Best Buy lets you delete your account through your online profile, but the process is permanent and you lose access to order history, saved items, and any rewards balance
To delete your Best Buy account, sign into your profile on bestbuy.com, go to Account Settings, and select the option to close or delete your account. Best Buy will ask you to confirm the deletion. Once you confirm, the account is gone — you cannot undo this action. Any My Best Buy rewards points you have will be lost, and you will no longer be able to view past orders or access saved items and payment methods.
The deletion is when ready, though Best Buy may keep some information for legal and tax reasons (like purchase records for warranty claims). You can create a new account with the same email address after deletion, but it will be a separate account with no connection to your old order history.
Key Takeaways
- Account deletion through Best Buy's website is permanent and cannot be reversed once confirmed.
- Any My Best Buy rewards points in your account will be forfeited when you delete.
- You lose access to your order history, saved items, and stored payment methods when ready after deletion.
- You can create a new Best Buy account with the same email address after deletion, but it will have no connection to your previous account.
- Best Buy retains some information after deletion for legal, tax, and warranty purposes.
What happens to your rewards points and saved information
When you delete your Best Buy account, any My Best Buy rewards points you have accumulated are lost. Best Buy does not transfer points to another account or offer cash value for unused points at deletion. If you have points you want to use, spend them before you delete — you can explore them to a purchase in your cart or use them in-store if you have a physical My Best Buy card.
Saved payment methods, addresses, and phone numbers are also deleted. If you have items in your cart or on a wishlist, those are gone too. Best Buy will not send you a copy of your order history before deletion, so if you need records of past purchases for returns, warranties, or tax purposes, take screenshots or print your order history before you proceed.
Steps to delete your account on bestbuy.com
Sign into your Best Buy account at bestbuy.com using your email and password. Once you are logged in, click on your account icon or profile menu, usually in the top right corner of the page. Select "Account" or "Account Settings" from the dropdown menu.
Look for an option labeled "Close Account," "Delete Account," or "Account Closure" — the exact wording varies. Click that option. Best Buy will show you a confirmation page that lists what you are about to lose: rewards points, order history, saved items, and payment methods. Read through this carefully. Click the button to confirm deletion. Best Buy may ask you to enter your password again to verify it is really you. Once you confirm a second time, your account is deleted.
Deleting your account does not remove you from marketing emails automatically
Best Buy may continue to send you marketing emails after you delete your account, because the email address itself is still in their marketing database. To stop these emails, you will need to unsubscribe separately. Look for an "Unsubscribe" link at the bottom of any Best Buy email you receive and click it, or visit Best Buy's email preference page and remove your address from their mailing list.
If you delete your account and then create a new one with the same email address, you may be re-added to marketing emails depending on how you set up the new account. During new account creation, Best Buy typically asks whether you want to receive promotional emails — uncheck that box if you do not want them.
What to do if you cannot find the delete option
If you cannot locate the account deletion option on bestbuy.com, the feature may not be visible in your browser or your account may have a restriction. Try logging out completely, clearing your browser cache, and logging back in. If you are using a mobile app, try accessing your account through the website instead — the website version usually has more account management options.
If the delete option still does not appear, contact Best Buy customer service by phone, chat, or in-store. You can reach them through the "Contact Us" page on bestbuy.com. Explain that you want to delete your account and ask them to process it for you. They may ask security questions to verify your identity before they proceed. This route takes longer than self-service deletion, but it works if the online option is not available to you.
Alternatives to deletion if you want to keep your account but limit access
If you are concerned about account security but do not want to lose your order history and rewards, consider changing your password instead of deleting. A strong, unique password protects your account from unauthorized access. You can also update your recovery email and phone number so only you can reset your password if you forget it.
If you want to stop receiving emails or recommendations, you can adjust your notification and privacy settings without deleting the account. Go to Account Settings and look for "Email Preferences" or "Privacy Settings." You can turn off marketing emails, personalized recommendations, and data sharing while keeping your account active. This preserves your order history and rewards points while giving you more control over what Best Buy sends you.
Frequently Asked Questions
Can I recover my account after I delete it?
No. Account deletion is permanent and cannot be undone. Best Buy will not restore a deleted account. If you change your mind, you can create a new account with the same email address, but it will be a separate account with no connection to your previous order history, rewards, or saved items.
Will deleting my account remove me from Best Buy's mailing list?
Not automatically. You need to unsubscribe from marketing emails separately. Click the unsubscribe link in any Best Buy email, or visit their email preference center. If you create a new account later with the same email, you may be re-added to the mailing list unless you uncheck the promotional email box during signup.
What happens to my My Best Buy rewards points when I delete?
Your rewards points are forfeited and cannot be recovered. Best Buy does not convert unused points to cash or transfer them to another account. If you have points you want to use, spend them on a purchase before you delete your account.
Can I delete my account in a Best Buy store instead of online?
You can ask a Best Buy employee to help you delete your account, but the actual deletion still happens through the online system. Visit a store, explain that you want to delete your account, and an associate can walk you through the process or contact customer service on your behalf to process the deletion.
If I delete my account, can I use the same email to create a new one?
Yes. After deletion, you can sign up for a new Best Buy account using the same email address. The new account will be completely separate with no access to your previous order history, rewards, or saved information.