Deleting a Minimax account removes your profile, chat history, and all associated data from their servers
Minimax does not offer a self-service delete button in your account settings. Instead, you must contact their support team directly and request permanent deletion. The process takes a few days to complete, and Minimax will ask you to confirm your identity before proceeding. Once deleted, your account cannot be recovered.
The deletion is permanent — Minimax does not keep backups of deleted accounts that users can restore. If you think you might want to use the service again later, consider deactivating instead, which temporarily hides your account without removing the data.
Key Takeaways
- Minimax requires you to contact support to delete your account; there is no delete option in settings.
- You will need to verify your identity, usually by confirming the email address or phone number linked to your account.
- Deletion takes several business days and is irreversible once complete.
- If you might return to the service later, deactivation temporarily suspends your account without erasing your data.
- Minimax will remove your chat history, profile information, and payment methods from their systems during deletion.
How to contact Minimax support for account deletion
Visit the Minimax support page and look for a contact form or email address. Most requests go through their web form, which asks you to describe your issue. In the message, state clearly that you want to permanently delete your account and provide the email address or username associated with it.
Minimax support typically responds within 24 to 48 hours on weekdays. They may ask follow-up questions about why you want to delete the account, but they cannot refuse the request. Respond to their email with any information they ask for, including confirmation of your identity.
What information Minimax will ask you to verify
Minimax will ask you to confirm the email address or phone number linked to your account. They may also ask for the last four digits of any payment method you used, or they may send a verification link to your registered email that you must click to confirm the deletion request.
This verification step protects your account from being deleted by someone else who gains access to your email. Keep your response clear and direct — provide exactly what they ask for, nothing more.
The timeline from request to complete deletion
After you submit your deletion request and verify your identity, Minimax typically processes the deletion within 3 to 7 business days. During this time, your account remains active but flagged for deletion. You can still log in if you change your mind, though you should contact support when ready to cancel the deletion request.
Once the deletion is complete, you will receive a confirmation email. At that point, your account no longer exists on Minimax's servers. You cannot log in, and the email address associated with that account becomes available for use on a new Minimax account if you decide to create one later.
Deactivation as an alternative to deletion
If you are not certain you want to delete permanently, Minimax may offer account deactivation. Deactivation hides your profile and stops your account from appearing in searches or recommendations, but Minimax keeps your data on file. Your chat history, preferences, and payment information remain stored.
Deactivation is reversible — you can reactivate your account by logging back in with your original credentials. This option is useful if you want to take a break from the service but might return. Check Minimax's account settings to see if deactivation is available before you contact support about deletion.
What happens to your data after deletion
Minimax removes your profile, chat history, messages, and all personal information from their active systems. Your email address, phone number, and payment details are deleted. However, Minimax may retain some data for legal or compliance reasons — for example, transaction records required by financial regulators or law enforcement requests.
Minimax's privacy policy describes how long they keep deleted data for these purposes. If you have concerns about specific information, ask support during the deletion process whether certain data will be retained and for how long.
Creating a new account after deletion
After your account is fully deleted, you can create a new Minimax account using the same email address. Minimax treats it as a fresh account with no connection to the deleted one. Your old chat history and preferences will not transfer to the new account.
If you want to preserve any information before deletion — such as important conversations or settings — save or export that data before you submit your deletion request. Minimax does not provide a read option for chat history, so take screenshots or notes of anything you need to keep.
Frequently Asked Questions
Can I delete my Minimax account if I have an active subscription?
Yes, you can request deletion even with an active subscription. Minimax will cancel any recurring charges as part of the deletion process. However, you may not receive a refund for prepaid time or credits, depending on their refund policy and your subscription terms. Check your subscription agreement before requesting deletion if you have paid in advance.
What if I forgot the email address or phone number linked to my account?
Contact Minimax support and explain that you cannot access the registered email or phone. They can verify your identity through other means, such as asking security questions or requesting information about your account activity. Be prepared to provide details about when you created the account or what you used it for.
Will deleting my account remove me from any group chats or shared spaces?
Yes. Once your account is deleted, you are removed from all conversations, groups, and shared spaces. Other users will see that you are no longer a participant, though the messages you sent may remain visible in the chat history depending on Minimax's data retention settings.
Can I cancel a deletion request after I submit it?
Yes, but only before the deletion is complete. Contact Minimax support when ready and ask them to cancel the deletion request. They can usually stop the process if you reach out within the first few days. Once deletion is finalized and you receive the confirmation email, the account cannot be recovered.
Does Minimax delete my account if I do not log in for a certain period?
No. Minimax does not automatically delete inactive accounts. Your account will remain on their servers indefinitely unless you request deletion. If you want the account removed, you must contact support and go through the deletion process yourself.