How to close your Albert account
To close your Albert account, you log into the app, go to Settings, select Account, and choose Close Account. Albert will ask you to confirm the closure and may ask why you're leaving. Once you confirm, the account closes when ready. Any remaining balance in your Albert Cash account transfers back to your linked bank account within one to three business days.
The process takes about five minutes. You don't need to call customer support or submit paperwork. Albert doesn't charge a fee to close the account, and there's no waiting period or notice requirement.
Key Takeaways
- Close your Albert account directly in the app through Settings > Account > Close Account, with no phone call or paperwork required.
- Any money in your Albert Cash balance returns to your linked bank account within one to three business days after closure.
- Albert does not charge a fee to close your account, and the closure takes effect when ready once you confirm.
- If you have active Albert Cash advances or loans, you must repay them before closing the account.
- After closure, you lose access to Albert's budgeting tools, savings features, and any pending transactions tied to the account.
What happens to your money when you close
Albert holds two types of money: your Albert Cash balance (money you've deposited or earned through the app's savings features) and any pending transactions. When you close the account, Albert returns your Cash balance to the bank account you linked during setup. This transfer is not when ready—it typically takes one to three business days, depending on your bank's processing speed.
If you have pending deposits or transfers in progress, those complete before the account closes. If you initiated a transfer out of Albert but it hasn't landed in your bank account yet, that transfer continues to process even after closure. Check your linked bank account a few days after closing to confirm the money arrived.
If you have Albert Cash advances or loans
Albert offers short-term cash advances and installment loans through its app. If you have an active advance or loan balance, you cannot close your account until you repay it in full. Albert will show you the outstanding balance in the app and block the Close Account option until the debt is settled.
To repay, make a payment through the app using your linked bank account or a debit card. Once the balance reaches zero, the Close Account option becomes available. If you're having trouble repaying, contact Albert's support team through the app before attempting closure—they may discuss payment plans or other options.
Canceling recurring transfers and subscriptions
If you set up recurring transfers into Albert (such as automatic weekly deposits from your paycheck), those stop when ready when you close the account. Albert does not process any transfers after closure, so you won't accidentally send money to a closed account.
If you subscribed to Albert Premium (the paid subscription tier that unlocks additional savings tools and higher advance amounts), that subscription cancels when you close the account. You won't be charged again after closure. If you paid for a month of Premium and close before that month ends, Albert does not refund the unused portion.
What you lose access to after closing
Once your account closes, you can no longer use Albert's budgeting dashboard, savings goals, or spending insights. Any data Albert collected about your spending habits remains in Albert's systems but you cannot view it through the app. If you reinstall Albert later and create a new account, it will be treated as a fresh account with no connection to your previous one.
You also lose access to Albert's customer support through the app. If you need to dispute a transaction or follow up on a transfer after closure, you'll need to contact Albert through its website or by email rather than through in-app chat.
Reopening an Albert account later
If you close your account and change your mind, you can create a new Albert account at any time using the same email address or a different one. The new account starts fresh—Albert does not restore your previous account or its history. You'll go through the full signup process again, including linking a bank account and verifying your identity.
There's no penalty for closing and reopening, and Albert doesn't flag accounts that have been closed before. However, if you had an outstanding advance or loan balance when you closed, that debt may still appear on your credit report or in collections, depending on how long ago the closure occurred and whether you repaid it.
Frequently Asked Questions
Does Albert charge a fee to close my account?
No. Albert does not charge any fee to close your account. The closure is free and takes effect when ready once you confirm in the app.
How long does it take for my money to come back after I close?
Your Albert Cash balance returns to your linked bank account within one to three business days. The exact timing depends on your bank's processing speed. Weekends and holidays may delay the transfer.
Can I close my account if I have a pending advance?
No. You must repay any active advance or loan balance before closing. Albert blocks the Close Account option until the debt is zero. Contact Albert's support team if you need help with repayment.
Will closing my Albert account hurt my credit?
Closing the account itself does not affect your credit score. However, if you had an outstanding loan or advance balance that you did not repay, that debt may appear on your credit report and harm your score.
Can I get my transaction history after I close?
You cannot access your transaction history through the app after closure. If you need records for tax or personal reasons, take screenshots or export your data before closing. Albert may provide transaction history through email if you contact support after closure.