You can close most TD Bank accounts online through your account settings, but some account types require a phone call or branch visit
TD Bank lets you close checking and savings accounts through their online banking portal without visiting a branch. The process takes a few minutes and you can do it from home. However, if you have a business account, a credit card you want to close, or an account with an outstanding balance, you'll need to call TD Bank directly or visit a branch in person.
Before you close anything, make sure your account balance is zero or positive. If you owe money, the bank won't let you close it online. You should also review any automatic payments or direct deposits tied to the account and redirect them first — the bank won't do this for you.
Key Takeaways
- Personal checking and savings accounts can be closed online through TD Bank's website or mobile app in a few minutes.
- You must have a zero or positive balance and no pending transactions before the bank will let you close the account online.
- Any automatic payments, direct deposits, or linked services need to be moved to another account before you close — the bank will not transfer these for you.
- Business accounts, credit cards, and accounts with outstanding balances require a phone call to 1-800-937-8372 or a visit to your local TD Bank branch.
- After you close your account, keep your confirmation number and check your credit report in a few weeks to make sure the account shows as closed.
Steps to close your account through online banking
Log into your TD Bank account on their website or through the TD Bank mobile app. Navigate to your account settings — this is usually found under "Settings," "Account Services," or a gear icon, depending on which platform you're using. Look for an option that says "Close Account" or "Account Closure."
Select the account you want to close from the list of your accounts. TD Bank will show you your current balance and ask you to confirm that you want to proceed. Review any warnings about pending transactions or automatic payments. Once you confirm, the bank will process the closure and give you a confirmation number — write this down or take a screenshot.
The account will close within one to three business days. You should receive a final statement in the mail showing the closure date. If you had a debit card attached to the account, it will stop working when ready after closure.
What to do before you close your account
Check for any automatic payments or recurring charges set up on the account. These include subscription services, utility bills, insurance payments, or loan payments. You need to update each one with a new payment method before you close the account, or they will fail and may result in late fees or service interruptions.
If you receive direct deposits — paychecks, government benefits, or transfers from other accounts — contact your employer, benefits administrator, or the sending institution and provide them with your new account number. This usually takes one to two pay cycles to take effect, so plan ahead.
Withdraw or transfer any remaining balance to another account. If you have a small balance remaining, you can let the bank close the account and mail you a check, but this takes longer than transferring the money yourself. Make sure the account balance is exactly zero or positive before you attempt to close it online.
When you need to call or visit a branch instead
Business accounts cannot be closed online. You must call TD Bank's business customer service line or visit a branch with the account holder and any authorized signers present. Bring a government-issued ID and any documentation related to the account.
If your account has an outstanding balance — meaning you owe the bank money — you cannot close it online. You'll need to pay the balance first, either by phone or at a branch. Once the balance is paid, you can then close the account online or by phone.
Credit cards are closed through a different process than deposit accounts. Call the TD Bank credit card customer service number on the back of your card or call 1-800-937-8372. Have your card number ready. The bank will confirm your identity and process the closure over the phone.
If you have a TD Bank investment account, money market account, or any other specialized product, contact your branch directly to ask about closure procedures — these may not be available through online banking.
What happens to your money after closure
Any remaining balance in your account will be mailed to you as a check within five to seven business days after closure. Make sure your mailing address on file is current before you close the account. If you've moved recently, update your address through online banking first.
If you had pending deposits or transfers in progress when you closed the account, they may still post after the closure. Contact TD Bank customer service to find out what happened to any money that arrived after the account was closed — they can redirect it to you or to another account you specify.
Checking that your account is actually closed
Log back into your TD Bank account a few days after closure. The closed account should no longer appear in your list of active accounts. Some banks keep closed accounts visible in a separate section for record-keeping purposes, but it should be clearly marked as closed.
Check your credit report two to four weeks after closure through AnnualCreditReport.com, which is the official free credit report site. Look for the account and make sure it shows a status of "closed" or "closed by consumer." If it still shows as active, contact TD Bank and ask them to update the credit bureaus.
Keep your closure confirmation number and final statement for your records. If there are any disputes about the closure later, you'll need proof that you closed the account on a specific date.
Frequently Asked Questions
Can I close my TD Bank account if I have a negative balance?
No. You must pay off any negative balance before closing the account online. Contact TD Bank by phone at 1-800-937-8372 or visit a branch to pay the balance, then you can close the account through online banking.
What happens to my debit card when I close my account?
Your debit card will stop working when ready after the account closes. You don't need to do anything — the card will straightforward be declined if you try to use it. If you want to destroy the card, you can cut it up or shred it.
How long does it take to close a TD Bank account online?
The online closure process itself takes a few minutes. The account will be fully closed within one to three business days. You'll receive a confirmation number right away, and a final statement in the mail within one to two weeks.
Can I reopen a TD Bank account after I close it?
Yes, you can open a new account with TD Bank at any time after closure. However, if you closed the account due to a dispute or problem, contact the bank first to understand what happened and whether there are any restrictions on opening a new account.
Do I need to close my account in person if I'm a TD Bank customer with multiple accounts?
No. You can close each personal checking or savings account online individually. You only need to visit a branch or call if you have a business account, credit card, or an account with a negative balance.