Deleting your Uma Musume account removes all game data and cannot be reversed
Uma Musume: Pretty Derby does not have a built-in account deletion feature inside the game itself. Instead, you must contact Cygames support directly through their official channels to request permanent deletion. Once deleted, your account, all horses you've trained, your items, and your progress cannot be recovered.
The process takes time — Cygames typically responds within 5 to 10 business days — and requires you to verify your identity before they will proceed. You will need access to the email address associated with your account and proof that you own it.
Key Takeaways
- Uma Musume account deletion must be requested through Cygames support; there is no in-game delete button.
- You must contact support using the email address linked to your account, and they will ask you to confirm your identity.
- Deletion is permanent and irreversible — all game progress, horses, items, and currency are lost.
- The support team typically responds within 5 to 10 business days, though response times vary by region and support volume.
- If your account is linked to a third-party service like Google Play or Apple ID, deleting the Uma Musume account does not delete those external accounts.
How to contact Cygames support to request deletion
Open the Uma Musume game and navigate to Menu (the three horizontal lines in the top-left corner), then select Inquiry or Customer Support. This opens a form where you can write directly to the support team. In the subject line, write something clear like "Account Deletion Request" so your message is routed to the right department when ready.
In the message body, state that you want to permanently delete your account. Include the email address associated with your account and your player ID (you can find this in Menu > Account Information). Be direct: "I request permanent deletion of my Uma Musume account" works better than a vague message. Cygames support staff read hundreds of messages daily, and clarity speeds up the process.
If the in-game support form is not working or you prefer email, you can also reach Cygames through their official website. Look for a "Contact Us" or "Support" link on the Uma Musume official site for your region (Japan, North America, or other regions have different support addresses). Send an email with the same information: your request for deletion, your account email, and your player ID.
What Cygames will ask you to verify
After you submit your deletion request, Cygames support will respond with a verification form or follow-up email. They will ask you to confirm details that only the account owner would know. Common verification steps include providing the email address on file, your player ID, and sometimes the date you created the account or details about your account activity.
Some support teams may ask you to reply from the email address associated with your account to prove you have access to it. This is a standard security measure to prevent someone else from deleting your account without permission. If you no longer have access to that email address, tell support when ready — they have procedures to verify your identity another way, though it may take longer.
What happens to linked accounts and payment history
If you linked your Uma Musume account to Google Play, Apple ID, Twitter, or another service, deleting your Uma Musume account will not delete those external accounts. Your Google account, Apple ID, or Twitter will remain active. You can unlink them from Uma Musume before requesting deletion if you want to be thorough, though this is optional.
Deleting your Uma Musume account does not refund any money you spent on in-game currency or battle pass purchases. Those transactions are final. If you believe you were charged incorrectly or made a purchase by accident, contact support about a refund before requesting account deletion — refund requests are harder to process after the account is gone.
Timeline and what to expect after you request deletion
After you submit your deletion request and pass verification, Cygames will schedule your account for deletion. The actual deletion typically happens within 5 to 10 business days, though this varies depending on support volume and your region. During this waiting period, your account may still be accessible in the game, or it may be locked when ready — Cygames does not always notify you which will happen.
You will receive a confirmation email once the deletion is complete. Keep this email for your records. After deletion is final, you cannot recover your account, your horses, your items, or any progress. If you change your mind during the waiting period, contact support when ready and ask them to cancel the deletion request — if they have not yet processed it, they can stop it.
If you want to stop playing but keep your account
Deletion is permanent and irreversible. If you are unsure whether you want to quit permanently, consider these alternatives instead. You can straightforward stop logging in and let your account sit inactive — Uma Musume does not delete inactive accounts after a set time. Your data will remain if you decide to return later.
You can also unlink your account from any payment methods or linked services, which reduces the risk of accidental charges if you do not plan to play. This keeps your account intact without deleting it. If you want to start fresh with a new account instead of deleting the old one, you can create a second account using a different email address — Uma Musume allows multiple accounts per player.
Frequently Asked Questions
Can I delete my Uma Musume account through the app store?
No. Google Play and Apple ID have account management tools, but deleting your account through those services does not delete your Uma Musume account — it only removes the link between them. You must contact Cygames support directly to delete the game account itself.
What if I forgot the email address linked to my account?
Contact Cygames support and explain that you do not have access to the original email. They will ask you to verify your identity another way, such as providing your player ID, account creation date, or details about your in-game activity. This takes longer than a standard deletion request, but support can still process it.
Will deleting my account refund my spent currency?
No. In-game currency purchases are final and non-refundable once spent. If you want a refund for a specific purchase, request it from support before you ask for account deletion. After the account is deleted, refund requests become much harder to process.
How long does account deletion actually take?
Cygames typically responds to deletion requests within 5 to 10 business days. The actual deletion may happen when ready after verification or may take a few more days. You will receive a confirmation email when it is complete. Response times are longer during peak periods or if your region has a smaller support team.
Can I create a new Uma Musume account after deletion?
Yes. Once your old account is deleted, you can create a new account using the same email address or a different one. There is no waiting period or restriction on creating a new account after deletion.