Citizens Bank branch and phone hours vary by location

Citizens Bank does not have a single set of hours for all branches. Each location sets its own schedule, and hours change by day of the week. Most branches are open Monday through Friday during business hours, but Saturday and Sunday hours differ widely — some locations open on Saturday morning, others stay closed on weekends entirely.

The fastest way to learn about your specific branch is open today is to visit the Citizens Bank website, enter your zip code or city, and click on the branch nearest you. The listing will show today's hours and the hours for the rest of the week. You can also call that branch directly to confirm before you go.

If you need to reach Citizens Bank by phone rather than visit in person, customer service lines typically operate during extended hours compared to physical branches — often starting earlier in the morning and staying open into the evening on weekdays. Weekend phone hours are usually shorter than weekday hours.

Key Takeaways

  • Citizens Bank branch hours are set by each individual location, so you must check the specific branch you plan to visit rather than assuming standard business hours.
  • The Citizens Bank website lets you search by zip code or city to see today's hours and the full weekly schedule for any branch.
  • Most branches close on Sundays, but some open on Saturday mornings — check before making a trip on the weekend.
  • Phone customer service lines stay open longer than physical branches and may be available on days when branches are closed.

How to find your branch's hours online

Go to the Citizens Bank website and look for a "Locations" or "Find a Branch" link, usually near the top or bottom of the page. Enter your zip code, city, or street address. The search results will show branches near you with their full hours listed.

Each branch listing includes today's hours at the top, followed by the complete schedule for Monday through Sunday. If a branch is closed today, the listing will say so. Some locations also show holiday hours separately, which is useful if you are checking on a day near a bank holiday.

When to call instead of visiting

If you need to handle something that does not require a signature or a deposit of physical checks, calling is often faster than waiting for a branch to open. Citizens Bank customer service can help with account questions, balance inquiries, card issues, and transfers between your own accounts.

To find the phone number for customer service, check your Citizens Bank statement, your debit card, or the back of any banking materials you have. The main customer service line is usually available from early morning through evening on weekdays, with shorter hours on Saturday and Sunday.

What to do if you need banking services outside normal hours

Citizens Bank ATMs work 24 hours a day, seven days a week. You can withdraw cash, deposit checks (at ATMs with mobile deposit or check-scanning capability), transfer money between your own accounts, and check your balance at any time. Not all Citizens Bank ATMs have the same features, so if you need a specific service, look for an ATM that advertises that function.

Many Citizens Bank accounts also come with online banking access, which lets you transfer money, pay bills, and check your balance from your computer or phone at any hour. If you have not set up online banking yet, you can do so through the Citizens Bank website or by calling customer service during business hours.

Holiday closures and special hours

Citizens Bank branches close on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on additional holidays depending on state or local observance. Phone lines may have reduced hours or be closed on these days as well.

If you are planning banking around a holiday, check the Citizens Bank website a few days ahead or call your branch directly. Many banks post holiday schedules several weeks in advance, so you can plan ahead rather than showing up to a closed door.

Frequently Asked Questions

Can I deposit a check at Citizens Bank after the branch closes?

Yes, if your account has mobile deposit through the Citizens Bank app, you can photograph and deposit checks from your phone at any time. Some Citizens Bank ATMs also accept check deposits. If neither option is available to you, you can deposit the check the next business day when a branch opens.

What if I need to speak to someone and it's Sunday?

Most Citizens Bank phone lines do not operate on Sunday, but you can use online banking or the mobile app to handle many tasks yourself. If your issue cannot wait until Monday, check whether your account includes a 24-hour customer service line — some account types do, while others do not.

Do all Citizens Bank ATMs work the same way?

All Citizens Bank ATMs let you withdraw cash and check your balance, but not all have the same extra features. Some accept check deposits, some do not. If you need a specific ATM function, search the Citizens Bank website for ATM locations and filter by the service you need.

How do I know if my branch will be open on a holiday?

Check the Citizens Bank website for the branch location page — most banks post holiday schedules there. You can also call the branch directly a few days before the holiday to confirm. Federal holidays almost always mean branches are closed, but some state or local holidays may vary by location.