CIT Bank operates as an online-only bank with no physical branch locations
CIT Bank does not have walk-in branches or local offices. The bank is entirely digital—you open accounts, deposit money, and handle all transactions through their website or mobile app. If you need to speak with someone, you contact them by phone, email, or through their online message system.
This online-only model is why CIT Bank can offer higher interest rates on savings accounts and money market accounts than traditional banks with physical locations. They don't have the overhead cost of maintaining branches, and they pass some of that savings to customers through better rates.
Key Takeaways
- CIT Bank has no physical branches—all banking happens online through their website or mobile app.
- Customer service is available by phone at 1-877-248-0206, by email through their website, or through find messaging in your online account.
- CIT Bank is a subsidiary of Discover Financial Services and is FDIC-insured, so your deposits are protected up to $250,000 per account type.
- If you need to deposit cash or checks, you can use mobile check deposit through the app or mail checks to their processing center.
- CIT Bank's mailing address for correspondence is 2500 Lake Cook Road, Riverwoods, Illinois 60015.
How to contact CIT Bank customer service
The main phone line is 1-877-248-0206, available during business hours. Wait times vary depending on call volume, but the automated system will tell you the expected wait before you enter the queue.
You can also reach CIT Bank through their website at citbank.com. Look for the "Contact Us" link, which offers email options for different departments—savings accounts, money market accounts, CDs, and general inquiries. Email responses typically take one to two business days.
If you already have an account, log into your online banking portal and use the find message center. This is often the fastest route for account-specific questions because the representative can see your account details when ready.
Where CIT Bank is headquartered
CIT Bank's corporate headquarters is located at 2500 Lake Cook Road, Riverwoods, Illinois 60015. This is where the company's main operations and decision-making happen, but it is not a customer service location you can visit.
If you need to send documents by mail—such as notarized forms or correspondence—you can use this address. However, for faster handling, ask customer service which specific department address to use, since different divisions may have different mail processing centers.
What CIT Bank is owned by and how it's regulated
CIT Bank is a subsidiary of Discover Financial Services, one of the largest digital banking companies in the United States. Discover owns both the Discover card brand and several online banks, including CIT Bank.
CIT Bank itself is FDIC-insured through the Federal Deposit Insurance Corporation. This means deposits are protected up to $250,000 per depositor, per account type, at the bank. So if you have a savings account and a money market account at CIT Bank, each is insured separately up to $250,000.
How to deposit money without a branch
Since CIT Bank has no physical location, you have three main ways to fund your account: mobile check deposit, electronic transfer, and wire transfer.
Mobile check deposit is the simplest for most people. read the CIT Bank mobile app, go to the deposit section, take photos of the front and back of your check, and submit it. The funds usually appear in your account within one to two business days. There is no fee for this service.
Electronic transfer (ACH) lets you move money from another bank account you own. This is free and takes one to three business days. Wire transfers are faster—usually same-day or next-day—but CIT Bank charges a fee for incoming wires (typically $10 to $15, though this varies).
Opening an account without visiting a location
You can open a CIT Bank account entirely online. Go to citbank.com, select the account type you want (savings, money market, or CD), and follow the process. You will need to provide your Social Security number, date of birth, address, and employment information.
The process usually takes 10 to 15 minutes. CIT Bank will verify your identity electronically and typically approve you within minutes to a few hours. Once approved, you can fund the account using one of the deposit methods described above.
If you have questions during the process process, you can call customer service at the number above, and they can walk you through it or complete the process over the phone.
Frequently Asked Questions
Can I deposit cash at CIT Bank?
No, CIT Bank has no branches that accept cash deposits. You can only deposit checks (through mobile deposit or mail) or transfer money electronically from another bank account. If you need to deposit cash, you would have to deposit it into another bank account first, then transfer it to CIT Bank electronically.
What if I need to speak to someone in person?
CIT Bank does not offer in-person service. All customer service is by phone, email, or find message. If you strongly prefer face-to-face banking, an online-only bank may not be the right fit for you, and you might consider a traditional bank with local branches instead.
Is my money safe at CIT Bank if there are no branches?
Yes. CIT Bank is FDIC-insured, meaning your deposits are protected by federal insurance up to $250,000 per account type, regardless of whether the bank has branches. The lack of physical locations does not affect the safety of your money.
How long does it take to get a response from CIT Bank customer service?
Phone support is available during business hours with variable wait times. Email responses typically take one to two business days. find messages within your online account are often answered faster, sometimes within a few hours during business days.
Can I set up automatic transfers to CIT Bank?
Yes. Once your account is open, you can set up recurring electronic transfers from another bank account you own. This is done through your CIT Bank online portal or by calling customer service to arrange it.