How to cancel BeenVerified

BeenVerified does not have a self-service cancellation button in your account settings. To cancel, you must contact their customer support team directly by email or phone, provide your account information, and request deletion. They will process the cancellation and stop charging your payment method, though the timeline for full data removal varies.

The process is straightforward but requires you to initiate contact rather than flip a switch online. Most cancellations are confirmed within one business day, and charges stop when ready once the request is received.

Key Takeaways

  • BeenVerified cancellations must be requested through customer support, not through your account dashboard.
  • Contact them by email at support@beenverified.com or by phone at 1-888-579-5735 to start the cancellation process.
  • Have your account email address and any subscription details ready when you contact them.
  • Billing stops once your cancellation request is received, even if processing takes a few days.
  • If you were charged after requesting cancellation, document the date of your request and follow up with a dispute through your payment method.

Step-by-step cancellation process

Start by gathering your account information. You will need the email address associated with your BeenVerified account and, if you have it, your subscription type or the last four digits of your payment method. This speeds up verification when you contact support.

Contact BeenVerified customer support using one of these methods: email support@beenverified.com with a clear subject line like "Account Cancellation Request," or call 1-888-579-5735 during business hours. In your message or during the call, state that you want to cancel your account and request confirmation of the cancellation date.

The support team will verify your identity, confirm the cancellation, and provide you with a confirmation number or email. Keep this confirmation—it serves as proof of your cancellation request if billing issues arise later. Ask them to confirm the exact date your subscription ends and when charges will stop.

What happens to charges after you cancel

Billing stops once your cancellation request is processed, not on a future date. If you cancel mid-cycle, you typically lose access to the service when ready, though some companies honor the remainder of a monthly period. BeenVerified's policy on this depends on your subscription type and when in the cycle you cancel—ask the support team for specifics when you request cancellation.

If you are charged after your cancellation request, document the date you requested cancellation and the date of the unwanted charge. Contact your bank or credit card company to dispute the charge as unauthorized. Provide them with your cancellation confirmation number and the support contact information. Most payment processors will reverse charges made after a documented cancellation request.

If you cannot reach customer support

If email goes unanswered for more than three business days or the phone line is unavailable, your next step is to contact your payment provider directly. Call your bank or credit card company and tell them you have requested cancellation of a recurring subscription but cannot confirm it was processed. Ask them to block future charges from BeenVerified.

Your bank can place a stop on the merchant, which prevents BeenVerified from charging you going forward. This is not the same as a refund for past charges, but it stops new ones while you work on confirming the cancellation. Once the block is in place, follow up with BeenVerified support again in writing (email) so there is a record of your second attempt.

Requesting refunds for charges after cancellation

If BeenVerified charged you after you cancelled, you have two paths: dispute the charge through your payment method, or request a refund directly from BeenVerified. Start with your bank or credit card company, since they can reverse the charge without requiring BeenVerified's cooperation. Provide your cancellation confirmation number and the date you requested cancellation.

If you want to request a refund from BeenVerified directly, email support@beenverified.com with your cancellation confirmation number, the charge date, and the amount. Be specific about which charge you are disputing. Keep copies of all emails and confirmation numbers. If they deny the refund, you can still dispute it through your payment provider.

Checking that your account is actually closed

After cancellation is confirmed, try logging into your BeenVerified account a few days later. If the login fails or you see a message that the account is inactive, the cancellation went through. If you can still log in and access reports, contact support again with your confirmation number and ask them to verify the cancellation status.

Some users report being able to log in to a cancelled account but unable to run new searches or access new reports. This is normal—the account exists in their system but is no longer active. What matters is that you cannot be charged and cannot access the service.

Frequently Asked Questions

Can I cancel BeenVerified through the website or app?

No. There is no cancellation option in account settings on the website or mobile app. You must contact customer support by email or phone to cancel. This is a common frustration, but it is the only way to end your subscription.

Will I get a refund if I cancel mid-month?

BeenVerified does not typically refund unused portions of a monthly subscription. Once you cancel, your access stops but you do not receive a credit for the remainder of the month. Ask the support team about their specific refund policy when you cancel, as it may vary by subscription type.

How long does it take for BeenVerified to stop charging me?

Billing stops once your cancellation request is received and processed, usually within one business day. If you are charged again after that, contact your bank to dispute it and follow up with BeenVerified support with your cancellation confirmation number.

What if I forgot the email address for my BeenVerified account?

Call customer support at 1-888-579-5735 and explain that you want to cancel but do not remember the email. They can look up your account using your name and payment method or phone number. Have a valid form of ID ready in case they ask for verification.

Can I reactivate my account after cancelling?

Yes. If you cancel and later want to use BeenVerified again, you can sign up as a new customer. Your old account data is separate from a new subscription, so you will start fresh with a new account and a new billing cycle.