How to delete your Cash App account
You can close your Cash App account through the app itself in about five minutes. Open Cash App, go to your profile settings, scroll to the bottom, and select "Close Account." Cash App will ask you to confirm, then your account closes permanently. Any money in your Cash App balance must be transferred to your bank account first — Cash App will not close the account if you have a balance remaining.
Once your account is closed, you cannot reopen it. If you think you might use Cash App again later, you can straightforward stop using the app instead of deleting it. But if you are certain you want to close it, the process is straightforward and does not require you to contact Cash App support.
Key Takeaways
- You must transfer any remaining Cash App balance to your linked bank account before closing your account.
- The account closure is permanent — you cannot reopen a closed Cash App account.
- Closing your account takes about five minutes and happens entirely within the app.
- If you have pending transactions or open payment requests, resolve them before attempting to close your account.
- You do not need to contact Cash App support to close your account unless you encounter an error during the process.
Step-by-step: closing your Cash App account
Start by opening the Cash App on your phone. Tap the profile icon in the bottom right corner of the screen — it looks like a circle with your initials or photo inside.
Scroll all the way to the bottom of your profile settings. You will see an option that says "Close Account." Tap it. Cash App will show you a confirmation screen explaining that closing your account is permanent and that any remaining balance must be transferred first.
If you have money in your Cash App balance, you will not be able to proceed. Transfer that money to your linked bank account by tapping "Cash Out," selecting the amount, and choosing your bank. Wait for the transfer to complete — this usually takes one to three business days, though when ready transfers are available for a small fee.
Once your balance is zero, return to the Close Account screen and confirm. Your account will close when ready.
What happens to your money before you close
Cash App does not let you close an account with money sitting in it. Any balance you have must move to your bank account first. This is a protection — it ensures you do not accidentally lose access to your money.
To transfer your balance, tap the "Cash Out" button from your main Cash App screen. Select how much you want to transfer (you can move all of it at once), then choose which bank account to send it to. Standard transfers take one to three business days and are free. If you need the money faster, Cash App offers when ready transfers for a fee that varies but is usually between 50 cents and $2.
Wait for the transfer to show in your bank account before you close your Cash App account. Once the money has left Cash App, you can proceed with closing.
Pending payments and unresolved transactions
If you have sent someone money that they have not yet accepted, or if someone has sent you money you have not claimed, you need to handle these before closing your account. Cash App will not let you close an account with pending transactions.
To see pending activity, open Cash App and look at your transaction history. Any payment that shows "pending" or "unclaimed" needs to be resolved. You can cancel a payment you sent by tapping it and selecting "Cancel Payment." If someone sent you money that is still pending, you can accept it or decline it from your transaction history.
Once all transactions are complete or cancelled, your account is ready to close.
What to do if you cannot close your account
If you try to close your account and get an error message, the most common reason is that you still have a balance, pending transactions, or an active payment request. Go back and check each of these before trying again.
If you have cleared your balance and resolved all transactions but still cannot close your account, you may need to contact Cash App support. Open the app, tap your profile icon, scroll down, and select "Support." Choose "Something Else" and describe the problem. Cash App support usually responds within a few hours to a day.
Alternatives to closing your account
Closing your Cash App account is permanent, so consider whether you actually need to delete it or just stop using it. If you think you might use Cash App again in the future — even years from now — you can straightforward leave the account open and inactive. There is no monthly fee for having an inactive Cash App account.
If you are closing your account because of a security concern, like a lost phone or compromised password, change your password and enable two-factor authentication instead. This is faster than closing and reopening an account later. If you believe your account has been hacked, contact Cash App support when ready rather than closing the account yourself.
After your account is closed
Once your Cash App account is closed, you cannot use it to send or receive money. Any direct deposits set up to go to your Cash App will fail. If you have automatic payments or subscriptions linked to your Cash App card, those will stop working.
Before closing your account, update any services that send money to you — like your employer for direct deposit — to use your bank account instead. Similarly, if you have recurring payments set up through Cash App, cancel them or switch them to a different payment method.
You can create a new Cash App account using the same phone number or email address after you close your current one, but it will be a completely separate account with no history or connection to your old one.
Frequently Asked Questions
Can I reopen my Cash App account after I close it?
No. Once you close your Cash App account, it is permanently deleted. You can create a new Cash App account using the same phone number or email, but it will be a brand new account with no connection to your old one. If there is any chance you might use Cash App again, consider leaving your account open instead.
What happens to my Cash App card after I close my account?
Your Cash App card will stop working once your account is closed. If you have a physical card, you can destroy it or straightforward stop using it. If you have set up any automatic payments or subscriptions to charge your Cash App card, those will fail, so update them to a different payment method before closing your account.
Do I lose money if I close my Cash App account?
No, as long as you transfer your balance to your bank account first. Cash App requires your balance to be zero before you can close your account, so your money is protected. Any balance you do not transfer will remain in Cash App and you will lose access to it once the account closes.
How long does it take to close a Cash App account?
The account closes when ready once you confirm the closure in the app. However, if you have a balance to transfer first, that transfer can take one to three business days. Plan for the full transfer time before you close your account.
Will closing Cash App affect my credit score?
No. Cash App is a digital wallet and payment app, not a credit product. Closing your account has no impact on your credit score or credit history. It will not show up on your credit report.