Deleting your Luno account removes your access to the platform and your holdings

Luno is a cryptocurrency exchange and wallet platform. If you want to stop using it, you can close your account through the app or website. Once you delete your account, you lose access to any cryptocurrency stored there, so you must move your coins to another wallet or exchange first. The deletion process itself takes a few minutes, but preparing your account — moving your funds and confirming your identity — may take longer.

Luno does not automatically delete your data when you close the account. The company keeps records for regulatory reasons, but your login credentials stop working when ready.

Key Takeaways

  • You must move all cryptocurrency out of your Luno wallet before you can delete the account, because deletion is permanent.
  • The deletion request is submitted through your account settings, and you will need to confirm your identity one final time.
  • After you request deletion, Luno may take several days to process it, during which your account remains accessible.
  • If you only want to stop using Luno temporarily, you can log out or change your password instead of deleting the account.

Move your cryptocurrency before you delete

Luno will not let you delete an account that still holds coins. Before you start the deletion process, you need to transfer all your cryptocurrency to another wallet or exchange. This includes Bitcoin, Ethereum, or any other coins you hold on Luno.

To move your coins, open the Luno app or website, go to your wallet, and select the coin you want to send. Choose "Send" and enter the address of the wallet or exchange where you want the coins to go. You will need to pay a small network fee, which Luno deducts from the amount you send. Wait for the transfer to complete — this can take anywhere from a few minutes to several hours depending on the cryptocurrency and network traffic.

Once all your coins are gone and your Luno balance shows zero, you are ready to delete the account.

Request account deletion through your settings

Open the Luno app or go to luno.com and log in. On the app, tap the menu icon (three horizontal lines) at the bottom right, then select "Settings." On the website, click your profile icon in the top right corner and select "Settings." Look for an option called "Close Account," "Delete Account," or "Account Closure" — the exact wording varies slightly depending on your region and whether you are using the app or website.

Click or tap that option. Luno will ask you to confirm that you want to delete the account and may ask you to state a reason. You will also be asked to verify your identity — usually by entering your password or using two-factor authentication if you have it set up. Complete these steps and submit your deletion request.

What happens after you request deletion

Luno will send you a confirmation email to the address on file. Check your email (including spam folders) and open the message from Luno. The email will contain a link or instructions to confirm the deletion. You must complete this step — straightforward submitting the request in the app is not enough.

After you confirm via email, Luno processes the deletion. This can take several days. During this time, your account may still be accessible, or Luno may lock it when ready. Once the deletion is complete, you will not be able to log in, and you will lose access to any transaction history or account information stored on Luno's servers.

If you want to pause instead of delete

Deleting your account is permanent. If you think you might want to use Luno again in the future, consider these alternatives instead.

You can straightforward log out of the app and delete it from your phone. Your account will remain open but inactive. If you want to use Luno again, you can log back in with your email and password. You can also change your password to something you do not remember, which makes it harder to accidentally log in, though you can reset it if you change your mind.

Another option is to contact Luno support and ask about temporarily disabling your account. Some regions offer account suspension, which freezes your account for a set period without deleting it permanently.

Protecting yourself after deletion

Once your Luno account is deleted, you no longer need the app. Uninstall it from your phone or computer to free up space and reduce the chance of accidentally trying to log in.

If you set up two-factor authentication on your Luno account using an authenticator app like Google Authenticator or Authy, you can remove Luno from that app as well. This is optional but keeps your authenticator app clean.

Keep any records of your transactions with Luno for your own records, especially if you need them for taxes or accounting. Luno will not send you historical data after deletion, so read or screenshot anything you want to keep before you delete the account.

Frequently Asked Questions

Can I recover my account after I delete it?

No. Account deletion is permanent. Once Luno processes your deletion request and you lose login access, you cannot recover the account or any data associated with it. If you think you might use Luno again, log out instead of deleting.

What happens to my cryptocurrency if I delete the account without moving it?

Luno will not let you delete an account that still holds coins. The system will block the deletion request until your balance is zero. If you somehow delete an account with coins still in it, contact Luno support when ready — they may be able to help recover the funds, but this is not may provide.

How long does it take for Luno to delete my account?

The deletion request itself takes a few minutes to submit, but Luno may take several days to process it after you confirm via email. During this time, you may or may not be able to log in. Once processing is complete, your account is gone.

Do I need to delete my account to stop using Luno?

No. You can straightforward stop using the app and log out. Your account will remain open but inactive. Deletion is only necessary if you want to completely remove your account from Luno's system and do not plan to return.

Will Luno delete my personal information when I delete my account?

Luno keeps your personal information on file for regulatory and legal reasons, even after deletion. However, your login credentials stop working, so you cannot access your account. If you have questions about what data Luno retains, contact their support team.