You can close Cash App through the app itself in about two minutes, but you need to settle any pending transactions first
Cash App does not have a dedicated "close account" button. Instead, you remove your linked payment methods, cash out any balance, and then delete the app. The account itself becomes inactive after you stop using it. If you want the account fully removed from Cash App's system, you need to contact Cash App support directly—deletion is not automatic.
The process is straightforward if you have no money sitting in your Cash App balance and no pending transfers. If you do, those need to settle or be cancelled before you can move forward. Cash App will not let you delete the app while money is trapped inside.
Key Takeaways
- Cash out your entire balance or transfer it to your linked bank account before closing, because you cannot access the account once you delete the app.
- Cancel any pending payments or requests that have not yet settled, as these will block the deletion process.
- Removing linked debit cards and bank accounts is optional but recommended for security if you are not planning to use Cash App again.
- Deleting the app from your phone does not close the account—you must contact Cash App support through the app to request permanent deletion from their system.
- Cash App does not charge a fee to close an account, and the process takes minutes once your balance is zero.
Empty your Cash App balance before you start
Any money in your Cash App balance must go somewhere before you can close the account. You have two options: cash out to your linked bank account, or send it to another Cash App user.
To cash out, open Cash App, tap the balance at the bottom of the screen, and select "Cash Out." Choose the amount (or tap "All" to withdraw everything), pick your linked bank account, and confirm. The transfer usually arrives within one to three business days, though when ready transfers are available for a small fee if you need the money faster.
If you want to send the balance to someone else instead, tap the person icon at the bottom, search for their username or phone number, enter the amount, and confirm. This transfer is when ready. Once your balance reads $0.00, you can proceed.
Cancel any pending payments or money requests
Open the activity tab (the clock icon) and look for any transactions that show "pending" or "processing." These are transfers that have not yet settled. You cannot close your account while these exist.
To cancel a pending payment you sent, tap it and select "Cancel Transfer." To cancel a money request you made, tap the request and choose "Cancel Request." If someone sent you money that is still pending, you will need to wait for it to settle or ask them to cancel it on their end. Once all pending activity is cleared, you can move forward.
Remove your linked payment methods (optional but recommended)
Deleting the app does not automatically disconnect your bank account or debit cards from Cash App's servers. If you want to sever that link for security reasons, remove them manually first.
Go to the profile icon (top left), tap "Cash App Card" or "Bank Account," and select the payment method you want to remove. Tap "Remove" and confirm. Repeat for any other linked accounts. This step is not required to close your account, but it reduces the risk if your Cash App account is ever compromised after you stop using it.
Request permanent account deletion from Cash App support
Deleting the app from your phone leaves your account sitting on Cash App's servers indefinitely. To have it permanently removed, you need to contact Cash App support while the app is still installed.
Open Cash App, tap your profile icon, scroll down, and select "Support." Tap the search icon and type "close account" or "delete account." Select the result that appears. You will see an option to contact support—tap it and explain that you want your account permanently deleted. Describe your situation briefly (for example, "I no longer use Cash App and want my account removed").
Cash App support will confirm your identity by asking security questions or requesting information tied to your account, such as the phone number or email you registered with. Once verified, they will flag your account for deletion. The process typically takes a few business days. After that, you can safely delete the app.
What happens to your account after deletion
Once Cash App support confirms deletion, your account cannot be recovered. Any transaction history, saved contacts, or linked payment methods are removed from their system. If you ever want to use Cash App again, you will need to create a new account from scratch.
If you straightforward delete the app without contacting support, your account remains active. This means someone could theoretically gain access to it if they obtained your login credentials. It also means you could accidentally receive money from someone who still has your Cash App username saved. Requesting deletion prevents both scenarios.
What to do if you forgot your password or cannot access the app
If you have lost access to your Cash App account but still want to close it, contact Cash App support through their website or by calling the number on the back of your Cash App card (if you have one). Explain that you cannot log in and want the account deleted. Support can verify your identity through other means—such as the phone number, email, or last four digits of a linked card—and process the deletion request without requiring you to open the app.
Keep in mind that if your account has a balance and you cannot access it, support may ask you to verify ownership before releasing those funds. Have any documentation ready that ties you to the account, such as bank statements showing transfers to or from Cash App.
Frequently Asked Questions
Does Cash App charge a fee to close my account?
No. Closing your account is free. The only fees you might encounter are optional ones—such as the fee for an when ready bank transfer if you choose that option when cashing out your balance. The account closure itself costs nothing.
What if I have a pending direct deposit scheduled to my Cash App account?
Contact your employer or the organization sending the deposit and update your banking information to direct future payments elsewhere. Once you close your Cash App account, deposits sent to that account will be rejected and returned to the sender. Do this before you request deletion.
Can I reopen a Cash App account after I close it?
Yes, but only if you request deletion through support and then change your mind before the deletion is finalized. Once deletion is complete, you can create a new Cash App account, but it will be treated as a fresh account with no history or connection to the old one.
Will closing Cash App affect my credit score?
No. Cash App is a digital wallet, not a credit product. Closing it has no impact on your credit report or score. Credit bureaus do not track peer-to-peer payment app accounts.
What if someone owes me money through Cash App and I close my account?
If you have sent a money request that someone has not yet paid, cancel the request before closing your account. If they send you money after you close the account, that payment will be rejected. Settle all outstanding requests before you request deletion.