Deleting your Underdog account removes it permanently
Underdog does not have a self-service delete button in the app or website. To remove your account, you contact Underdog support directly and request account closure. Once deleted, your account cannot be recovered — any remaining balance, contest entries, or account history are gone. The process typically takes a few business days to complete after support confirms your request.
Underdog is a daily fantasy sports platform where you enter contests with entry fees and compete for cash prizes. If you no longer want the account active, deletion is permanent and final. If you straightforward want to stop using it temporarily without losing your account history, deactivation is a separate option that pauses the account instead.
Key Takeaways
- Underdog account deletion is permanent and cannot be undone, so withdraw any remaining balance before requesting closure.
- You must contact Underdog support through the app or website to request deletion — there is no self-service delete option.
- Deletion takes several business days after support receives and confirms your request.
- If you want to stop using the account temporarily without losing your history, deactivation pauses the account instead of removing it.
- Any active contests, pending payouts, or remaining funds are forfeited when the account is deleted.
How to contact Underdog support to delete your account
Open the Underdog app or go to the website and navigate to the settings or account menu. Look for a "Help" or "Contact Support" option — this is usually at the bottom of the menu or in the account settings section. Select it and choose the option to contact customer support or submit a request.
In your message, state clearly that you want to delete your account permanently. Include your username or the email address associated with your account so support can locate it. Be direct: "I want to permanently delete my Underdog account" is clearer than asking about closing or deactivating it, since those are different actions.
Support will respond within one to two business days. They may ask you to confirm your request or provide additional information to verify you own the account. Once they confirm, the deletion process begins and typically completes within a few more business days.
Withdraw your balance before requesting deletion
Before you contact support, check your account balance and withdraw any money remaining in it. Once your account is deleted, any funds left in it are forfeited and cannot be recovered. Go to your account settings or wallet section to see your current balance and initiate a withdrawal.
Underdog processes withdrawals to the bank account or payment method you used to deposit. Depending on your bank, the withdrawal may take three to five business days to appear. Wait for the withdrawal to complete before requesting account deletion, so you do not lose money.
If you have active contests that have not finished, those will be cancelled when your account is deleted. You will not receive winnings from contests in progress, and entry fees are not refunded. Check your active contests and either let them finish before deletion or understand that you will lose any potential payout.
The difference between deletion and deactivation
Deletion removes your account permanently. Your username, contest history, and all account data are gone. You cannot recover the account or use that email address to create a new Underdog account for a set period (usually 30 days to several months, depending on Underdog's policy). Any remaining balance is forfeited.
Deactivation pauses your account temporarily. Your account still exists, your balance remains, and your contest history is preserved. You can reactivate the account later by logging in. Deactivation is useful if you want to take a break without losing your account or money.
If you are unsure whether you want to delete permanently, ask support about deactivation first. You can always request deletion later, but you cannot undo deletion once it is complete.
What happens to your data after deletion
Underdog retains some information after account deletion for legal and tax purposes — particularly records of contests you entered and any winnings you received. However, your personal account login, payment methods, and contact information are removed from the active system. You will not receive emails or notifications from Underdog after deletion.
If you won money on Underdog during the time your account was active, the company may still issue a tax form (1099-NEC or similar) for that income in the following year, even after deletion. This is a legal requirement and does not mean your account is still active.
Reusing your email address after deletion
After your account is deleted, there is typically a waiting period before you can use the same email address to create a new Underdog account. This period varies — it may be 30 days, 60 days, or longer depending on Underdog's current policy. If you try to sign up with the same email before the waiting period ends, you will see an error message.
If you need to create a new account sooner, use a different email address. You can always contact support to ask about the specific waiting period for your deleted account.
If you cannot reach support or deletion is delayed
If support does not respond within three business days, try contacting them again through a different method if available — some platforms offer email, in-app chat, or social media support channels. Include your previous request number or date in the new message so they can locate your case.
Deletion delays are uncommon but can happen during high-volume periods. If your request has been pending for more than a week, follow up with support and ask for a status update. Provide the email address or username associated with your account so they can find your request quickly.
Frequently Asked Questions
Can I delete my Underdog account if I have an active contest?
Yes, but the active contest will be cancelled and you will forfeit any potential winnings. Entry fees are not refunded. If you want to preserve your winnings, wait for the contest to finish before requesting deletion.
Will I get my money back if I delete my account?
Only money you withdraw before deletion is returned to you. Any balance remaining in your account when it is deleted is forfeited. Withdraw your balance first, then request deletion.
Can I recover my account after deletion?
No. Account deletion is permanent and cannot be undone. Once deleted, your account, history, and any remaining balance are gone for good.
How long does it take to delete an Underdog account?
The deletion process typically takes three to five business days after support confirms your request. The initial response from support usually comes within one to two business days.
Can I deactivate instead of deleting?
Yes. Deactivation pauses your account temporarily while preserving your balance and history. You can reactivate it later by logging in. Ask support about deactivation if you want to take a break without losing your account permanently.