Citizens Bank branch hours vary by location, but most open at 9 a.m. and close between 4 p.m. and 6 p.m. on weekdays

Citizens Bank does not set a single closing time across all branches. Each location operates on its own schedule, which depends on the state, the specific branch, and staffing. Most branches in the Northeast and Mid-Atlantic regions close at 5 p.m. on weekdays, while some in other areas stay open until 6 p.m. Saturday hours typically run 9 a.m. to 1 p.m. or 2 p.m., and most branches are closed on Sundays.

The fastest way to find your branch's exact hours is to visit the Citizens Bank website, enter your zip code in the branch locator, and click on the specific branch. The hours listed there are the official schedule for that location. You can also call the branch directly — the phone number appears in the same locator.

Key Takeaways

  • Most Citizens Bank branches close between 4 p.m. and 6 p.m. on weekdays, with Saturday hours typically ending by 2 p.m.
  • Hours differ by branch location, so checking your specific branch on the Citizens Bank website is the only way to know for certain.
  • Holiday schedules may shorten hours or close branches entirely, and these changes are posted on the website and in-branch.
  • ATMs and online banking are available 24/7, so you can deposit checks, transfer money, and check balances outside branch hours.
  • If you need to speak to someone outside normal hours, Citizens Bank phone support operates on a different schedule than branches.

How to find your branch's closing time

Go to citizensbank.com and look for the branch locator tool, usually near the top of the page or under a "Locations" link. Enter your zip code or city name. The results will show nearby branches with their full hours — Monday through Friday, Saturday, and Sunday if applicable.

Click on the specific branch you plan to visit. The detail page will show the address, phone number, and hours. If hours appear grayed out or marked as "closed," that branch may not be open that day. Some branches have limited hours on certain days of the week, so check the full weekly schedule before you go.

If the website does not load or you need to confirm before heading out, call the branch directly. The phone number is listed in the locator. Branch staff can tell you if they are open that day and whether they are currently busy.

Weekend and holiday hours

Saturday hours are shorter than weekday hours at most Citizens Bank branches. Typical Saturday hours run from 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m., though some branches may close earlier. Very few Citizens Bank branches are open on Sunday — check your specific location to be sure.

On federal holidays like Thanksgiving, Christmas, New Year's Day, and Independence Day, most Citizens Bank branches are closed. Some holidays may have limited hours instead of full closure. The bank posts holiday schedules on its website and in branches several weeks in advance. If you need to do banking on or around a holiday, check the website or call ahead.

What you can do outside branch hours

Citizens Bank ATMs are available 24/7 for withdrawals, deposits (if your ATM accepts mobile check deposit), and balance inquiries. If your ATM does not accept deposits, you can use the Citizens Bank mobile app to deposit checks by taking a photo of the front and back. Deposits made through the app typically post within one business day.

Online banking through citizensbank.com or the mobile app lets you transfer money between accounts, pay bills, and check your balance at any time. You can also set up automatic payments or transfers that will process on a schedule you choose, even if the branch is closed when the transaction happens.

For questions that require speaking to someone, Citizens Bank customer service operates by phone during hours that differ from branch hours. The phone number is on your statement or the website. Wait times may be longer during peak hours, so calling early in the morning or late afternoon often means shorter holds.

Differences between branch types

Citizens Bank operates full-service branches, express branches, and in-store locations inside grocery stores or pharmacies. Full-service branches offer all services — account opening, loan applications, safe deposit boxes, and more. These typically have the longest hours, usually 9 a.m. to 5 p.m. or 6 p.m. on weekdays.

Express branches and in-store locations often have shorter hours and may not offer every service. An in-store branch inside a supermarket, for example, might close when the store closes, which could be earlier than a standalone branch. The branch locator will show you which type each location is and what services are available there.

Planning ahead for time-sensitive transactions

If you need to complete a transaction that requires a teller or banker — such as opening a new account, explore for a loan, or accessing a safe deposit box — plan to visit during branch hours. These services cannot be done online or through an ATM, and they may take 15 to 30 minutes depending on complexity.

Deposits made at an ATM or through mobile check deposit after 5 p.m. typically post the next business day. Deposits made in person at a teller before the branch closes may post the same day, depending on the time and the bank's processing schedule. If you need funds available urgently, ask the teller when the deposit will clear.

Wire transfers and bill payments initiated online or through the app can be scheduled for future dates, so you do not have to wait for the branch to be open. However, wire transfers initiated after hours may not process until the next business day.

Frequently Asked Questions

Can I deposit a check after the branch closes?

Yes, if the ATM accepts mobile check deposit or if you use the Citizens Bank app to photograph the check. Deposits made through the app after hours typically post the next business day. ATM deposits may take one to two business days to post, depending on the time of deposit and the bank's processing schedule.

What if I need to speak to someone outside branch hours?

Citizens Bank customer service is available by phone at a number listed on your statement and the website. Phone support hours differ from branch hours and may extend into evenings and weekends. You can also message through online banking or the mobile app, though responses may not be when ready.

Are all Citizens Bank branches open on Saturday?

Most Citizens Bank branches are open on Saturday, but hours are shorter than weekdays — typically 9 a.m. to 1 p.m. or 2 p.m. Some branches may be closed on Saturday. Check your specific branch in the locator to confirm it is open and what time it closes.

Do Citizens Bank hours change during daylight saving time?

Branch hours themselves do not change when daylight saving time begins or ends. However, if you are used to visiting at a certain time of day, the shift in sunset time may make it feel different. The posted hours remain the same year-round unless the branch changes its schedule.

What happens if I try to enter the branch after it closes?

The branch doors will be locked. If you arrive after hours and need when ready help, look for the after-hours phone number posted on the door or call the main customer service line. For non-urgent matters, return during business hours or use online banking and ATMs.