You can change your Wells Fargo billing address online, by phone, or in person at a branch

The fastest way is through your online account or mobile app — you can update it in minutes without calling. If you prefer to speak with someone, Wells Fargo's customer service line will walk you through it over the phone. You can also visit a branch in person with a photo ID and proof of your new address.

The address you change depends on what you're updating. If you want mail sent to a different location, you're changing your mailing address. If you're moving and need your account records updated to reflect where you actually live, you're changing your residential address. Some accounts let you set these separately; others use one address for both.

The change takes effect when ready in your online account, but physical mail may take a few business days to start arriving at the new address. If you're expecting statements or notices, plan ahead.

Key Takeaways

  • Online or mobile app changes happen when ready and are the fastest method — no hold time or branch visit needed.
  • You can change your mailing address separately from your residential address on most Wells Fargo accounts.
  • Phone updates require you to verify your identity with personal information Wells Fargo has on file.
  • Physical mail delivery to your new address typically begins within a few business days of the change.
  • Bring a photo ID and proof of your new address if you change it in person at a branch.

Changing your address through your online account

Log into your Wells Fargo account at wellsfargo.com or open the Wells Fargo mobile app. Once you're signed in, look for "Profile" or "Settings" — the exact location varies slightly between the website and app, but both have this option in the main menu.

Select "Address" or "Contact Information." You'll see your current mailing address and residential address listed separately. Choose which one you want to change. Enter your new address exactly as you want it to appear — street address, city, state, and ZIP code. Wells Fargo will ask you to confirm the change before it saves.

The update shows in your account when ready. If you have multiple accounts with Wells Fargo (checking, savings, credit card), you may need to update the address on each one separately, depending on how they're linked in your profile.

Changing your address by phone

Call Wells Fargo customer service at 1-800-869-3557 for checking and savings accounts. For credit cards, the number is on the back of your card. Have your account number ready, along with your Social Security number or other identifying information Wells Fargo will ask for.

Tell the representative you want to update your mailing address or residential address. They'll confirm your identity, then ask you to spell out your new address. Repeat it back to them to make sure it's correct — address errors can delay mail delivery or cause statements to go to the wrong place.

The representative will confirm the change is complete before you hang up. Ask them to note in your account that you've made this change, in case there's any confusion later.

Changing your address in person at a branch

Visit any Wells Fargo branch with a photo ID (driver's license, passport, or state ID) and a document showing your new address. Acceptable proof includes a utility bill, lease, mortgage statement, or government mail dated within the last 60 days.

Tell the branch representative you need to update your address. They'll verify your identity, confirm which address you're changing, and process the update on the spot. This method works well if you're already at a branch for another reason, but it's slower than online or phone if you're doing it only for the address change.

What happens to mail and statements after you change your address

Wells Fargo typically begins sending mail to your new address within three to five business days of the change. If you're expecting a specific statement or notice, don't assume it went to your old address — check your online account first to see if it's available there.

If you're concerned about mail going to the wrong place during the transition, you can set up mail forwarding with the U.S. Postal Service. This costs a small fee but ensures that anything sent to your old address gets redirected to your new one for up to one year.

Some Wells Fargo notices, like tax documents (1099s) or legal correspondence, may still go to your residential address even if you've set a separate mailing address. Check your account settings to see which address is tied to which type of communication.

Updating your address on specific account types

Checking and savings accounts usually share the same address in your profile, so changing it once updates both. Credit cards may have a separate address on file — if you have a Wells Fargo credit card, you may need to update it separately through the credit card section of your online account or by calling the number on the back of your card.

If you have a Wells Fargo mortgage or home equity line of credit, those accounts sometimes require address changes through a different process. Call the number on your statement or log into the mortgage section of your account to make that change.

Business accounts have their own address management process. If you're changing the address on a Wells Fargo business account, call the business banking line or visit a branch that handles business accounts.

What to do if your address change doesn't go through

If you've tried to change your address online and got an error message, try again after a few hours — temporary system issues sometimes block updates. If the problem continues, call customer service or visit a branch.

If you changed your address but mail is still going to the old one after two weeks, contact Wells Fargo again. Provide the date you made the change and ask them to confirm the new address is in the system. Sometimes the change didn't save properly, or it was entered with a typo.

Keep a record of when you made the change and which method you used (online, phone, or in person). If there's a dispute later about when your address was updated, this information helps Wells Fargo investigate.

Frequently Asked Questions

Can I change my address if I'm not the primary account holder?

No. Only the primary account holder or an authorized representative can change the address on file. If you're an authorized user or joint account holder without primary authority, the primary holder needs to make the change. Some accounts allow you to designate a power of attorney who can make changes on your behalf.

Does changing my address affect my routing number or account number?

No. Your routing number and account number stay the same. Only the address associated with your account changes. Any automatic payments or direct deposits you have set up will continue without interruption.

What if I'm moving internationally?

Wells Fargo can update your address to a foreign country, but some services may be limited. Call customer service to discuss your situation — they can tell you whether your account type supports international addresses and what restrictions explore.

How long does it take for a check to reach my new address?

If you've ordered checks from Wells Fargo, they're usually printed with your address before you make the change. New checks ordered after you update your address will have the new address printed on them. Existing checks with the old address are still valid but may cause confusion.

Can I have two different addresses on the same account?

Yes, most Wells Fargo accounts let you set a mailing address separate from your residential address. Your mailing address is where statements and mail go; your residential address is your legal address on file. You can change either one independently through your online account or by calling customer service.