You can change most account details online through the GasBuddy app or website, but some changes require you to contact support directly

GasBuddy's checking account is managed through their mobile app and web portal. You can update your own information — like your address, phone number, or email — without calling anyone. Payment methods, linked bank accounts, and security settings can also be changed online in most cases. However, changes to your account holder name, Social Security number, or tax information require you to speak with GasBuddy support, because those details trigger identity verification.

The process differs slightly depending on what you're changing and whether you're using the app or the website. Most changes take effect when ready, though linked bank accounts may take one to two business days to verify before you can use them.

Key Takeaways

  • Personal details like address, phone, and email update when ready through the app or website settings without contacting support.
  • Adding or removing a linked bank account happens online but requires a one to two business day verification period before you can transfer money.
  • Changes to your name, Social Security number, or tax information must be done by calling GasBuddy support because they require identity verification.
  • Your password and PIN can be reset online through the login screen, but if you're locked out of your account, you'll need to contact support to regain access.

Changing your address, phone number, or email online

Open the GasBuddy app and go to your account settings, usually found under a profile icon or menu labeled "Account" or "Settings." Look for a section called "Personal Information" or "Profile Details." Tap the field you want to change — address, phone number, or email — and enter the new information. Save your changes. The update takes effect when ready.

If you're using the website instead of the app, log in and navigate to your account settings the same way. The layout may differ slightly, but the process is identical: find the field, edit it, and save. You do not need to verify these changes with a code or confirmation email unless you're changing your email address itself — in that case, GasBuddy will send a confirmation link to your new email address, and you'll need to click it to complete the change.

Adding or removing a linked bank account

To add a new bank account for transfers, go to your account settings and look for a section labeled "Linked Accounts," "Payment Methods," or "Bank Accounts." Select "Add Account" or a similar option. You'll be asked to enter your bank's routing number and your account number. GasBuddy will then initiate a verification process: they deposit two small amounts (usually under one dollar each) into your bank account within one to two business days.

Once those deposits appear in your bank account, you'll return to GasBuddy and confirm the exact amounts. This proves you control the account. After verification, the account is active and you can transfer money to or from it. To remove a linked account, find it in your linked accounts list and select "Remove" or "Delete." The account is disconnected when ready, though any pending transfers will still process.

Updating your password or PIN

If you remember your current password, go to your account settings and look for "Security," "Password," or "Change Password." Enter your current password, then type your new password twice to confirm it. The change takes effect when ready, and you'll be logged out. Log back in with your new password.

If you've forgotten your password, go to the login screen and select "Forgot Password?" or a similar link. GasBuddy will send a reset link to the email address on file. Click the link, create a new password, and you're done. If you can't access your email or the reset link isn't working, contact GasBuddy support — they can verify your identity and reset your password for you.

Changes that require calling GasBuddy support

Your account holder name, Social Security number, date of birth, and tax identification information cannot be changed online. These details are tied to your identity verification and your tax reporting, so GasBuddy requires you to speak with a representative who can confirm your identity before making any changes. Call GasBuddy's customer support line (the number is on your statement or in the app) and tell them what you need to change. They'll ask you security questions to verify you're the account holder, then make the change on their end.

If you've been the victim of identity theft or fraud and need to update these details urgently, mention that when you call. Support may be able to expedite the process or place a temporary hold on your account while the change is being made.

What happens if you're locked out of your account

If you've entered your password incorrectly too many times, GasBuddy will lock you out of the app or website for a period of time — usually 15 to 30 minutes. Wait for the lockout to expire, then try logging in again with the correct password. If you don't remember your password, use the "Forgot Password?" option instead of guessing.

If you're locked out for longer than expected or can't regain access even after resetting your password, contact GasBuddy support. They can unlock your account and help you troubleshoot what went wrong. Have your account number and a form of ID ready when you call.

Changing your notification and communication preferences

GasBuddy lets you control how and when they contact you. In your account settings, look for "Notifications," "Preferences," or "Communication Settings." You can usually toggle on or off notifications for transactions, security alerts, promotional emails, and text messages. These changes take effect when ready.

Be careful about turning off security alerts — those notifications warn you about unusual activity on your account. Keeping them on is a good idea even if you turn off promotional messages. If you want to receive statements by email instead of paper, or vice versa, that option is usually in the same section.

Frequently Asked Questions

How long does it take for a linked bank account to be ready to use?

One to two business days. GasBuddy deposits two small amounts into your account, and you need to confirm those amounts in the app before the account is active. Weekends and holidays may extend this timeline.

Can I change my account holder name myself?

No. Name changes require identity verification, so you must call GasBuddy support. They'll confirm your identity and make the change for you.

What if I change my email address and then can't access the confirmation link?

Check your spam folder first. If the email isn't there, contact GasBuddy support and they can resend the confirmation link or manually verify the email change for you.

Do I lose access to my account if I change my password?

You'll be logged out when you change your password, but you can log back in when ready with your new password. You don't lose access to your account or your money.

Can I change my account settings on the website if I usually use the app?

Yes. Your account is the same whether you access it through the app or the website, so changes made in one place show up in the other. Use whichever is more convenient.