UBS has multiple offices in Lausanne, but not all handle the same services

UBS operates several locations in Lausanne, Switzerland's second-largest city and the capital of the Vaud canton. The main UBS branch is located in the city centre on Rue de Bourg, and there are additional offices in different neighbourhoods. However, the services available at each location vary—some are full-service branches, while others focus on wealth management, investment services, or specific client segments. If you need a particular service, you should confirm which office offers it before visiting.

UBS's presence in Lausanne reflects the city's role as a financial and business hub in the French-speaking part of Switzerland. The bank maintains offices to serve both retail customers and institutional clients, but the structure of these offices has changed over recent years as banking has shifted toward digital channels and specialised service centres.

Key Takeaways

  • UBS's main Lausanne branch is on Rue de Bourg in the city centre and handles standard banking services for retail customers.
  • Additional UBS offices exist in Lausanne but may specialise in wealth management, investment advisory, or corporate banking rather than everyday account services.
  • You can find current office locations and hours on UBS's official website or by calling their general customer service line for Switzerland.
  • Many routine banking tasks—account opening, transfers, payments—can now be completed online or through the UBS mobile app without visiting a branch.
  • If you need in-person service, calling ahead to confirm the office handles your specific request will save you a trip.

How to locate a specific UBS office in Lausanne

The fastest way to find current UBS office locations in Lausanne is to visit the UBS branch locator on their official website (ubs.com). Enter "Lausanne" and you will see all active offices, their addresses, phone numbers, and opening hours. This information is updated regularly and reflects any recent closures or relocations.

You can also call UBS's main customer service number for Switzerland at +41 44 234 85 00. They can tell you which office is nearest to you, what services that office provides, and whether you need an appointment. For specific services—such as opening a business account, setting up investment products, or arranging a mortgage—asking on this call will direct you to the right location.

What services are available at Lausanne branches

The main UBS branch on Rue de Bourg typically offers standard retail banking: account opening and management, debit and credit cards, deposits, withdrawals, and payment services. Staff can also discuss basic savings and investment products, though complex wealth management is often handled at specialised offices.

Smaller or satellite UBS offices in Lausanne may focus on specific services. Some handle only wealth management and investment advisory for high-net-worth clients. Others serve corporate or institutional customers. A few may operate as service points rather than full branches—meaning they can handle routine transactions but refer you elsewhere for account opening or complex products.

Before visiting any UBS office, confirm what it offers. This is especially important if you need something beyond basic transactions. A five-minute phone call to the branch directly will tell you whether they can help or whether you need to visit a different location.

Digital alternatives to visiting a branch in person

UBS offers extensive online and mobile banking through its website and the UBS mobile app, both available to customers in Switzerland. You can transfer money, pay bills, check balances, and manage most account settings without entering a branch. For many people, these channels handle 90 percent of their banking needs.

If you are opening a new account, you can start the process online. UBS will guide you through the steps and may ask you to visit a branch or use video identification to complete verification. If you already have an account, you can often complete account changes, card orders, and service requests through the app or website.

For questions about your account or to discuss financial planning, UBS also offers phone banking and video consultation appointments. These options mean you do not always need to visit Lausanne in person, even if you live outside the city.

Opening an account at a Lausanne UBS office

If you want to open a UBS account in person at a Lausanne branch, you will need a valid passport or Swiss ID card, proof of address (such as a utility bill or rental agreement dated within the last three months), and information about the source of your funds. For Swiss residents, the process is straightforward. For non-residents or non-Swiss citizens, requirements vary depending on your country of residence and tax status.

You can begin the account opening process online before visiting the branch. This speeds up the in-person appointment because the branch staff will have your information ready. Call ahead to book an appointment—walk-ins are possible but may involve a wait, especially during busy hours.

The time to complete account opening ranges from same-day (for basic accounts) to several business days (if additional verification is needed). UBS will provide a timeline when you start the process.

Contacting UBS Lausanne by phone or email

The main UBS Lausanne branch can be reached directly at the phone number listed on the branch locator. For general inquiries, customer service, or to report an issue with your account, call +41 44 234 85 00. This line operates during business hours and can direct you to the right department or office.

UBS does not publish a general email address for branch inquiries—most communication goes through phone lines or the online contact form on their website. If you prefer written communication, you can submit a message through your online banking portal or use the contact form at ubs.com, and a representative will respond within one to two business days.

For urgent matters—such as a lost card, suspected fraud, or a blocked account—call the customer service number when ready. These issues are handled by dedicated teams outside normal branch hours.

Changes to UBS office locations in recent years

Like most large banks, UBS has consolidated some physical locations as customers shift to digital banking. Lausanne has not been exempt from this trend. Some smaller branch offices have closed or merged with larger ones. If you remember a UBS office at a specific address, it may no longer operate there.

The bank has invested in upgrading remaining branches to offer better digital integration and advisory services rather than just transaction processing. This means fewer locations overall, but the offices that remain tend to be better equipped for complex financial conversations.

If you are looking for a branch that closed, the UBS website will direct you to the nearest active location. Staff at that location can often handle your request or arrange a video appointment with a specialist if needed.

Frequently Asked Questions

Can I open a UBS account online without visiting a Lausanne branch?

Yes. You can start the account opening process entirely online through the UBS website. Depending on your residency and the account type, you may need to complete identity verification through video call or by visiting a branch, but the initial steps happen remotely. UBS will tell you what is required for your specific situation.

What are UBS Lausanne branch hours?

Hours vary by office. The main branch on Rue de Bourg typically operates Monday to Friday, 9 a.m. to 5 p.m., with limited or no Saturday hours. Check the branch locator on ubs.com or call the branch directly to confirm current hours, as these can change seasonally or due to holidays.

Do I need an appointment to visit a UBS Lausanne office?

Walk-ins are usually accepted for straightforward transactions and questions, but appointments are recommended if you need more than 15 minutes of staff time. For account opening, investment information, or mortgage discussions, booking ahead ensures you see the right person without waiting. Call the branch to schedule.

Can I do international transfers at a Lausanne UBS branch?

Yes. UBS branches handle international wire transfers and currency exchanges. You can do this in person at any full-service branch, or online through your account if you have already set up the transfer details. International transfers typically take one to three business days depending on the destination country.

What if the nearest UBS office does not offer the service I need?

Call UBS customer service at +41 44 234 85 00 and describe what you need. They will direct you to the correct office or arrange a phone or video appointment with a specialist. You do not always have to visit in person for complex requests.