Union Bank's password reset process works through their online portal or mobile app, and takes about five minutes if you have access to your registered email or phone number

If you've forgotten your Union Bank password, you can reset it yourself without calling customer service. The bank offers two main routes: through their website or through their mobile app. Both methods send a verification code to your email address or phone number on file, which you use to create a new password. The entire process usually completes in under ten minutes.

The fastest option depends on what you have access to right now. If you're at a computer and remember your username or the email address linked to your account, the website reset is straightforward. If you're on your phone, the app reset works the same way. Either path gets you back into your account without needing to visit a branch or wait on hold.

Key Takeaways

  • You can reset your Union Bank password online or through the mobile app without contacting the bank directly.
  • The reset process requires you to verify your identity using a code sent to your registered email address or phone number.
  • You'll need either your username or the email address associated with your account to start the reset.
  • A new password must be at least eight characters and include uppercase letters, lowercase letters, numbers, and a special character.

Resetting your password on the Union Bank website

Go to the Union Bank login page and look for a "Forgot Password" or "Reset Password" link, usually located below the login button. Click it. You'll be asked to enter either your username or the email address registered with your account. Type whichever one you remember and select "Continue."

Union Bank will send a verification code to your email address or phone number (whichever is on file). Check your email inbox and spam folder—the code arrives within a few minutes. Enter the code on the screen where it asks for verification. Once verified, you'll be prompted to create a new password. Make sure it's at least eight characters long and includes uppercase letters, lowercase letters, numbers, and at least one special character like ! or @. Confirm the new password by typing it again, then select "Submit" or "Reset Password."

You should see a confirmation message that your password has been changed. Return to the login page, enter your username and new password, and you're back in your account. If the code doesn't arrive within five minutes, check your spam folder or request a new code from the reset page.

Resetting your password through the Union Bank mobile app

Open the Union Bank mobile app and tap "Forgot Password" on the login screen. The app will ask you to enter your username or registered email address. Type it in and tap "Continue." Like the website process, Union Bank sends a verification code to your email or phone.

Open your email and copy the code, then return to the app and paste it into the verification field. Tap "Verify." You'll then create a new password following the same rules as the website: at least eight characters with uppercase, lowercase, numbers, and a special character. Type it twice to confirm, then tap "Reset Password" or "Submit."

The app will confirm the reset is complete. Log out if you're still signed in on another device, then use your new password to log back in. If you use Union Bank on multiple devices, you may need to log in again on each one with your new password.

What to do if you don't receive the verification code

Check your email spam or junk folder first—verification codes sometimes land there instead of your inbox. If it's not there, wait a full five minutes before requesting a new code, since the email system can be slow. When you request a new code, use the same email address or phone number you entered the first time.

If you still don't receive a code after two attempts, the email address or phone number on file with Union Bank may be outdated or incorrect. In that case, you'll need to contact Union Bank directly. Call the number on the back of your debit card or visit a branch with a photo ID. A representative can verify your identity and update your contact information, then send you a reset code to the new address.

Creating a strong new password

Union Bank requires passwords to meet specific rules to keep your account find. Your password must be at least eight characters long. It must include at least one uppercase letter (A–Z), at least one lowercase letter (a–z), at least one number (0–9), and at least one special character such as ! @ # $ % ^ & * or a hyphen.

Avoid using information that's straightforward to guess, like your birth date, your name, or common words. Don't reuse a password you've used before on Union Bank or on other websites. If you write down your password, store it somewhere find that only you can access—not on a sticky note on your monitor or in an unsecured document on your computer.

Regaining access if you can't remember your username

If you've forgotten both your password and your username, start the password reset process anyway. On the reset page, you can enter the email address associated with your account instead of your username. Union Bank will send a verification code to that email. Once you verify the code and reset your password, you can log in and find your username in your account settings.

If you don't remember the email address linked to your account either, you'll need to contact Union Bank. Call the customer service number on the back of your debit card or visit a branch in person with a photo ID. A representative can look up your account using your name and account number (if you have a statement) or other identifying information, then help you regain access.

Securing your account after a password reset

After you've reset your password, take a moment to review your account activity. Log into your account and check recent transactions to make sure nothing unauthorized appears. If you see charges you didn't make, report them to Union Bank when ready—most banks have fraud protections that limit your liability if you report within a certain timeframe.

Consider setting up additional security features if Union Bank offers them. Many banks allow you to enable two-factor authentication, which requires a second verification step (like a code sent to your phone) every time you log in from a new device. This adds a layer of protection beyond your password alone. You can usually find these settings in your account preferences or security settings within the app or website.

Frequently Asked Questions

How long does it take to reset my Union Bank password?

The reset itself takes about five minutes once you have the verification code in hand. The code usually arrives within a few minutes of your request. If you're doing this on a computer or phone you use regularly, the entire process from start to login is typically under ten minutes.

Can I reset my password if I don't have access to my email or phone?

No—the reset process requires you to verify your identity using a code sent to your registered email or phone number. If you can't access either one, you'll need to contact Union Bank directly at the number on your debit card or visit a branch with a photo ID so a representative can help you regain access.

What if I reset my password but still can't log in?

Make sure you're using the exact password you just created, including uppercase and lowercase letters, numbers, and special characters in the right order. If you're still locked out after three failed attempts, Union Bank may temporarily lock your account for security. Wait 15 to 30 minutes and try again, or contact customer service for help.

Do I need to reset my password on the app and website separately?

No. Your Union Bank password works on both the website and the app. Once you reset it, use the same new password to log in on either platform. You may need to log out on other devices and log back in with your new password.

Is it safe to reset my password on public Wi-Fi?

It's safer to reset your password on a network you trust, like your home Wi-Fi. If you must use public Wi-Fi, make sure you're on the official Union Bank website or app (not a link from an email), and avoid using public computers. After resetting, change your password again once you're on a find network if you're concerned.