You can change your name on an ICICI Bank account online through the bank's mobile app or internet banking portal, but the bank will ask for proof documents before the change takes effect
ICICI Bank allows you to update your account holder name without visiting a branch, though you will need to submit supporting documents. The process starts in your account settings within the ICICI mobile app or the internet banking website. You upload a copy of your proof document — typically a passport, voter ID, Aadhaar, or PAN card — and the bank reviews it before making the change official. The entire process usually takes five to ten business days.
The name change applies to all linked accounts and services under that customer ID. If you have a savings account, credit card, and loan all registered to the same ICICI customer number, changing the name on one updates all of them. This matters if you are changing your name after marriage, divorce, or a legal name change, because cheques, statements, and card names will all reflect the new name once approved.
Key Takeaways
- Start the name change request through the ICICI mobile app or internet banking by navigating to your profile or account settings.
- You must upload a government-issued ID that shows your new name — passport, voter ID, Aadhaar, or PAN card are the most common documents ICICI accepts.
- The bank typically approves the change within five to ten business days, and the new name appears on all linked accounts and services.
- If your document does not match your current account name exactly, the bank may ask for additional proof of the legal name change, such as a marriage certificate or court order.
Where to find the name change option in the ICICI app
Open the ICICI mobile app and log in with your credentials. Tap the menu icon (usually three horizontal lines) in the top left or bottom right, depending on your app version. Look for a section called "Profile", "Account Settings", "My Details", or "Personal Information" — the exact label varies slightly between app updates.
Once you are in that section, you should see your registered name displayed. There will be an "Edit" button or pencil icon next to your name. Tap it to open the name change form. The app will ask you to enter your new name exactly as it appears on your proof document, then prompt you to upload a photo or scan of that document.
What documents ICICI Bank will accept
ICICI Bank accepts government-issued photo ID that shows your new name. The most straightforward options are a passport, voter ID (EPIC card), Aadhaar card, or PAN card. If you have recently changed your name and your ID still shows the old name, you will need to obtain a new ID first — the bank cannot process a name change request using a document that does not match the new name you are requesting.
If you changed your name through marriage or divorce, you may also need to upload a supporting document along with your new ID. A marriage certificate, divorce decree, or court order confirming the legal name change strengthens your request and speeds approval. Some ICICI branches ask for this proactively; others only request it if the name change reason is unclear from the ID alone.
How to upload your document through internet banking
If you prefer to use the ICICI website instead of the app, log in to your internet banking account. Click on "Profile" or "My Account" in the top navigation menu. Select "Update Personal Details" or "Modify Account Information" — the exact wording depends on your account type and the current website layout.
You will see a field for your registered name with an edit option. Click to modify it, then enter your new name. The system will ask you to upload a document. Click "Choose File" and select a clear photo or PDF scan of your ID. The file should be in JPG, PNG, or PDF format and no larger than 5 MB. After you upload it, review the information on screen to confirm it is correct, then submit the request.
What happens after you submit your request
Once you submit the name change request, ICICI sends it to the verification team. You will receive a confirmation message in the app or via email stating that your request is under review. During this period — typically three to ten business days — the bank checks that your uploaded document is genuine and legible, and that the name on it matches what you entered in the form.
If the document is clear and the information matches, the bank approves the change automatically. You will get a notification (usually via SMS and email) confirming that your name has been updated. Your new name will appear on your next statement, any new cheques you order, and your debit or credit card when it is reissued. If the bank cannot read your document or has questions about the name change, they will contact you by phone or through the app asking for clarification or a clearer image.
If your request is rejected or delayed
A name change request is most often rejected because the uploaded document is blurry, cut off, or does not clearly show your new name. If this happens, the bank will notify you and ask you to resubmit. Take a new photo in good lighting, make sure all four corners of the ID are visible, and upload it again.
If you changed your name through marriage or divorce and your ID does not yet reflect that change, the bank may ask for a marriage certificate, divorce decree, or affidavit. You can upload this as a second document in the same request, or the bank may direct you to a branch to complete the process in person. If you have not yet received your new government ID, contact your local passport office, election commission, or Aadhaar office to expedite it — without a matching document, ICICI cannot process the online request.
What changes and what stays the same after a name update
Your account number, IFSC code, and all banking details remain exactly the same. The name change only affects how your name appears on statements, cheques, cards, and official correspondence from the bank. Your existing standing instructions, recurring deposits, loans, and linked accounts are not affected.
If you have a cheque book already issued in your old name, you can still use those cheques — banks honour them regardless of the name printed on them, as long as the account number matches. However, when you order a new cheque book after the name change, it will be printed with your new name. Similarly, if your debit or credit card is due for renewal, the replacement card will show your new name. If you want an when ready replacement card with the new name, you can request it through the app or by calling ICICI customer service, though the bank may charge a fee for expedited reissuance.
Frequently Asked Questions
How long does it take for ICICI to approve a name change online?
Most requests are approved within three to ten business days. If your document is clear and matches the name you entered, approval is usually faster — sometimes within two to three days. Requests that require additional documents or clarification may take longer.
Can I change my name if I have a loan or credit card with ICICI?
Yes. The name change applies to all products linked to your customer ID, including loans and credit cards. Once approved, your new name will appear on all statements and correspondence related to those accounts.
What if I do not have a government ID with my new name yet?
You will need to obtain one before ICICI can process the online request. The bank cannot approve a name change using a document that does not match the new name. Contact your local passport office, election commission, or Aadhaar office to explore for an updated ID.
Do I need to visit a branch to change my name?
No, the online process through the app or internet banking is sufficient. You only need to visit a branch if the bank asks you to in response to your request — this usually happens if your document is unclear or if additional proof of the legal name change is needed.
Will my old cheques still work after my name changes?
Yes. Banks honour cheques based on the account number, not the name printed on them. You can use cheques issued in your old name even after the name change is complete. New cheques you order will be printed with your updated name.