How to cancel your BeenVerified account
BeenVerified does not have a self-service cancellation option in your account settings. To cancel, you must contact their customer support team directly by email or phone, provide your account details, and request deletion. The company typically processes cancellation requests within a few business days, though they may ask you to confirm your identity or reason for leaving before finalizing the closure.
If you subscribed through a third party—such as a mobile carrier, credit card rewards program, or app store—you may need to cancel through that platform instead of contacting BeenVerified directly. Cancellations routed through third parties sometimes take longer because the request has to pass through multiple systems.
Key Takeaways
- BeenVerified requires you to contact customer support by email or phone; there is no cancel button in your account dashboard.
- Have your account email, full name, and subscription details ready when you contact them, as they will ask for verification.
- If you subscribed through your phone carrier, app store, or credit card rewards program, cancel through that platform instead.
- Cancellation typically takes three to five business days, but you should receive a confirmation email once the request is processed.
- If you are charged after requesting cancellation, contact your payment method provider to dispute the charge as unauthorized.
Contact information for BeenVerified customer support
Email: Send your cancellation request to support@beenverified.com. Include your full name, the email address associated with your account, and a clear statement that you want to cancel your subscription. Response time is typically one to two business days.
Phone: Call 1-888-579-5735 during business hours (Monday through Friday, 9 a.m. to 5 p.m. Eastern Time). Have your account information ready. The support team can often process cancellations when ready over the phone and will email you a confirmation.
Keep a copy of any cancellation confirmation email or note the date and time you called. This record protects you if a charge appears on your statement after cancellation.
What happens to your data after cancellation
BeenVerified states in their privacy policy that they retain personal information even after account closure, unless you submit a separate data deletion request. Canceling your subscription does not automatically remove your data from their servers.
If you want your personal information deleted, ask the support team about their data deletion process when you request cancellation. Some users find it helpful to submit a deletion request in writing (by email) so there is a documented record of the request. Response times for data deletion requests vary and may take longer than subscription cancellation.
Canceling a subscription through a third-party platform
If you subscribed to BeenVerified through your phone carrier, app store, or a rewards program, canceling directly with BeenVerified may not stop the charges. You must cancel through the platform where you signed up.
| Subscription Source | How to Cancel |
|---|---|
| Apple App Store | Go to Settings > [Your Name] > Subscriptions > BeenVerified > Cancel Subscription |
| Google Play Store | Open Play Store > Menu > Subscriptions > BeenVerified > Cancel Subscription |
| Verizon, AT&T, T-Mobile | Log into your carrier account online or call customer service; find third-party charges and cancel from there |
| Credit card rewards program | Log into your rewards account, find active subscriptions, and cancel BeenVerified from the subscription management page |
After canceling through the third-party platform, send an email to BeenVerified support confirming that you have canceled through the third party and asking them to deactivate your account on their end. This prevents confusion if a delayed charge appears.
What to do if you are charged after cancellation
If a charge from BeenVerified appears on your statement after you requested cancellation, contact your bank or credit card company first. Explain that you canceled the subscription and request a chargeback or dispute of the unauthorized charge. Most payment processors will reverse the charge within one to two billing cycles.
At the same time, send a follow-up email to BeenVerified support with the date you canceled, the charge date, and the amount. Include any confirmation email you received. Request a refund and ask them to confirm that your account has been deactivated. Keep copies of all correspondence.
If multiple charges appear or the company does not respond to your refund request within five business days, file a complaint with your state's attorney general or the Federal Trade Commission (FTC) at reportfraud.ftc.gov. Include documentation of your cancellation request and the unauthorized charges.
Frequently Asked Questions
Can I cancel my BeenVerified subscription when ready, or do I have to wait until my billing cycle ends?
You can request cancellation at any time. BeenVerified will stop charging you on your next billing date, not when ready. If you are charged again after requesting cancellation, contact your payment provider to dispute the charge.
Will I get a refund if I cancel in the middle of my billing cycle?
BeenVerified does not issue refunds for partial months. However, if you cancel and are still charged, you can request a refund from the company or dispute the charge with your bank. Some payment providers will refund unused portions of a subscription if you dispute it as unauthorized.
What if I forgot the email address I used to create my BeenVerified account?
Call customer support at 1-888-579-5735 with your full name and the phone number or payment method associated with the account. They can look up your account and process the cancellation without needing the original email address.
Do I need to cancel my account if I just want to stop paying?
Yes. Stopping payment without formally canceling the subscription may result in failed payment attempts and collection activity. Contact BeenVerified directly to cancel so the charges stop and there is a record of your request.
How long does it take for BeenVerified to stop charging after I cancel?
Cancellation requests typically take effect on your next billing date, which may be up to 30 days away depending on your subscription cycle. You should see the charges stop within one to two billing cycles after your cancellation request is processed.