Citizens Bank hours vary by location and service type

Citizens Bank branches typically open at 9:00 a.m. and close between 4:00 p.m. and 6:00 p.m. on weekdays, depending on the specific branch. Saturday hours usually run from 9:00 a.m. to 1:00 p.m., and most branches are closed on Sundays. However, the exact closing time for your branch may differ — some locations stay open until 5:00 p.m. or 6:00 p.m. on certain weekdays, and a few branches in high-traffic areas may have extended hours.

The fastest way to find your branch's exact hours is to visit the Citizens Bank website, use their branch locator tool, or call the specific branch directly. Holiday schedules also shift closing times, so if you need to visit on or near a holiday, confirm the hours before you go.

If you cannot reach a branch during business hours, Citizens Bank's phone line for customer service operates 24/7, and their online banking platform is available around the clock. ATMs are also accessible at any time for basic transactions like withdrawals and deposits.

Key Takeaways

  • Most Citizens Bank branches close between 4:00 p.m. and 6:00 p.m. on weekdays, with Saturday hours ending by 1:00 p.m.
  • Your specific branch's closing time depends on location, so use the Citizens Bank branch locator or call ahead to confirm.
  • Customer service by phone is available 24/7, and online banking never closes.
  • ATMs are accessible at any time for withdrawals, deposits, and balance checks.
  • Holiday schedules change closing times, so verify hours if you plan to visit near a major holiday.

How to find your branch's exact closing time

The Citizens Bank website has a branch locator tool where you can enter your zip code or city and see a list of nearby branches with their hours. Each branch listing shows Monday through Friday hours, Saturday hours, and whether the branch is closed on Sunday. The tool also displays the branch address and phone number.

If you prefer to call, dial the main Citizens Bank customer service line and ask for your local branch number, or search online for "Citizens Bank [your city]" and call the branch directly. Staff can confirm whether they are open on a specific day and whether they have any early closings due to staffing or special events.

When you cannot visit during branch hours

Citizens Bank's 24/7 phone line handles account questions, transfers, bill payments, and dispute reporting. You can reach customer service at the number on the back of your debit or credit card, or through the main Citizens Bank phone line listed on their website.

Online banking through the Citizens Bank website or mobile app lets you check balances, transfer money between accounts, pay bills, and deposit checks by photo. These functions work at any time, day or night. If you need to deposit cash or withdraw a large amount, you will need to visit a branch or use an ATM during its operating hours.

ATM access outside of branch hours

Citizens Bank ATMs are available 24/7 at most branch locations and other partner locations. You can withdraw cash, deposit checks or cash, transfer money between accounts, and check your balance without visiting a teller. Some ATMs have daily limits on withdrawals, typically between $500 and $1,000, depending on your account type.

If you need to deposit a large amount of cash or perform a transaction that requires a teller, you will need to visit during branch hours. ATMs cannot process certain requests like account disputes, wire transfers, or cashier's checks.

Holiday hours and closures

Citizens Bank branches close on major U.S. holidays including New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on Good Friday or other regional holidays.

The day before or after a holiday may have reduced hours, so if you need to conduct business around a holiday, call your branch ahead of time. The Citizens Bank website usually posts holiday schedules several weeks in advance.

What to do if your branch has limited hours

If your local branch has hours that do not work for your schedule, you can use any Citizens Bank branch in the country for most transactions. Bring your ID and account information, and a teller at any branch can help you with deposits, withdrawals, account questions, and other services.

You can also set up direct deposit, automatic bill payments, or mobile check deposit to reduce how often you need to visit in person. These options let you manage money without being tied to branch hours.

Frequently Asked Questions

Are Citizens Bank branches open on Saturday?

Most Citizens Bank branches are open on Saturday from 9:00 a.m. to 1:00 p.m., though some locations may have different hours. Call your specific branch or check the branch locator on the Citizens Bank website to confirm Saturday hours.

Can I deposit cash at a Citizens Bank ATM after the branch closes?

Yes. Most Citizens Bank ATMs accept cash and check deposits 24/7. The deposit will post to your account the next business day. Some ATMs have daily deposit limits, so check your receipt or call customer service if you need to deposit a large amount.

What if I need to speak to someone outside of branch hours?

Citizens Bank customer service is available by phone 24/7. You can reach them using the number on the back of your card or through the Citizens Bank website. They can handle account questions, transfers, bill payments, and fraud reporting.

Do all Citizens Bank branches have the same closing time?

No. Closing times vary by location, typically between 4:00 p.m. and 6:00 p.m. on weekdays. Use the branch locator tool or call your specific branch to find out when it closes.

Can I use another Citizens Bank branch if mine has inconvenient hours?

Yes. You can visit any Citizens Bank branch in the country to conduct most transactions. Bring your ID and account information, and a teller can help you with deposits, withdrawals, and other services.