You can close most Regions accounts online through your digital banking portal, but savings and money market accounts require a phone call to customer service.
Regions Bank lets you close checking accounts through their online banking platform without visiting a branch or calling. The process takes a few minutes: log in, navigate to account settings, and request closure. The bank will then walk you through what happens to any remaining balance and pending transactions.
If you have a savings account, money market account, or certificate of deposit (CD), you cannot close it online. You will need to call Regions customer service at 1-800-regions (1-800-734-4667) to close these account types. A representative can process the closure over the phone and arrange how to handle your remaining funds.
Key Takeaways
- Checking accounts can be closed online through your Regions digital banking login, but savings and money market accounts require a phone call.
- Before closing any account, make sure all pending transactions have cleared and transfer any remaining balance to another account or request a check.
- Regions will not charge you a fee to close an account, but you may owe a balance if your account is overdrawn.
- If you have automatic payments or direct deposits linked to the account you are closing, update those with your new account information first.
What happens to your money when you close the account
If your account has a positive balance, Regions will not automatically send it anywhere. You need to tell the bank what to do with the money before or during the closure process. Your options are to transfer the balance to another Regions account you own, transfer it to an account at a different bank, or request that Regions mail you a check.
If you choose a check, it typically arrives within 5 to 10 business days after the account closes. If your account is overdrawn—meaning you owe Regions money—the bank will not close the account until that balance is paid. You can pay it online before requesting closure, or Regions can deduct it from any remaining funds in other accounts you hold with them.
Steps to close a checking account online
Log into your Regions online banking account using your username and password. Once logged in, look for "Account Settings" or "Manage Accounts" in the menu, usually found under a profile icon or in the main navigation. Select the checking account you want to close.
Find the option to close or deactivate the account. This is often labeled "Close Account" or "Request Account Closure." Regions will ask you to confirm the account you are closing and show you the current balance. At this point, you will choose what to do with any remaining funds—transfer to another account, transfer to an external bank account, or request a check.
After you submit the closure request, Regions will send you a confirmation email. The account typically closes within 1 to 3 business days, though pending transactions may take longer to fully clear. Keep the confirmation email for your records.
Why you might not be able to close online
Regions blocks online closure for savings accounts, money market accounts, and CDs because these accounts often have terms or restrictions that require a conversation with a representative. A savings account linked to a line of credit, for example, may need special handling. Money market accounts sometimes have minimum balance requirements or withdrawal limits that affect how closure works.
If you have a joint account, both account holders may need to authorize the closure. Regions handles this differently depending on whether you are closing online or by phone, so if you are unsure, calling customer service can clarify what is needed.
How to close an account by phone
Call Regions customer service at 1-800-regions (1-800-734-4667). Have your account number and the last four digits of your Social Security number ready. A representative will verify your identity and ask which account you want to close.
Tell the representative what you want to do with your remaining balance. They can transfer funds to another account, arrange an external transfer, or mail you a check. The representative will also ask if you have any pending transactions or automatic payments linked to the account. Closing usually takes 5 to 10 minutes on the call, and the account closes within 1 to 3 business days.
What to do before you close
Check for any automatic payments, recurring charges, or direct deposits tied to the account. Log into any services that pull money from this account—utilities, subscriptions, insurance, payroll—and update them with your new account information. If you do not, payments may fail or be rejected, which can trigger late fees or service interruptions.
Wait for any pending transactions to clear. If you initiated a transfer, wrote a check, or made a debit card purchase that has not yet posted, that transaction may still be processing. Closing the account while transactions are pending can cause them to bounce or be rejected. Most transactions clear within 1 to 3 business days.
Review your account statements for the past 30 days to make sure you have not missed anything. If you have a safety deposit box or other services linked to this account, confirm those are handled separately before closure.
After your account closes
Once closed, you cannot use the account number, debit card, or checks associated with that account. If you receive mail from Regions about the closed account, keep it for your records. If you ever need proof that the account is closed—for tax purposes, to dispute a charge, or for other reasons—you can contact Regions and request a closure letter.
If you closed the account but later realize you need to dispute a transaction or retrieve old statements, you can still contact Regions. The bank keeps records of closed accounts for several years. You will not be able to log into the account online, but customer service can help you access what you need.
Frequently Asked Questions
Does Regions charge a fee to close an account?
No. Regions does not charge a fee to close a checking, savings, or money market account. If your account is overdrawn, you will owe that balance, but closure itself is free.
What if I have a pending direct deposit scheduled to hit the account after I close it?
Update your direct deposit information with your employer or the organization sending the payment before you close the account. If a deposit arrives after closure, Regions will typically reject it and send it back to the sender. You will then need to resubmit it to your new account.
Can I reopen a Regions account I just closed?
Yes, you can open a new account at Regions after closing one. However, if you closed the account due to a negative balance or other issue, Regions may review your history before approving a new account. There is no waiting period, but the bank may ask questions about why the previous account was closed.
How long does it take for a closed account to stop showing up in my online banking?
Closed accounts usually disappear from your active account list within 1 to 3 business days. They may still appear in your account history or statements section for record-keeping purposes, but you will not be able to log into or use the closed account.
What if I close my account but forget to transfer my money out first?
Contact Regions customer service when ready. If the account has just closed, the bank can often reverse the closure and let you access the funds. If it has been longer, Regions can still help you retrieve the balance—they will either transfer it to another account you own or mail you a check, but you will need to provide instructions.