You can close a TD Bank account in person, by phone, or by mail, but you must settle any outstanding balance and stop automatic payments first

TD Bank does not charge a fee to close an account, but the process takes different amounts of time depending on how you do it. Closing in person at a branch is fastest — usually same-day. Closing by phone takes one to three business days. Closing by mail takes five to ten business days, depending on when TD receives your letter and processes it.

Before you close, you need to know your account balance, stop any automatic payments or recurring transfers tied to that account, and decide what to do with any remaining money. If you have a negative balance (you owe TD money), you must pay it before the account closes. If you have a positive balance, TD will send it to you by check or transfer it to another account you specify.

Key Takeaways

  • You can close a TD Bank account at any branch, by calling TD customer service, or by mailing a written request — each method takes different time.
  • Stop all automatic payments, bill pay, and recurring transfers before you close, or they may fail and create overdraft fees.
  • If you have a remaining balance, tell TD where to send it — by check to your address or by transfer to another bank account.
  • If you owe TD money, you must pay the negative balance before the account closes.
  • Keep your account open for at least one billing cycle after closing to catch any delayed charges or transactions.

Closing in person at a TD Bank branch

Walk into any TD Bank branch with a photo ID and ask to close your account. The teller will pull up your account, confirm your balance, and ask where you want any remaining money sent. If your balance is positive, you can request a check mailed to your address or ask them to transfer the money to another bank account (you will need to provide the routing number and account number). If your balance is zero or negative, you will need to pay any amount owed before they close the account.

The account closes the same day. TD will send you a confirmation letter in the mail within five to seven business days. This is the fastest method if you want the account closed when ready and you do not have outstanding automatic payments or pending transactions.

Closing by phone

Call TD Bank customer service at 1-800-937-8372 (the number is on the back of your debit card or on your statement). Tell the representative you want to close your account. They will verify your identity, confirm your balance, and ask where to send any remaining funds. You can request a check or a transfer to another account.

The representative will note the closure request in your account, but the account does not close when ready. TD processes phone closures within one to three business days. You will receive a confirmation letter in the mail. If you have automatic payments set up, ask the representative to help you identify them before you hang up, so you can stop them before the account closes.

Closing by mail

Write a letter to TD Bank requesting account closure. Include your full name, account number, the type of account (checking, savings, or money market), and your signature. State where you want any remaining balance sent — either as a check to your mailing address or as a transfer to another bank account (include the routing number and account number if you choose transfer).

Mail the letter to the address on your statement or to TD Bank's general mailing address (check your statement or call 1-800-937-8372 to confirm the correct address for your region). TD will receive and process the letter within five to ten business days. You will receive a confirmation letter once the account is closed. This method is slowest but works if you cannot visit a branch or make a phone call.

What to do with automatic payments before you close

Any automatic payment, bill pay, or recurring transfer tied to the account you are closing will fail once the account closes. This can trigger overdraft fees at the merchant or service provider, or cause a service interruption (for example, your insurance might lapse if a payment fails). You must stop these before the account closes.

Log into your TD Bank online account or mobile app and cancel any bill pay you set up through TD. Then contact each merchant or service provider (your insurance company, utility, subscription service, employer for direct deposit, etc.) and update your payment method or account number. Do this at least one week before you plan to close the account, so you have time to confirm the change took effect.

Handling a remaining balance or money owed

If your account has a positive balance (money in it), you must tell TD where to send it. You can request a check mailed to your address, which usually arrives within seven to ten business days after the account closes. Or you can provide another bank account number and routing number, and TD will transfer the balance electronically — this usually takes one to three business days.

If your account has a negative balance (you owe TD money), you cannot close the account until you pay what you owe. You can pay online, at a branch, or by phone. Once the balance is paid, the account can close. If you do not pay a negative balance, TD may pursue collection or report it to credit bureaus.

What happens after you close your account

Once the account is closed, you cannot use the debit card, write checks, or make transfers from that account. TD will send you a final statement showing all activity up to the closure date. Keep this statement for your records.

If a transaction posts to the account after it closes (a delayed charge, a merchant correction, or a returned payment), TD will contact you about how to handle it. This is why it is wise to keep the account open for at least one billing cycle after you request closure, in case something unexpected appears. Once you are sure nothing else is coming, you can discard the debit card and close any online access.

Frequently Asked Questions

Can I close my account if I have a negative balance?

No. You must pay any amount you owe TD before the account closes. You can pay online, at a branch, or by phone. Once the balance is zero or positive, the account can close.

How long does it take to get my money after I close?

If you request a check, it usually arrives within seven to ten business days after the account closes. If you request a transfer to another bank account, it usually takes one to three business days. The exact timing depends on your bank and the routing information you provide.

What if I close my account but a bill payment is still pending?

The payment will fail once the account closes, which can trigger a fee from the merchant or service provider. Stop all bill pay and automatic payments at least one week before you close. Contact each merchant directly to update your payment method.

Do I have to close in person, or can I do it by phone or mail?

You can close by any method — in person, phone, or mail. In person is fastest (same day). Phone takes one to three business days. Mail takes five to ten business days. Choose based on what works for your schedule.

Will closing my account hurt my credit score?

Closing a bank account does not directly affect your credit score. Your credit score is based on borrowing and repayment history, not on bank accounts. However, if you have an outstanding negative balance that goes to collection, that can hurt your credit.