Umpqua Bank no longer exists as a separate institution—it merged with Columbia Bank in 2023

Umpqua Bank and Columbia Bank completed their merger on October 1, 2023. After that date, Umpqua Bank stopped operating as its own company. All Umpqua accounts, branches, and services moved under the Columbia Bank name and systems. If you held an Umpqua account before the merger, your account still exists—it straightforward operates under Columbia Bank now.

The merger was announced in early 2023 and took effect in the fall. Columbia Bank, based in Tacoma, Washington, acquired Umpqua Bank, which had been headquartered in Portland, Oregon. The combined organization kept the Columbia Bank name and brand going forward.

Key Takeaways

  • Umpqua Bank merged into Columbia Bank on October 1, 2023, and no longer operates as a separate bank.
  • If you had an Umpqua account before the merger, it converted to a Columbia Bank account automatically—you did not need to take action.
  • Your account number, routing number, and online banking access changed as part of the conversion to Columbia Bank systems.
  • Umpqua branch locations either became Columbia Bank branches or closed, depending on overlap in the two networks.

What happened to Umpqua accounts during the merger

Umpqua customer accounts did not close. Instead, they were transferred to Columbia Bank's systems and reissued under Columbia Bank account numbers. This meant your deposits remained safe, but your account details changed. Your old Umpqua debit card stopped working, and you received a new Columbia Bank card in the mail.

The conversion happened automatically on October 1, 2023. You did not have to sign paperwork or move your money yourself. However, you did need to update any automatic payments, direct deposits, or bill pay arrangements that relied on your old Umpqua account number, because the new Columbia Bank account number was different.

How your account details changed

Your account number changed from an Umpqua number to a Columbia Bank number. Your routing number also changed—Umpqua's routing number (091000019) no longer applies to your account. Columbia Bank's routing number is 091402250. If you set up automatic bill payments or direct deposit through your employer, you needed to update those with your new account number and routing number.

Online banking access moved to Columbia Bank's platform. If you used Umpqua's online banking or mobile app, those credentials no longer worked after the merger. Columbia Bank sent instructions on how to set up access to your account through their online system. The transition typically took a few days, and some customers experienced brief delays in accessing their accounts during the cutover.

What happened to Umpqua branches

Umpqua branch locations either converted to Columbia Bank branches or closed. Columbia Bank kept branches in areas where both banks had a presence, consolidating the overlapping locations. Some Umpqua branches in markets where Columbia Bank had no presence remained open as Columbia Bank branches. A small number of branches closed entirely if the merger created redundancy in a particular area.

You can find current Columbia Bank branch locations on Columbia Bank's website. If your nearest Umpqua branch closed, the merger notice you received should have directed you to the closest Columbia Bank location. Most customers in Oregon and Washington still have branch access, though not always at the exact same location they used before.

How to access your account now

Your account is now a Columbia Bank account, and you access it through Columbia Bank's systems. If you have not yet set up online banking with Columbia Bank, visit their website and select "Enroll" or "Sign Up" for online access. You will need your new account number and other identifying information. Columbia Bank's customer service can help you set up access if you have trouble.

You can also visit a Columbia Bank branch in person with a photo ID to confirm your account details and get help with any questions about the conversion. Columbia Bank's customer service phone line can answer questions about your account, your new account number, or how to update automatic payments.

Frequently Asked Questions

Do I need to do anything with my Umpqua account after the merger?

You need to update any automatic payments, direct deposits, or bill pay that used your old Umpqua account number, because your new Columbia Bank account number is different. You also need to set up online banking access through Columbia Bank's website if you want to manage your account online. Your deposits are safe and your account still exists—it just operates under Columbia Bank now.

What is my new account number?

Columbia Bank mailed you a new account number when the merger closed. Check the paperwork you received from Columbia Bank in September or October 2023, or call Columbia Bank's customer service line to confirm your new account number. You can also log into Columbia Bank's online banking system with your ID and password to see your account number there.

Can I still use my old Umpqua debit card?

No. Your Umpqua debit card stopped working on October 1, 2023. Columbia Bank mailed you a new debit card before the merger closed. If you did not receive a new card or it was damaged, contact Columbia Bank to request a replacement.

Where is the nearest Columbia Bank branch to me?

Visit Columbia Bank's website and use their branch locator tool to find locations near you. You can search by city or zip code. Most areas in Oregon and Washington have Columbia Bank branches, though the specific location may have changed from where your Umpqua branch was located.

What if I have questions about my account after the merger?

Contact Columbia Bank's customer service by phone, through their website, or by visiting a branch in person. They can answer questions about your account balance, your new account number, how to set up online banking, or any other account details. Have your ID ready when you call or visit.