The basic process: what happens and how long it takes
Money Network is a prepaid card system used by employers, government agencies, and other organizations to send money directly to workers or benefit recipients. To move that money into a bank account you own, you initiate a transfer from the Money Network card itself — either through their website, mobile app, or by calling their customer service line. Money Network then sends the funds to your bank, which typically takes one to three business days to complete.
The speed depends on whether you use a standard transfer or an expedited one. Standard transfers are free and take the full one to three days. Expedited transfers cost money (usually between $1 and $3) but can arrive the same day or next business day. You choose which option you want at the moment you request the transfer.
You will need your bank account number and routing number ready before you start. Your bank's routing number is a nine-digit code that identifies your specific bank branch. You can find it on a check, by calling your bank, or by searching your bank's name and "routing number" online.
Key Takeaways
- Money Network transfers to a bank account are initiated from the Money Network card's website or app, not from your bank.
- Standard transfers are free and take one to three business days; expedited transfers cost $1 to $3 but arrive faster.
- You need your bank account number and routing number before you start, and you can find your routing number on a check or by calling your bank.
- Once you set up a transfer, Money Network sends the money to your bank, and your bank deposits it into your account on their end.
Step-by-step: transferring through the Money Network website or app
Log into your Money Network account on their website (moneynetwork.com) or open the Money Network mobile app. Look for a menu option labeled "Transfer," "Move Money," or "Send Money" — the exact wording varies depending on which version you are using. Tap or click that option.
Select "Transfer to Bank Account" or "External Transfer" from the menu that appears. Money Network will ask you to enter your bank's routing number and your account number. Double-check both numbers before you proceed, because entering them incorrectly will send your money to the wrong place and delay getting it back.
Enter the amount you want to transfer. You can transfer any amount up to your current Money Network balance. Choose your transfer speed: standard (free, one to three days) or expedited (costs $1 to $3, faster). Review the details one more time, then confirm the transfer. Money Network will show you a confirmation number — write this down or take a screenshot in case you need to track the transfer later.
Transferring by phone if you do not have online access
If you do not have internet access or prefer to transfer by phone, call Money Network's customer service line. The number is on the back of your Money Network card. Have your bank account number, routing number, and the amount you want to transfer ready before you call.
Tell the representative you want to transfer money to your bank account. They will walk you through the same steps: confirming your identity, entering your bank details, choosing your transfer speed, and selecting the amount. The representative will give you a confirmation number at the end of the call. Write it down.
What to do if your transfer does not arrive on time
If you chose a standard transfer and three business days have passed without the money appearing in your bank account, log back into Money Network and check the status of your transfer. Money Network's website or app will show you whether the transfer is still pending, completed, or failed. A completed transfer means Money Network sent the money to your bank; your bank may still be processing it on their end, which can add another day or two.
If the transfer shows as failed, Money Network will usually tell you why — often because the routing number or account number was incorrect. In that case, the money returns to your Money Network card within one to three business days. You can then request a new transfer with the correct information.
If the transfer shows as completed but your bank has not received it after five business days, contact your bank's customer service. Give them the Money Network confirmation number. Your bank can investigate on their end and locate the transfer.
Setting up recurring transfers if you move money regularly
If you transfer money from Money Network to your bank account on a regular schedule — for example, every payday — you can set up an automatic recurring transfer instead of doing it manually each time. Log into Money Network, find the transfer option, and look for "Recurring Transfer," "Automatic Transfer," or "Schedule Transfer."
Enter your bank details, the amount, and how often you want the transfer to happen (weekly, biweekly, monthly, or another interval). Choose your transfer speed for each recurring transfer. Money Network will then automatically send that amount on the schedule you set. You can change or cancel a recurring transfer at any time by logging back in and editing it.
Fees and limits to know about
Standard transfers to your bank account are free. Expedited transfers cost between $1 and $3 per transfer, depending on how fast you need the money. Some Money Network cards allow you to transfer your entire balance at once; others have daily or monthly limits. Check your Money Network card's terms or log into your account to see what limits explore to you.
Money Network may also charge a fee if you request a transfer and then cancel it before it completes, though this varies by card issuer. Some cards charge nothing for cancellations; others charge a small fee. If you are unsure, ask Money Network customer service before you cancel.
Frequently Asked Questions
Can I transfer money from Money Network to someone else's bank account?
No. Money Network transfers only go to a bank account in your own name. If you want to send money to someone else, you would need to transfer it to your own bank account first, then use your bank's bill pay or transfer service to send it to them.
What if I enter the wrong routing number or account number?
Money Network will send the money to the account you specified, even if the number is wrong. The transfer may fail if the number does not match a real account, and the money will return to your Money Network card within one to three business days. If the number matches a real account at a different bank, the money goes there and you will need to contact that bank to recover it.
Do I need to have a minimum balance on my Money Network card to transfer?
No. You can transfer any amount up to your current balance, including your entire balance, as long as it is above zero. Some Money Network cards may have a minimum transfer amount (for example, $1 or $5), so check your card's terms if you are transferring a small amount.
How do I know if my bank received the transfer?
Log into your bank account online or through your bank's app and look at your recent deposits. You should see a deposit from Money Network with the amount you transferred. If you do not see it within the timeframe you chose (one to three days for standard, same-day or next-day for expedited), contact your bank to ask where it is.
Can I transfer money back from my bank account to Money Network?
Not directly. Once money is in your bank account, it stays there. You cannot reverse a transfer or send it back to Money Network through the Money Network system. If you need to move money back to your Money Network card, you would need to use your bank's bill pay service or another payment method to send it as a payment to Money Network.