Getting into your ASB Bank account online
ASB Bank is a major retail bank in New Zealand. To access your account online, you go to asb.co.nz, enter your username and password on the login page, and follow any additional security steps the bank asks for. The process takes a few minutes once you have your login details set up.
If you do not yet have online access to an existing ASB account, or if you have forgotten your username or password, the bank's website has options to help you recover or set up your login for the first time.
Key Takeaways
- You log in at asb.co.nz using a username and password you create or receive when you open your account.
- ASB uses additional security steps beyond your password, such as security questions or a one-time code sent to your phone.
- If you forget your username or password, you can reset them through the ASB website without calling the bank.
- Once logged in, you can view your balance, transfer money, pay bills, and manage your account settings from any device with internet access.
What you need before you log in
To log into ASB online, you need a username and password. When you open an account with ASB, the bank gives you these details — usually in a letter or email, depending on how you opened the account. Your username is often a number the bank assigns to you, though some accounts let you choose a custom username.
You will also need access to a phone or email address registered with your account, because ASB uses this for security verification. The bank may send you a one-time code to confirm your identity when you log in from a new device or location.
Steps to log in to your ASB account
Go to asb.co.nz in your web browser. Look for the login section — it is usually near the top right of the page or under a "Login" button. Enter your username in the first field and your password in the second field, then click "Login" or press Enter.
ASB will then ask you to complete a security step. This might be answering a security question you set up when you opened your account, or entering a one-time code sent to your registered phone number or email. Once you complete this step, you will be logged into your account and can see your balance and recent transactions.
If you are logging in from a new device or browser for the first time, ASB may ask you to verify your identity in an extra way. This is normal and is designed to protect your account from unauthorised access.
What to do if you forget your username or password
On the ASB login page, look for a link that says "Forgot username?" or "Forgot password?" — it is usually below the login fields. Click the link that matches what you have forgotten.
The bank will ask you to enter your account number or the email address or phone number linked to your account. ASB will then send you a link or code to reset your username or password. Follow the instructions in that message to create a new password or recover your username. This process usually takes a few minutes.
If you cannot find the reset link or code, check your spam or junk email folder — sometimes banks' messages end up there by mistake. If you still cannot reset your login details, you can call ASB customer service for help.
Setting up online access for the first time
If you have an ASB account but have never set up online login before, you will need to register. Go to asb.co.nz and look for a "Register" or "Enrol" button, usually near the login section. The bank will ask you for your account number and other details to confirm your identity.
Once ASB confirms who you are, you will create a username and password. You will also set up security questions and register a phone number or email for receiving one-time codes. After you finish these steps, you can log in using your new username and password.
Keeping your login find
Never share your username or password with anyone, including ASB staff. The bank will never ask you for your password in an email or phone call. If someone contacts you claiming to be from ASB and asks for your login details, do not give them — it is a scam.
Use a password that is hard to guess: mix uppercase and lowercase letters, numbers, and symbols if ASB allows them. Change your password regularly, especially if you think someone else may have seen it. If you use a shared computer, always log out when you are finished, and never let your browser save your password.
What you can do once you are logged in
Once you are in your ASB account, you can check your balance and view transactions from the past several months. You can transfer money between your own ASB accounts, send money to other people's bank accounts, and pay bills directly from your account. You can also update your contact details, set up alerts for low balances, and read statements.
If you need to do something you cannot find in your online account — such as ordering a new debit card or reporting fraud — you can contact ASB customer service from within the app or by phone. Most routine tasks, though, can be done online without calling.
Frequently Asked Questions
Can I log in on my phone?
Yes. ASB has a mobile app for iPhone and Android devices. You read the app, log in with the same username and password you use on the website, and can manage your account from your phone. The app works the same way as the website and uses the same security steps.
What should I do if I see a login attempt I did not make?
Contact ASB when ready. Call the number on the back of your debit card or go to asb.co.nz to find the customer service phone number. Tell the bank that someone tried to log into your account without permission. ASB can lock your account and help you find it again.
Why does ASB ask me security questions every time I log in?
ASB asks security questions to confirm you are the real account holder, not someone else using your username and password. If you find this annoying, you can contact ASB to ask about other security options they may offer, such as fingerprint login on the mobile app.
Can I change my username after I set it up?
Some banks allow username changes and some do not. Log into your ASB account and look in the settings or security section to see if you can change it yourself. If you cannot find the option, call ASB customer service and ask whether they can change it for you.