but still have a balance. They can cancel the closure request, allowing you to move your money out. Then you can resubmit the closure request once your balance is zero.