You can delete your DoorDash account through the app or website, but the process is permanent and you'll lose access to your order history and saved payment methods
DoorDash does not offer a temporary deactivation option the way some apps do. When you delete your account, it is gone — you cannot reactivate it later. If you want to stop using DoorDash but might return someday, you have other choices: you can straightforward stop opening the app, remove your saved payment methods, or uninstall it from your phone. But if you have decided you will not use the service again and want your account removed from their system, deletion is permanent and irreversible.
The deletion process itself takes only a few minutes. DoorDash will ask you to confirm your choice at least once, and they may ask why you are leaving. After you confirm, your account and all associated data are scheduled for removal. Some data may remain in their backup systems for a period of time for legal or security reasons, but your active account will no longer exist.
Key Takeaways
- Deleting your DoorDash account is permanent — you cannot undo it or reactivate the same account later.
- You can delete through the app by going to Account > Settings > Delete Account, or through the website under Account Settings.
- DoorDash will ask you to confirm deletion and may request feedback about why you are leaving.
- If you think you might use DoorDash again, consider removing your payment methods instead of deleting the account entirely.
- After deletion, any outstanding credits, rewards, or promotional balances are forfeited and cannot be recovered.
How to delete your account through the DoorDash app
Open the DoorDash app and tap the account icon in the bottom right corner. From there, select Settings. Scroll down until you see the option labeled Delete Account — it is usually near the bottom of the settings menu, sometimes under a section called "More" or "Account Management." Tap it.
DoorDash will show you a warning that explains deletion is permanent. Read through it, because this is your final note to change your mind. If you are certain, tap the button to confirm deletion. The app may ask you to select a reason for leaving (poor service, no longer needed, privacy concerns, etc.), but this is optional feedback — your choice here does not affect whether your account is deleted.
After you confirm, you will see a message saying your account has been scheduled for deletion. The process is complete on your end. Your account will be removed from DoorDash's active systems, though it may take a few days for the deletion to fully process in their backend.
How to delete your account through the DoorDash website
Go to www.doordash.com and sign in to your account. Click on your profile icon or account menu, usually in the top right corner of the page. Select Account Settings or My Account.
Look for a section labeled Delete Account, Deactivate Account, or Account Preferences. The exact wording varies depending on when DoorDash last updated their website. Click on it. You will see the same permanent deletion warning you would see in the app. Confirm that you want to delete, select a reason if prompted, and submit.
Once you confirm, your account deletion request is submitted. You should receive a confirmation email at the address associated with your account. Keep that email for your records, in case you ever need to prove you requested deletion.
What happens to your data, credits, and payment methods
Any unused DoorDash credits, promotional codes, or rewards points are forfeited when you delete your account. DoorDash does not refund these or transfer them to a new account if you create one later. If you have a balance you have not spent, use it before you delete.
Your saved payment methods (credit cards, debit cards, linked bank accounts) are removed from DoorDash's servers. However, the card networks themselves still have a record that you used those cards — deleting your DoorDash account does not erase your payment history from your bank or credit card company.
Your order history, delivery addresses, and saved restaurants are deleted. If you ever need a record of past orders for tax purposes, expense tracking, or a dispute with a restaurant or driver, take screenshots or export that information before you delete. Once the account is gone, you cannot retrieve it.
If you want to stop using DoorDash without deleting
If you are unsure whether you will use DoorDash again, or if you want to pause your account temporarily, deletion is not your only option. You can remove all saved payment methods from your account, which makes it impossible to place an order without re-entering card details each time. This creates friction that discourages casual use without erasing your account.
You can also straightforward uninstall the app or stop visiting the website. Your account will remain in DoorDash's system, but inactive. If you change your mind months or years later, you can sign back in with your original email and password, and your account will still be there with your order history intact.
Another option is to contact DoorDash support and ask about a temporary account pause or suspension. Not all companies offer this, but it is worth asking if you want a formal way to step back without permanent deletion.
What to do if you cannot find the delete option
If you are looking through Settings and cannot locate a Delete Account button, the option may be hidden under a different name. Search for "Account Preferences," "Privacy Settings," or "Account Management." Some older versions of the app placed it under "Help" or "Support."
If you still cannot find it, contact DoorDash support through the app or website. Go to Help, then select Account or Account Settings, and describe what you are trying to do. A support agent can walk you through the exact steps for your version of the app or browser, or they can process the deletion request for you directly.
DoorDash support can be reached through the in-app chat feature, by email, or through their website contact form. Response times vary, but most requests are handled within 24 to 48 hours.
After your account is deleted
Once deletion is complete, you will no longer receive notifications from DoorDash. You will not be able to sign in with your old email address and password — if you try, you will get an error message saying the account does not exist.
If you decide later that you want to use DoorDash again, you can create a new account using the same email address. This new account will be treated as a fresh account with no order history, no credits, and no saved information from your old account. You will start from zero.
If you created a DoorDash account using a third-party login (Google, Apple ID, or Facebook), deleting your DoorDash account does not affect those other accounts. You can still use Google, Apple, or Facebook normally — only your DoorDash account is removed.
Frequently Asked Questions
Can I get my DoorDash credits back after I delete my account?
No. Any unused credits, promotional codes, or rewards are forfeited when you delete. DoorDash does not refund them or transfer them to a new account. If you have a balance, spend it before you delete.
Will deleting my DoorDash account affect my credit score or payment history?
No. Deleting your DoorDash account does not affect your credit score or your relationship with your bank or credit card company. Your payment history with those institutions remains unchanged. DoorDash does not report account deletions to credit bureaus.
How long does it take for my account to be completely deleted?
The deletion request is processed when ready, and you will no longer be able to sign in. However, DoorDash may retain some data in backup systems for a period of time for legal, tax, or security reasons. Your active account is removed right away, but complete data removal from all systems can take days or weeks.
Can I delete my account if I have an active order or pending refund?
You can request deletion at any time, but it is better to wait until any active orders are completed and any refunds are processed. If you delete while an order is in progress, you may lose the ability to track it or dispute issues with that order. Resolve outstanding orders first.
What if I created my DoorDash account with a fake email address?
You can still delete it. Sign in with that email address and password, go to Account Settings, and follow the deletion steps. You do not need to verify the email address to delete the account — you only need to be able to sign in.