The fastest way to check your First Bank balance
You can check your First Bank account balance in minutes through their mobile app, online banking portal, or by calling their customer service line. The method you choose depends on what you have access to right now and how quickly you need the information.
Most First Bank customers use the mobile app or website because both show your balance when ready and let you see recent transactions at the same time. If you do not have internet access or prefer to speak with someone, calling First Bank's customer service number works just as well, though you will need your account number or the phone number associated with your account.
Key Takeaways
- First Bank's mobile app and online banking portal both display your current balance when ready after you log in with your username and password.
- You can call First Bank's customer service line and provide your account number to have a representative read your balance to you over the phone.
- ATM machines branded with the First Bank logo will also display your balance when you insert your debit card and enter your PIN.
- If you forget your online banking password, you can reset it through the login page without calling customer service.
Using the First Bank mobile app
read the First Bank mobile app from your phone's app store — search for "First Bank" and look for the official app with the First Bank logo. Once installed, open the app and enter your username and password. If you do not have login credentials yet, you will need to set up online banking first through the First Bank website.
After you log in, your account balance appears on the home screen. The app also shows your recent transactions, pending deposits, and any scheduled transfers. You can view balances for multiple accounts if you have more than one with First Bank by tapping between them.
Logging into First Bank's website
Go to the First Bank website and look for the "Login" or "Online Banking" button, usually located in the upper right corner of the homepage. Enter your username and password. Your current balance displays when ready after login, along with a summary of recent activity.
If you have never set up online banking before, you will see an option to register. You will need your account number, Social Security number, and a valid email address. First Bank will send you a temporary password to that email, which you can change after your first login. The entire setup process takes about five minutes.
Calling First Bank customer service
First Bank's customer service number is typically found on the back of your debit card or on their website. When you call, have your account number ready, or be prepared to provide the phone number associated with your account. A representative will verify your identity by asking security questions before reading your balance to you.
Wait times vary depending on the time of day and day of the week. Early mornings and weekday afternoons usually have shorter hold times than evenings or weekends. If you are calling from outside the United States, check the First Bank website for international calling numbers.
Checking your balance at an ATM
Insert your First Bank debit card into any ATM that displays the First Bank logo or your card's network logo (Visa, Mastercard, or whatever appears on your card). Enter your PIN. Select "Balance Inquiry" from the menu. Your current balance will display on the screen.
You do not need to make a withdrawal to check your balance — the ATM will ask if you want to perform another transaction, and you can straightforward decline and remove your card. Some ATMs charge a small fee if they are not owned by First Bank, though First Bank's own ATMs are always free.
What to do if you cannot log in
If you have forgotten your password, click the "Forgot Password" link on the First Bank login page. You will be asked to enter your username and email address. First Bank will send a password reset link to that email. Click the link and create a new password. This process usually takes a few minutes.
If you have forgotten your username, you can also use the "Forgot Username" option on the login page. You will need to provide your account number and email address. If you do not remember your account number, call First Bank customer service — they can look it up using your name and Social Security number.
Understanding what your balance shows
Your current balance is the amount of money in your account right now, including any deposits that have already cleared. Your available balance is the amount you can actually spend — it may be lower than your current balance if you have pending transactions or holds on recent deposits.
For example, if you deposited a check this morning, it might show in your current balance but not in your available balance until the check clears, which usually takes one to three business days. Pending transactions (like a debit card purchase that has not yet processed) also reduce your available balance but may not yet be subtracted from your current balance.
Frequently Asked Questions
Is it safe to check my balance on public WiFi?
Using First Bank's official app or website on public WiFi is generally safe because the connection is encrypted. However, avoid logging in on a shared computer that you do not control. If you are concerned about security, wait until you are on a private network or use your phone's cellular data instead of WiFi.
How often does my balance update?
Your balance updates in real time when you check it through the app, website, or ATM. However, transactions you make (like debit card purchases) may take a few hours to a few business days to appear in your account, depending on the type of transaction and the merchant.
Can I check my balance without a password?
No. You will need either your online banking password to log in digitally, or you can call customer service and provide your account number or the phone number on file. ATMs require your debit card and PIN. These security steps protect your account from unauthorized access.
What if my balance seems wrong?
Check your recent transactions to see if there are pending charges you did not notice. If you still believe the balance is incorrect, call First Bank customer service with details about the transaction in question. They can investigate and explain what happened to your account.