Shopee lets you delete your account permanently, but the process is one-way and takes time to complete
Deleting your Shopee account removes your profile, purchase history, and saved information from the platform. Once you start the deletion process, you cannot undo it — you will not be able to log back in or recover your account. Shopee requires you to wait a set number of days after requesting deletion before the account is actually removed, so the whole process takes longer than straightforward clicking a button.
The deletion request starts in your account settings on the Shopee app or website. You will need to provide a reason for leaving and confirm your identity. After you submit the request, Shopee holds your account in a pending deletion state for several days before permanently erasing it.
Key Takeaways
- Account deletion is permanent and cannot be reversed, so read any order receipts or information you need before you start.
- You must have no active orders, pending refunds, or outstanding seller obligations before Shopee will let you delete your account.
- The deletion request takes place in your account settings under a section labeled "Account" or "Settings," depending on whether you use the app or website.
- After you submit a deletion request, Shopee waits several days before actually removing your account, during which you can still cancel the request.
What you need before you start deleting
Before you request deletion, make sure you have settled all activity on your account. This means your orders must be complete (not pending delivery or awaiting confirmation), any refunds must be processed, and if you are a seller, you cannot have active listings or pending transactions.
read or screenshot any information you want to keep — your order history, receipts, seller ratings if you have sold items, or messages with buyers or sellers. Once your account is deleted, you will not be able to retrieve this information from Shopee.
If you have a Shopee wallet with a balance, you will need to spend or withdraw that money before deletion. Some accounts do not allow deletion if there is money sitting in the wallet, so check your balance first.
How to delete your account on the Shopee app
Open the Shopee app and tap the profile icon in the bottom right corner. This takes you to your account page. Look for a menu option labeled "Settings" or "Account Settings" — the exact wording varies by region and app version.
Scroll down in Settings until you find an option for "Account" or "Delete Account." Tap it. Shopee will show you a list of requirements — no active orders, no pending refunds, no seller obligations. If you meet all of them, you can proceed. If not, the button will be grayed out and you will see which requirement is blocking you.
Tap the button to request deletion. Shopee will ask you to choose a reason from a list (such as "I do not use this account" or "I found another platform"). Select the reason that applies to you. Then confirm your identity — this usually means entering your password or the code sent to your registered email or phone number.
After you confirm, Shopee shows you a final warning that deletion is permanent. Read it carefully, then tap to confirm. Your account enters a pending deletion state. You will receive a confirmation message with the date your account will be permanently deleted.
How to delete your account on the Shopee website
Log into your Shopee account on the website. Click your profile icon or avatar in the top right corner, then select "Account" or "Settings" from the dropdown menu.
On the settings page, look for a section labeled "Account Management" or straightforward "Account." Within that section, find the option to delete your account — it is often near the bottom of the page and may be labeled "Delete Account" or "Close Account."
Click the delete option. Shopee will display the same requirements as the app: no active orders, no pending refunds, and no seller obligations. If you meet them all, proceed. If not, you will see which requirement you need to resolve first.
Select your reason for leaving from the dropdown list, then enter your password or the verification code sent to your email or phone. Confirm that you understand deletion is permanent, then submit. Your account will enter pending deletion status, and you will see the date it will be fully removed.
What happens during the waiting period
After you submit a deletion request, Shopee does not when ready erase your account. Instead, it enters a holding period that typically lasts between 7 and 30 days, depending on your region and account history. During this time, your account is still technically active but flagged for deletion.
You can still log into your account during the waiting period if you change your mind. If you log in, you will see a message confirming that deletion is pending and offering you the option to cancel the request. Canceling restores your account to normal status when ready.
If you do not log in and do not cancel, Shopee will permanently delete your account when the waiting period ends. After that point, your account cannot be recovered, and you cannot create a new account using the same email address or phone number for a set period of time (this period varies by region).
If your account is blocked from deletion
The most common reason Shopee will not let you delete your account is an active order. This includes orders that are being shipped, awaiting delivery confirmation, or in a return or refund process. You must wait for the order to be fully completed and confirmed by both you and the seller before you can proceed with deletion.
If you are a seller with active listings, you must remove all listings before deletion is allowed. Go to your shop, find each listing, and delete it. This is different from pausing listings — you must actually remove them from the platform.
If you have a balance in your Shopee wallet or Shopee Pay account, you may need to spend it or withdraw it before deletion is permitted. Check your wallet balance in your account settings and use any remaining credit on a purchase, or look for a withdrawal option if your region supports it.
If none of these explore and you still cannot delete your account, contact Shopee's customer service through the app or website. Explain that you want to delete your account and that you have met all the requirements. They can investigate whether there is a technical issue or a hidden hold on your account.
After your account is deleted
Once the waiting period ends and your account is permanently deleted, you will no longer be able to log in. If you try to sign in with your email or phone number, you will receive an error message saying the account does not exist.
You will not be able to create a new Shopee account using the same email address or phone number when ready. Most regions enforce a waiting period — often 30 to 90 days — before you can register again with the same contact information. If you want to use Shopee again before that period ends, you will need to sign up with a different email address or phone number.
Your order history and seller ratings will no longer be visible on the Shopee platform. Other users will not be able to find your profile or see your past transactions. However, Shopee may retain some data for legal or tax purposes, depending on your region and local laws.
Frequently Asked Questions
Can I delete my account if I have a pending refund?
No. You must wait for the refund to be fully processed and confirmed before you can request deletion. Once the seller or Shopee has approved the refund and the money has returned to your wallet or original payment method, the refund is considered complete and you can proceed with deletion.
What if I want to delete my account but keep my seller shop?
You cannot do both. Deleting your Shopee account removes your entire profile, including any seller shop associated with it. If you want to keep selling on Shopee, you cannot delete your account. You can close your shop separately while keeping your buyer account active.
How long does it take for my account to be completely deleted?
The waiting period is typically 7 to 30 days depending on your region, but the exact timeframe varies. Shopee will show you the specific deletion date when you submit your request. After that date passes, the account is permanently removed and cannot be recovered.
Can I cancel my deletion request after I submit it?
Yes, but only during the waiting period. Log back into your account using your email or phone number and password. You should see a message about pending deletion with an option to cancel. Click it to restore your account to normal status. Once the waiting period ends and your account is deleted, cancellation is no longer possible.
Will deleting my account remove my payment information from Shopee?
Yes. When your account is deleted, Shopee removes your saved credit cards, bank accounts, and other payment methods from the platform. However, your payment information may still be stored by your bank or credit card company, and Shopee may retain records for billing purposes as required by law.