The three ways to end your Anytime Fitness membership

You can cancel your Anytime Fitness membership by visiting a gym location in person, calling the membership services line, or sending a written cancellation request by mail. The method you choose affects how quickly the cancellation takes effect and what documentation you receive. Most people cancel in person or by phone because both produce when ready confirmation, though the gym may still charge you for the current billing cycle depending on when in the month you cancel.

Anytime Fitness does not allow cancellation through their website or mobile app. You must use one of the three methods above. The membership agreement you signed when you joined specifies the cancellation process, and the gym is required to honor a cancellation request made through any of these channels.

Key Takeaways

  • In-person cancellation at your home gym location produces the fastest confirmation and gives you a written record on the spot.
  • Phone cancellation through membership services works if you cannot visit a location, but you should ask for a confirmation number and follow up with written notice.
  • Mail cancellation requires sending a letter to your specific gym location and takes longer to process, so send it early in your billing cycle.
  • Your final charge depends on your billing date and when you submit the cancellation, not on the method you use.
  • If the gym continues to charge you after cancellation, contact your bank or credit card company to dispute the charge as unauthorized.

Canceling in person at your gym location

Walk into the Anytime Fitness location where you hold your membership during business hours and ask to speak with a staff member about canceling. Bring your membership card or the phone number associated with your account. The staff member will pull up your account, confirm your membership details, and ask you to sign a cancellation form. This form is your proof that you requested cancellation on that date.

Ask the staff member for a copy of the signed cancellation form before you leave. Keep this document until you confirm that charges have stopped. The cancellation typically takes effect when ready, though you may still be charged for the current billing period depending on your gym's specific policy and the date you cancel within that cycle.

Canceling by phone with membership services

Call Anytime Fitness membership services at 1-855-679-7627. Have your membership number or the phone number on file ready. The representative will verify your identity, confirm your account details, and process the cancellation request. Ask for a confirmation number and the date the cancellation takes effect. Write down both pieces of information.

After the call, send a follow-up email or letter to your gym location restating your cancellation request and referencing the confirmation number you received. This creates a paper trail in case the gym disputes whether you canceled. Phone cancellations are sometimes lost in handoff between the call center and individual locations, so the written follow-up protects you.

Canceling by mail to your gym location

Write a letter to your specific Anytime Fitness location requesting cancellation of your membership. Include your full name, membership number, the phone number on file, and the date you want the cancellation to take effect. State clearly that you are requesting cancellation and that you expect no further charges after that date. Send the letter via certified mail with return receipt so you have proof of delivery.

Mail cancellation takes the longest to process because it must travel to your gym location and be entered into their system. Send your letter early in your billing cycle so that it arrives before your next charge date. Keep the certified mail receipt and the return receipt as proof you sent the cancellation request. If you are charged after the cancellation date you specified, you will need this documentation to dispute the charge with your bank.

What happens to your account after cancellation

Once your cancellation is processed, your membership access ends on the date specified in your request. Your key fob or app access will stop working, and you will no longer be able to enter any Anytime Fitness location. The gym will not refund any unused portion of your current billing cycle, so the timing of your cancellation within the month affects how much you pay for that final period.

Your bank or credit card will stop receiving charges from Anytime Fitness after the cancellation takes effect. If you see a charge after your cancellation date, contact your bank or card issuer when ready and report it as an unauthorized charge. Provide them with your cancellation confirmation number or the certified mail receipt showing when you requested cancellation.

If the gym continues charging you after cancellation

Contact your bank or credit card company and report the charge as unauthorized. Explain that you canceled your membership on a specific date and have documentation of the cancellation request. Provide the confirmation number from your phone call, the signed cancellation form, or the certified mail receipt. Your bank can dispute the charge and may reverse it while they investigate.

You can also contact Anytime Fitness corporate customer service to escalate the issue. Call 1-855-679-7627 again and explain that you canceled but continue to be charged. Ask them to investigate the charge and confirm in writing that your cancellation was processed. Keep records of every call, including the date, time, and name of the representative you spoke with.

Frequently Asked Questions

Do I have to pay a cancellation fee?

Anytime Fitness does not charge a cancellation fee if you are month-to-month. If you signed a contract for a discounted rate, you may owe an early termination fee. Check your membership agreement or ask the gym staff what your contract terms are before you cancel.

Can I freeze my membership instead of canceling?

Yes. Anytime Fitness offers membership freezes that pause your account for a set period without canceling it. This costs less than canceling and restarting. Ask about freeze options when you contact the gym, as the length and cost of a freeze vary by location.

What if I don't have my membership number?

Provide the phone number or email address on file with your account. The gym staff or phone representative can look up your membership using this information. Bring a photo ID to confirm your identity if you cancel in person.

How long does it take for the cancellation to show up in my bank account?

Once the gym stops sending charges, it takes one to three business days for the charge to disappear from your pending transactions and five to seven business days for it to fully clear from your account. The timing depends on your bank's processing speed, not the gym's.

Can I cancel if I'm on a promotional rate?

Yes, but check your membership agreement first. Some promotional rates come with contract terms that require you to pay a fee to cancel early. If your rate was promotional but month-to-month, you can cancel without penalty.