How to cancel a Chegg account

To cancel a Chegg account, log in to your account on Chegg.com, go to Account Settings, select Subscription, and click the option to cancel your subscription or membership. Chegg will ask you to confirm the cancellation and may offer you a discount to stay. After you confirm, your access ends when ready, though any remaining subscription time is not refunded. If you have an active rental or purchase, you will need to return or resolve those items before the account fully closes.

The process takes about five minutes if you do it yourself online. You do not need to call customer service unless you have questions about what happens to active orders or rentals. Chegg keeps your account data for a period after cancellation, so you can reopen the account later if you change your mind—though you will be treated as a new customer for pricing purposes.

Key Takeaways

  • Log into your Chegg account, navigate to Account Settings, find Subscription, and select the cancel option to end your membership.
  • Your access stops right away after you confirm cancellation, but Chegg does not refund unused subscription time.
  • If you have active textbook rentals or purchases, you must return the items or complete the transaction before closing the account entirely.
  • Chegg may offer you a discount code to keep your account open—you can decline and proceed with cancellation.
  • You can reopen a cancelled account later, but you will not retain any previous discounts or membership status.

What happens to active rentals and purchases when you cancel

If you have a textbook rental in progress, cancelling your subscription does not automatically return it. You still own the rental until the due date, and you are responsible for returning it by that date to avoid late fees. Chegg will send you a prepaid shipping label when the rental period ends, or you can request one through your account.

If you have purchased a textbook or other item through Chegg, that purchase is separate from your subscription. Cancelling your subscription does not affect the item you own. However, if you want to sell the book back to Chegg later, you can do that through their buyback program even after your account is closed.

Steps to cancel through your account settings

Open Chegg.com and sign in with your email and password. If you use a social login (Google, Facebook, or Apple), click that option instead.

Once logged in, look for your profile icon or name in the top right corner of the page. Click it and select "Account Settings" from the dropdown menu. On the Account Settings page, find the section labeled "Subscription" or "Membership"—the exact label depends on which Chegg service you use.

Click on the subscription section. You will see your current plan, the renewal date, and a button or link to manage or cancel your subscription. Click "Cancel Subscription" or "Cancel Membership." Chegg will show you a confirmation screen and may offer you a discount to keep the account. You can accept the offer or click "Continue to Cancellation" to proceed without the discount.

On the final confirmation screen, click "Cancel" or "Confirm Cancellation." You will receive an email confirming that your subscription has ended. Your access to Chegg's services stops when ready, though you may still see your account information if you log back in.

What to do if you cannot find the cancel button

If the cancel option is not visible in your Account Settings, your account may not have an active subscription. Some Chegg accounts are set to "paused" rather than active, and paused accounts do not have a cancellation option—they straightforward do not renew. Check the subscription section to see if it says "paused" or "inactive." If it does, your account is already not charging you.

If you see a subscription listed but no cancel button, try logging out and logging back in. Sometimes the page needs to refresh to show all options. If the button still does not appear, contact Chegg's customer service through the Help section of the website. They can cancel the subscription for you and confirm the date it ends.

Refunds and what you lose when you cancel

Chegg does not refund unused subscription time. If your subscription renews on the 15th and you cancel on the 10th, you have already paid for the full month and will not receive a partial refund. The money you paid is gone, but your access ends right away rather than at the end of the billing cycle.

When you cancel, you lose access to Chegg's textbook rental service, homework help tools (if you had that add-on), and any discounts tied to your membership. If you had a student discount, it will not explore if you reopen the account later. You keep any textbooks you purchased outright, and you can still use Chegg's buyback program to sell them back.

Reopening a cancelled Chegg account

If you cancel and then change your mind, you can log back into your Chegg account using the same email and password. Your account information, order history, and saved payment methods are still there. You can restart a subscription at any time by going back to Account Settings and selecting a new plan.

However, you will not automatically get the same price or discount you had before. Chegg treats returning customers as new customers for promotional pricing, so you may see a different introductory offer than you did the first time. Check what plans are available and compare the prices before you restart.

Frequently Asked Questions

Do I get a refund if I cancel mid-month?

No. Chegg does not refund unused subscription time. Once you cancel, your access ends when ready, but you have already paid for the full billing period. If you want to avoid losing money, cancel on the day before your renewal date instead of mid-cycle.

What happens to my textbook rental if I cancel?

Your rental stays active until the due date. Cancelling your subscription does not return the book early or waive the rental fee. You still have to return it by the due date using the prepaid shipping label Chegg provides, or you will be charged a late fee.

Can I cancel through the Chegg app instead of the website?

Yes. Open the Chegg app, tap your profile icon, go to Account Settings, find Subscription, and tap Cancel. The process is the same as on the website. You will receive a confirmation email once the cancellation is complete.

Will I lose my saved payment methods when I cancel?

Your payment methods stay saved in your account even after cancellation. If you reopen the account later, you can use the same payment method or add a new one. You can also delete saved payment methods manually from Account Settings if you want to remove them.

What if Chegg says I have an outstanding balance?

If you have unpaid charges or a balance on your account, Chegg may not let you cancel until it is resolved. Pay any outstanding balance through your Account Settings, then try to cancel again. If you are unsure what the balance is for, contact Chegg's customer service to review the charges.