Deleting your Janitor AI account removes all your data from their servers
Janitor AI does not have a built-in account deletion button in your settings menu. To delete your account, you need to contact their support team directly by email. The process takes a few days, and they will ask you to confirm your identity before removing your account and associated data.
This is different from logging out or deactivating. Deletion is permanent — your username, chat history, character data, and profile information are all removed from Janitor AI's systems. You cannot recover a deleted account.
Key Takeaways
- Janitor AI requires you to email their support team to delete your account; there is no self-service deletion option in the app or website.
- You must send your request from the email address associated with your account so they can verify your identity.
- Deletion typically takes three to five business days after you send the request.
- Once deleted, your account cannot be recovered, and all your chat history and custom characters are permanently removed.
How to request account deletion by email
Send an email to support@janitorai.com with the subject line "Account Deletion Request" or similar. Use the email address you registered with. In the body of the email, state clearly that you want to delete your account and include your username.
Keep the message straightforward. You do not need to explain why you want to delete the account. A straightforward example: "I request permanent deletion of my Janitor AI account. My username is [your username]. Please confirm when this has been completed."
Send the email and wait for a response. Janitor AI's support team will reply within a few business days to confirm they received your request and may ask follow-up questions to verify you own the account.
What happens during the verification step
When support responds, they may ask you to confirm details about your account — such as when you created it, what characters you created, or other information only the account owner would know. This is a security measure to prevent someone else from deleting your account without permission.
Answer their questions from the same email address you used to send the deletion request. Once they confirm your identity, they will proceed with deletion. This back-and-forth usually adds one to two days to the total time.
The difference between deactivation and deletion
If you are not sure whether you want to delete permanently, you have another option: some platforms allow you to deactivate an account instead. Deactivation hides your profile and chat history temporarily, and you can reactivate later if you change your mind.
Janitor AI does not clearly advertise a deactivation feature separate from deletion. If you want to pause your account rather than remove it entirely, ask the support team whether they offer temporary deactivation. If they do not, deletion is your only option for removing your account from active use.
What data gets removed when you delete
Deletion removes your username, email address, password, all chat conversations, custom characters you created, and any profile information you entered. Janitor AI will no longer have a record of your account existing.
However, deletion does not remove data that third parties already have. If you shared conversations or character links with other users, those people still have copies. If you posted screenshots or shared content elsewhere online, deletion from Janitor AI does not remove it from those places.
What to do if support does not respond
If you do not hear back from support within five business days, send a follow-up email to the same address. Include your original request and the date you sent it. If the support email address is not working or you still do not get a response after two follow-ups, check Janitor AI's website or social media accounts for alternative contact methods.
Some platforms list a contact form on their website or provide a support ticket system. If email is not working, try those channels instead. Document the dates you sent each message in case you need to reference them later.
Frequently Asked Questions
Can I delete my account from the app or website settings?
No. Janitor AI does not have a delete button in account settings. You must contact support by email. This is intentional — it prevents accidental deletion and confirms the person requesting deletion actually owns the account.
What if I forgot the email address I used to register?
Send your deletion request from whatever email address you have access to, and include your username in the message. Explain that you no longer have access to the original email. Support can look up your account by username and verify your identity through other means, such as account creation date or character names.
How long does deletion actually take?
The process usually takes three to five business days from the moment support confirms your identity. If they need to verify who you are first, add one to two days. Total time is typically one to two weeks from your initial email.
Can I get my chat history back after deletion?
No. Once your account is deleted, Janitor AI removes all associated data permanently. You cannot recover conversations, characters, or any other account information. If you want to keep records, read or screenshot your chats before requesting deletion.
Will deletion remove me from group chats or shared conversations?
Deletion removes your account, so you will no longer appear as a participant in any shared spaces. Other users will see that you have left, but the conversations themselves remain on their accounts. Your messages may still be visible to them depending on how Janitor AI handles message history after account removal.