You can withdraw money from Marcus through online transfer, ACH debit, or by phone — each takes a different amount of time
Marcus offers three main ways to move money out of your savings account: transferring it to another bank account you own, requesting a check by mail, or calling customer service to arrange a withdrawal. The fastest method is an online transfer to a linked external account, which typically settles within one to three business days. If you need cash when ready, you cannot withdraw directly from a Marcus branch because Marcus operates online only — there are no physical locations.
The method you choose depends on where you want the money to go and how quickly you need it. Most people use online transfers because they are free and reliable. Checks take longer but work if you need to pay someone who does not accept electronic transfers. Phone withdrawals are available but slower than the online option.
Key Takeaways
- Online transfers to a linked bank account are free and usually arrive within one to three business days.
- You must link an external account before you can transfer money out, which requires verifying the account through small deposits or when ready verification.
- Marcus does not charge withdrawal fees, but your receiving bank may charge incoming transfer fees depending on your account type.
- Checks requested by mail take seven to ten business days to arrive and are the slowest withdrawal method.
- You can withdraw any amount up to your full balance, with no daily or monthly limits on the number of transfers.
Setting up an external account link for online transfers
Before you can transfer money online, you need to link at least one external bank account to your Marcus account. Log into your Marcus account online or through the mobile app, go to the Transfers section, and select "Link a new account." You will enter the routing number and account number from the bank where you want to receive the money.
Marcus will verify the account in one of two ways. The when ready verification method uses your online banking credentials to confirm the account is real and in your name — this is the fastest route and takes seconds. If when ready verification is not available for your bank, Marcus will send two small deposits (usually under one dollar each) to the account. You then return to Marcus and enter the exact amounts of those deposits to confirm you control the account. This method takes three to five business days.
Once the account is verified, you can transfer money to it when ready. You can link multiple accounts and choose which one to send money to each time you transfer.
Transferring money online to a linked account
Log into Marcus online or through the app and navigate to Transfers. Select the account you want to transfer from (if you have multiple savings accounts), choose the linked external account you want to send money to, and enter the amount. Review the details and confirm the transfer.
Marcus will show you the expected arrival date, which is typically one to three business days depending on your receiving bank. The transfer is free — Marcus charges no outgoing transfer fees. However, your receiving bank may charge a fee for incoming transfers if you have a basic checking account or certain account types. Check with your bank before transferring if you are unsure.
The money leaves your Marcus account when ready after you confirm, but it will not appear in your external account until the settlement date. If you need to cancel a transfer, you can do so before it settles — after settlement, you would need to contact your receiving bank to reverse it.
Requesting a check by mail
If you need a physical check, log into Marcus and go to Transfers, then select "Request a check." Enter the amount and the name and address where you want the check mailed. Marcus will mail the check to you at no charge.
Checks typically arrive within seven to ten business days, depending on mail delivery to your location. This is the slowest withdrawal method and should only be used if the recipient does not accept electronic transfers or if you need a physical record of payment for a specific reason.
Once the check is mailed, you cannot cancel it through your Marcus account. If the check is lost or never arrives, contact Marcus customer service and they can issue a replacement, though this adds another week to the process.
Withdrawing money by phone
You can call Marcus customer service at 1-888-1MARCUS (1-888-162-7287) to request a withdrawal. A representative can arrange a transfer to a linked account or discuss other options. Phone withdrawals are not faster than online transfers — the representative will still need to process the transfer through the same system, so it will take the same one to three business days to settle.
Use the phone option if you have trouble with the online system, need help linking an account, or prefer to speak with someone. Customer service is available seven days a week, though wait times are typically longer on weekends.
Understanding Marcus withdrawal limits and fees
Marcus does not impose daily withdrawal limits or caps on the number of transfers you can make per month. You can withdraw your entire balance if you choose, though you should keep in mind that savings accounts are designed for money you plan to keep there — frequent large withdrawals may signal to Marcus that you are using the account as a checking account, which could affect your account status.
Marcus charges no fees for withdrawals, transfers, or checks. Your external bank may charge fees for incoming transfers depending on your account type — some checking accounts charge for external transfers in, while others do not. Savings accounts at other banks typically do not charge incoming transfer fees. Contact your bank if you are unsure.
If you close your Marcus account, you must withdraw or transfer your full balance before closure. Marcus will not mail a check for the remaining balance automatically.
What to do if a transfer does not arrive on time
If a transfer does not arrive by the expected settlement date, first check your Marcus account to confirm the transfer was processed — look in the transaction history to see the status. If it shows as completed on the Marcus side, the delay is likely with your receiving bank. Contact your bank's customer service and provide them with the transfer date and amount.
If the transfer shows as pending in your Marcus account after the expected settlement date, contact Marcus customer service. They can investigate whether the transfer failed due to incorrect account information, a closed account at the receiving bank, or a system error. If the transfer failed, Marcus will return the money to your savings account, usually within one to three business days, and you can try again with corrected information.
Keep the confirmation number from your transfer request — Marcus provides this when you complete the transfer, and you will need it if you contact customer service about a delayed or failed transfer.
Frequently Asked Questions
Can I withdraw money from Marcus at an ATM or branch?
No. Marcus is an online bank with no physical branches or ATM network. You can only withdraw money by transferring it to another bank account, requesting a check, or calling customer service to arrange a transfer. If you need cash, transfer money to a checking account at a bank with ATM access.
Is there a limit on how much I can withdraw at once?
No. You can withdraw any amount up to your full account balance in a single transfer. Marcus does not set daily or monthly withdrawal limits. Your receiving bank may have its own limits on incoming transfers, so check with them if you are transferring a very large amount.
How long does it take to link an external account?
If your bank supports when ready verification, linking takes seconds. If Marcus must send verification deposits, the process takes three to five business days. Once linked, you can transfer money when ready.
What happens if I transfer money to the wrong account?
Contact Marcus customer service when ready with the transfer confirmation number. If the transfer has not yet settled, Marcus may be able to cancel it. If it has settled, you will need to contact the receiving bank and ask them to reverse the transfer. This is not always possible, so verify account numbers carefully before confirming any transfer.
Can I set up automatic transfers from Marcus?
Marcus does not offer automatic recurring transfers out of your account. You must initiate each transfer manually through the online platform or by phone. If you want to move money regularly, you can set up a recurring transfer from your external bank to Marcus instead.