Fifth Third Bank locations are searchable on their website and mobile app, and you can also call their customer service line to ask about branches near you

The fastest way to find a Fifth Third Bank branch or ATM is to use the bank's branch locator tool on their website at fifthThird.com. Enter your city, zip code, or street address, and the tool will show you nearby locations with their hours, services offered, and distance from you. The same locator is built into the Fifth Third mobile app if you prefer to search from your phone.

If you do not have internet access or prefer to speak with someone, you can call Fifth Third's customer service line at 1-800-972-3030. A representative can tell you which branches are open today, whether a specific location offers the service you need (like notary services or safe deposit boxes), and how to get there from your current location.

Fifth Third operates branches across the Midwest and Southeast, with the heaviest concentration in Ohio, Indiana, Kentucky, and Michigan. If you are in a state where Fifth Third does not have branches, you will need to use ATMs or switch to a bank with locations in your area.

Key Takeaways

  • The Fifth Third branch locator on fifthThird.com or the mobile app shows hours, services, and distance for every location near you.
  • Calling 1-800-972-3030 lets you confirm whether a specific branch is open today or offers a service you need before you travel there.
  • Fifth Third ATMs are available at many locations, and you can use the locator to find ATM-only sites if a full branch is not nearby.
  • Fifth Third operates primarily in the Midwest and Southeast; if you live outside these regions, you may not have a branch within reasonable distance.

Using the Fifth Third Branch Locator Tool

The branch locator on the Fifth Third website is the most detailed option. Go to fifthThird.com, look for the "Locations" or "Find a Branch" link (usually in the footer or main navigation), and enter your search criteria. You can search by address, city and state, or zip code. The results show each location's full address, phone number, hours of operation, and a list of services available at that branch.

The map view lets you see multiple locations at once and compare distances. You can also filter results to show only branches with specific services—for example, if you need a safe deposit box or want to speak with a loan officer, you can narrow the list to branches that offer those services.

The mobile app version works the same way and has the added benefit of using your phone's location services to show branches sorted by distance. You can also save your favorite branch for quick access later.

What to Do If No Fifth Third Branch Is Near You

Fifth Third does not have branches in every state. If you live in an area without a Fifth Third location, you have several options. First, check whether Fifth Third has any ATMs in your region—many banks place ATMs in grocery stores, pharmacies, and other retail locations even where they do not have full branches. The locator tool will show ATM-only locations.

Second, you can conduct most banking online or by phone without visiting a branch. Fifth Third offers mobile check deposit, bill pay, transfers, and account management through their app and website. You can also mail checks to the bank or arrange for direct deposit of paychecks.

Third, if you need in-person services regularly—like depositing cash, getting a cashier's check, or speaking with a loan officer—you may want to consider switching to a bank with branches in your area. Many regional and national banks have wider branch networks, and switching is straightforward: open an account at the new bank, transfer your direct deposit, and close your Fifth Third account once the transition is complete.

Services Available at Different Fifth Third Locations

Not all Fifth Third branches offer the same services. Full-service branches typically offer checking and savings accounts, loans, investment services, and notary services. Some larger branches have private banking areas for wealth management clients. Smaller branches may only handle basic transactions like deposits, withdrawals, and account inquiries.

Before you travel to a branch, use the locator tool to confirm it offers what you need. If you are looking for something specific—like opening a business account, explore for a mortgage, or accessing investment services—call ahead at the branch number shown in the locator. The staff can tell you whether they handle that service or whether you need to visit a larger branch or call a specialized department.

ATM Access and Surcharge Policies

Fifth Third ATMs are available at most branches and many retail locations. If you use a Fifth Third ATM, there is no surcharge. If you use an ATM from a different bank, Fifth Third will charge you a fee (typically $2 to $3 per transaction), and the other bank may also charge a fee.

To avoid ATM fees, use the locator tool to find Fifth Third ATMs near your home, work, or places you visit regularly. If you travel frequently or live far from a Fifth Third location, consider whether a bank with a larger ATM network or a bank that reimburses out-of-network ATM fees would better suit your needs.

Contacting Fifth Third by Phone or Online

If you cannot find a branch or need help with your account, Fifth Third's customer service line is available at 1-800-972-3030. Hours vary, but the line is typically open during business hours and some evenings. You can also reach Fifth Third through their website at fifthThird.com by using the "Contact Us" page to send a message or find department-specific phone numbers.

For account-related questions, you can also log into your online account or mobile app and use the messaging feature to contact your branch or a customer service representative. Response times for online messages are usually one to two business days.

Frequently Asked Questions

Can I do my banking at any Fifth Third branch, or do I have to go to the one where I opened my account?

You can visit any Fifth Third branch for most services. Deposits, withdrawals, and account inquiries work at any location. For specialized services like loan applications or investment information, you may be referred to a branch with those services, but you are not locked into the branch where you opened your account.

What if I need to visit a branch but they are closed?

Use the locator tool to find another Fifth Third branch with different hours, or use an ATM to withdraw cash or deposit checks (if your account supports mobile check deposit). For urgent issues, call 1-800-972-3030 to see if a representative can help over the phone.

Does Fifth Third have branches outside the United States?

Fifth Third operates primarily in the United States. They do not have branches in other countries, though they can help with some international banking services through their main office. If you need international banking, call 1-800-972-3030 to ask about options.

Can I make deposits at a Fifth Third ATM if I do not have a debit card?

Most Fifth Third ATMs accept deposits from account holders with a debit card or PIN. If you do not have a card yet, visit a branch in person to make your first deposit, or use mobile check deposit if your account is set up for it. Call the branch directly to ask about deposit options.