Canceling Chegg requires you to go through their account settings, not customer service
Chegg does not cancel accounts over the phone or email. You must log into your account, navigate to your settings, and initiate the cancellation yourself. The process takes about five minutes. Once you submit the cancellation request, Chegg stops charging you when ready, though your account remains visible to you for 30 days before deletion.
If you have an active subscription—textbook rental, Chegg Study, Chegg Study Pack, or any combination—canceling your account will terminate all of them at once. If you only want to pause a subscription or cancel one service while keeping others, you can do that separately without closing the account. Know which outcome you want before you log in.
Refunds depend on when you cancel relative to your billing cycle. Chegg does not prorate charges—if you are billed on the 15th and cancel on the 20th, you do not receive a partial refund for those five days. You can request a refund within 30 days of cancellation if you believe you have a legitimate reason, but Chegg's refund policy is restrictive and rarely grants money back for subscription services already used.
Key Takeaways
- Log into your Chegg account at chegg.com, go to Account Settings, and select Cancel Account—there is no phone or chat option for account closure.
- Canceling your account stops all charges when ready and terminates every active subscription you hold with Chegg.
- Your account data remains visible to you for 30 days after cancellation, then is permanently deleted.
- Chegg does not refund unused portions of your billing cycle, and refund requests after cancellation are rarely approved.
- If you only want to pause or cancel one service (like textbook rental) while keeping Chegg Study, cancel that service separately instead of closing your account.
Step-by-step cancellation process
Go to chegg.com and sign in with your email and password. If you use a third-party login (Google, Apple, or Facebook), use that same method to sign in.
Once logged in, look for your profile icon or initials in the top right corner of the page. Click it and select Account Settings from the dropdown menu. On the Account Settings page, scroll down until you see a section labeled Account or Subscription Management. Click on it.
You will see a button or link that says Cancel Account or Close Account. Click it. Chegg will ask you to confirm your decision and may show you a survey asking why you are leaving. You do not have to answer the survey—you can skip it and proceed to final confirmation. Click the final confirmation button. You will receive an email confirming that your account cancellation is in progress.
What happens to your data and access after cancellation
Your account becomes inactive when ready after you confirm cancellation. You cannot log in to rent textbooks, access Chegg Study materials, or use any Chegg service. If you had an active textbook rental, that rental ends and you should return the book according to the prepaid shipping label Chegg provides.
Your account information—email, payment method, order history, and any notes you made in Chegg Study—remains stored on Chegg's servers for 30 days. During this window, you can contact Chegg support and request that they reactivate your account if you change your mind. After 30 days, your data is permanently deleted and cannot be recovered.
If you had a Chegg gift card balance or store credit, canceling your account does not automatically refund that balance. Contact Chegg support with your account email and ask them to process a refund of any remaining credit before the 30-day window closes.
Canceling individual services instead of your whole account
If you use multiple Chegg services—for example, both textbook rental and Chegg Study—and want to keep one while canceling another, you can cancel services individually without closing your account.
In Account Settings, look for a section called Subscriptions or Active Services. Each subscription will have its own Cancel or End Subscription button next to it. Click the button for the service you want to stop. Confirm the cancellation. That service stops when ready, but your account and other subscriptions remain active.
This approach is useful if you are canceling a textbook rental because the semester ended but plan to use Chegg Study again next term. It also lets you avoid the 30-day deletion window—your account stays open indefinitely until you decide to close it entirely.
Refund policy and what to do if you think you deserve money back
Chegg's refund policy states that subscription services are non-refundable once you have accessed them. If you rented a textbook and opened it, or accessed even one Chegg Study video or flashcard, that portion of your payment is not refundable. Textbook rentals are treated as used goods the moment they ship to you.
The only exception is if you cancel within a very short window—usually 14 days from the date of purchase and before the textbook arrives at your address. If you meet both conditions, you can request a refund through the Refund Request form in your Account Settings. Chegg will review your request and respond within 5 to 10 business days.
If you believe you have a legitimate reason for a refund after cancellation (for example, a textbook arrived damaged, or you were charged twice), contact Chegg support directly at support.chegg.com. Provide your order number, the reason for the refund, and any supporting evidence. Chegg support can process refunds outside the standard policy, but approval is not may provide and depends on the specific circumstances.
Dealing with recurring charges after you thought you canceled
If you see a Chegg charge on your bank or credit card statement after you canceled your account, the charge likely occurred because your cancellation did not process correctly, or you canceled a service but not your account.
Log back into your Chegg account (if it is still accessible within the 30-day window) and check your Subscriptions section. If any subscriptions are still listed as Active, cancel them again. If your account is already deleted or you cannot log in, contact your bank or credit card company and dispute the charge as unauthorized. Provide them with the date you canceled and the confirmation email Chegg sent you.
You can also contact Chegg support directly and provide your account email and the date of the unwanted charge. Ask them to confirm that your account was canceled and to reverse the charge. Keep records of all communication with both Chegg and your bank.
Frequently Asked Questions
Can I cancel my Chegg account by calling customer service?
No. Chegg requires you to cancel through your online account settings. Customer service representatives cannot cancel accounts for you, even if you provide them with your account details. You must log in and initiate the cancellation yourself.
Will I get a refund if I cancel mid-billing cycle?
No. Chegg charges in full for each billing cycle and does not prorate refunds for partial months. If you are billed on the 1st and cancel on the 15th, you do not receive a refund for the remaining 15 days. You can request a refund within 30 days of cancellation, but approval is rare for subscription services you have already used.
What happens to my textbook rental if I cancel my account?
Your rental ends when ready. Chegg will email you a prepaid shipping label. You must return the textbook within the timeframe specified in the label (usually 10 to 15 days). If you do not return it, Chegg charges you the full purchase price of the book to your original payment method.
Can I reactivate my account after canceling it?
Yes, but only within 30 days of cancellation. Log into your account during that window and look for a Reactivate Account option, or contact Chegg support and ask them to restore your account. After 30 days, your account data is permanently deleted and cannot be recovered.
How do I cancel just my textbook rental but keep Chegg Study?
In Account Settings, go to Subscriptions and find your textbook rental. Click Cancel or End Subscription next to it. Confirm the cancellation. Your textbook rental stops, but your Chegg Study subscription and account remain active. You will continue to be charged for Chegg Study on your regular billing date.