How to delete your HER account
You can delete your HER account permanently through the app settings, and the process takes a few minutes. HER will remove your profile, messages, and photos from their servers within 30 days. If you want to keep your account but hide it temporarily instead, HER also offers a deactivation option that lets you return later without losing your data.
The difference matters: deletion is permanent and cannot be undone, while deactivation is reversible. Choose deletion only if you are certain you will not want to use HER again.
Key Takeaways
- Deleting your account removes your profile, messages, and photos permanently after 30 days, and you cannot undo this action.
- Deactivating your account hides your profile temporarily while keeping your data intact, and you can reactivate it by logging back in.
- You delete or deactivate your account through the app settings under "Account" or "Profile Settings," not through the website.
- After deletion, other users cannot see your profile or message history, but HER may retain some data for legal or safety reasons.
Steps to permanently delete your HER account
Open the HER app and tap the profile icon in the bottom right corner. Scroll down to find "Account" or "Settings" (the exact label depends on your app version). Tap it, then look for "Delete Account" or "Close Account."
HER will ask you to confirm your choice and may ask why you are leaving. You do not have to answer the survey question, but HER uses these responses to improve the app. After you confirm, your account is marked for deletion. Your profile disappears when ready, but HER keeps your data for 30 days in case you change your mind and contact their support team to restore it. After 30 days, the deletion is final.
What happens to your messages and photos after deletion
Your messages and photos are removed from HER's servers within the 30-day window. Other users will no longer see your profile or be able to view conversations with you. However, if someone took a screenshot of your messages or photos before you deleted your account, those screenshots exist on their device and HER cannot remove them.
HER may retain some account information (like your email address or phone number) for legal reasons, fraud prevention, or to honor user safety reports. This retained data is not visible to other users and is separate from your profile and message history.
Deactivating instead of deleting
If you are unsure about permanent deletion, deactivate your account instead. Deactivation hides your profile from other users and pauses notifications, but keeps all your data intact. To deactivate, go to Account settings and select "Deactivate Account" (if this option appears in your version of the app).
When your account is deactivated, other users cannot find you or see your profile. You can reactivate by logging back in with your original email and password. Your messages, photos, and matches will be exactly as you left them. There is no time limit on deactivation — you can leave your account deactivated for as long as you want.
If you cannot find the delete option in your app
The location of account deletion settings varies slightly between the iOS app, Android app, and older versions. If you do not see "Delete Account" in your settings, try scrolling to the very bottom of the Account or Settings menu — it is often placed below other options like "Privacy" or "Notifications."
If the option still does not appear, contact HER support through the app. Tap the question mark or help icon (usually in the top corner), select "Contact Us," and explain that you want to delete your account. HER support can process the deletion for you and confirm when it is complete.
What to do before you delete
Before you delete, consider saving any information you want to keep. Take screenshots of important conversations or contact information for people you want to stay in touch with, since you will lose access to HER's message history. If you have matches you want to reconnect with, exchange phone numbers or social media handles first.
If you are deleting because of a safety concern — unwanted contact, harassment, or a user who made you uncomfortable — report that user to HER before you delete. Tap their profile, select "Report," and describe what happened. HER uses these reports to remove users who violate community guidelines, which protects other people on the platform.
Reactivating after deactivation
If you deactivated your account and want to return, straightforward log in to the HER app with your original email address and password. Your account will reactivate when ready, and your profile, messages, and matches will be restored exactly as they were.
You do not need to create a new account or re-upload photos. If you cannot remember your password, use the "Forgot Password" option on the login screen to reset it through your email.
Frequently Asked Questions
Can I undo a deletion after I confirm it?
You have 30 days to contact HER support and ask them to restore your account before the deletion becomes permanent. After 30 days, the deletion cannot be undone. If you are not sure, deactivate instead of delete.
Will my matches be notified when I delete my account?
No, HER does not send notifications to your matches when you delete. Your profile will straightforward disappear from their view, and they will not be able to message you or see your information.
What if I deleted my account but want to rejoin HER later?
You can create a new account with the same email address after the 30-day deletion period ends. You will start fresh with a new profile and no previous matches or messages, since your old data will be permanently removed.
Does deactivation hide me from everyone or just new matches?
Deactivation hides your profile completely — existing matches and new users will not be able to find you or see your profile. You will not receive messages or notifications while deactivated.
What if I have a problem with my account and need to delete it for safety reasons?
Report the specific issue to HER support before you delete. Describe what happened, and support can investigate and take action against other users if needed. This helps protect the community even after you leave.