You can delete your Ulta Beauty account through your online profile settings, but the process is permanent and removes all saved information
Ulta Beauty does not offer a self-service deletion option in your account settings. Instead, you must contact Ulta's customer service team directly and request account deletion. Once deleted, your account cannot be recovered — your rewards points, saved payment methods, addresses, and order history will be removed from their system.
The deletion process typically takes several business days to complete. Ulta will send a confirmation email once your account has been fully removed. If you have an active Ultamate Rewards membership tied to your account, that membership will also be cancelled.
Key Takeaways
- Ulta Beauty requires you to contact customer service by phone or email to delete your account; there is no online deletion button.
- Account deletion is permanent and cannot be undone, so your rewards points, saved addresses, and order history will be lost.
- You can reach Ulta customer service at 1-866-983-8582 or through their website contact form to request deletion.
- Deletion typically takes several business days, and Ulta will email you confirmation once the account is gone.
- If you straightforward want to stop receiving marketing emails, you can unsubscribe without deleting your entire account.
Contact Ulta customer service to request deletion
Call Ulta Beauty's customer service line at 1-866-983-8582. Have your account email address and phone number ready. Tell the representative you want to delete your account permanently. They will verify your identity and process the deletion request.
If you prefer not to call, you can submit a deletion request through Ulta's website contact form. Go to ulta.com, scroll to the footer, and click "Contact Us." Select the option for account or profile issues, then explain that you want your account deleted. Response times for email requests are typically longer than phone requests — usually three to five business days instead of when ready processing.
What happens to your rewards points and saved information
Once your account is deleted, your Ultamate Rewards points cannot be recovered or transferred. If you have a balance of points you want to use, spend them before requesting deletion. You can check your current points balance in your account under "My Rewards" before you call.
All saved payment methods, shipping addresses, and order history will be permanently removed. If you need a copy of your order history for warranty claims, returns, or tax records, read or screenshot it before deletion. Ulta does not provide order records after an account is deleted.
The difference between deleting and deactivating your account
Ulta does not offer a temporary deactivation option. Your only choices are to keep your account active or delete it permanently. If you want to stop using Ulta but might return later, consider keeping your account and straightforward not logging in. Your rewards points and order history will remain available if you decide to shop again.
If you want to stop receiving promotional emails without deleting your account, you can unsubscribe from marketing communications in your account settings under "Email Preferences." This keeps your account and rewards intact while stopping the emails.
How long deletion takes and what to expect
After you request deletion, Ulta's system typically processes it within two to five business days. You will receive a confirmation email at the address associated with your account once deletion is complete. Do not attempt to log in during this period — your account may still appear active while the deletion is processing.
If you do not receive a confirmation email within a week, contact customer service again to verify the deletion went through. Provide the date and time you made the original request so they can look it up in their system.
What to do if you change your mind after deletion
Once your account is deleted, you cannot recover it. If you want to shop at Ulta again, you will need to create a new account with the same or a different email address. Your new account will start with zero rewards points and no order history.
If you deleted your account by mistake, contact Ulta customer service when ready. Depending on how recently the deletion occurred, they may be able to restore it before the data is permanently purged from their backup systems. This is not may provide, but it is worth asking within the first few days.
Frequently Asked Questions
Can I delete my Ulta account on the mobile app?
No. The Ulta Beauty app does not have a deletion option. You must use the website contact form or call customer service at 1-866-983-8582 to request deletion.
Will deleting my account remove my information from Ulta's email list?
Yes. Deletion removes your email address from all Ulta systems, including their marketing list. You will stop receiving promotional emails once the deletion is complete.
Can I transfer my rewards points to someone else before I delete my account?
No. Ulta does not allow rewards points to be transferred between accounts. You can only use your points to make purchases before deletion, or they will be lost.
What if I have an active return or exchange when I request deletion?
Contact Ulta customer service to complete any pending returns or exchanges before requesting account deletion. Deleting your account while a return is in progress may complicate the refund process.
Does Ulta delete my account if I don't use it for a certain period?
No. Ulta does not automatically delete inactive accounts. Your account will remain active indefinitely unless you request deletion yourself.