Con Edison's phone payment line is 1-800-752-6633

Con Edison (Con Ed) is the electric and gas utility serving most of New York City and Westchester County. If you want to pay your bill over the phone instead of online or by mail, you can call their automated payment system at 1-800-752-6633. The line operates 24 hours a day, seven days a week.

When you call, you will need your Con Ed account number (found on your bill) and a payment method — either a checking or savings account for a bank transfer, or a debit or credit card. The system will walk you through the steps and confirm your payment before the call ends.

Payments made by phone are usually processed the same business day if you call before 5 p.m. Eastern Time on a weekday. Payments made after 5 p.m. or on weekends typically process the next business day.

Key Takeaways

  • Con Ed's phone payment number is 1-800-752-6633 and is available 24/7 for automated payments.
  • You will need your account number and either a bank account or debit/credit card to pay by phone.
  • Payments made before 5 p.m. on weekdays usually post the same day; after-hours payments post the next business day.
  • Con Ed does not charge a fee for phone payments made through their automated system.

What information you need before calling

Gather these items before you dial so the call moves quickly. You will need your Con Ed account number, which appears on your paper bill or in your online account. If you do not have your bill handy, you can look up your account number on Con Ed's website using your service address.

You will also need a payment method. Con Ed accepts payments from a checking or savings account (you will need your routing number and account number) or from a debit or credit card (you will need the card number, expiration date, and CVV security code on the back).

Have the amount you want to pay ready, or be prepared to pay your full bill balance. The system will tell you what you owe before asking for payment, so you can decide in the moment.

How the automated payment process works

When you reach the automated system, it will ask you to enter your account number using your phone's keypad. The system will then pull up your account and tell you your current balance and due date.

Next, you will choose your payment method — bank account or card — and enter the required information. The system will confirm the amount you are paying and the date it will be processed. Review this information carefully before confirming, because once you authorize the payment, it cannot be stopped through the automated system.

After you confirm, the system will give you a confirmation number. Write this down or take a photo of it. You will need this number if you ever need to contact Con Ed about the payment.

When to call if you need to speak with a person

The automated phone line handles most payments without a problem, but sometimes you may need to talk to a representative. Con Ed's customer service line is also 1-800-752-6633 — when you call, you can press a button to skip the automated system and wait for a representative instead of using the automated payment option.

Representatives are available Monday through Friday, 8 a.m. to 6 p.m. Eastern Time. If you call outside these hours, you will reach the automated system only. For issues like disputes about your bill, questions about your account, or problems with a payment you already made, speaking with a representative is usually faster than trying to resolve it through the automated line.

Other ways to pay your Con Ed bill

Phone payment is one option, but Con Ed offers several others. You can pay online through your Con Ed account at conedison.com without any fee. You can also set up automatic payments so your bill is paid on the same date each month from your bank account.

If you prefer to pay in person, Con Ed has payment centers in New York City where you can pay cash, check, or card. You can also mail a check to the address on your bill. Mailed payments typically take 7 to 10 business days to reach Con Ed and post to your account, so mail early if your due date is approaching.

What happens if you cannot pay the full amount

If you cannot afford to pay your full bill, call Con Ed's customer service at 1-800-752-6633 and ask about payment plans or hardship programs. Con Ed offers extended payment arrangements that let you spread your bill over several months. You may also be may be able to access for energy information programs if your household income is below a certain level — Con Ed's representatives can tell you whether you may have access to and how to proceed.

Paying something, even a partial amount, shows Con Ed that you are trying to stay current. This matters if your account falls behind, because it can affect whether the utility pursues disconnection.

Frequently Asked Questions

Is there a fee to pay by phone?

No. Con Ed does not charge a fee when you pay through their automated phone system at 1-800-752-6633. Some third-party payment services charge fees, but Con Ed's own line does not.

Can I pay someone else's Con Ed bill?

Yes, but you will need their account number and permission to do so. The automated system does not verify who is calling, so you can enter any account number. However, if you are not the account holder, Con Ed recommends calling a representative to confirm the payment is authorized.

What if my payment does not show up on my account?

Payments usually appear within one business day. If more than two business days have passed and your payment is not showing, call Con Ed with your confirmation number. A representative can look up the payment and tell you its status.

Can I cancel a payment after I have made it?

Once you confirm a payment through the automated system, it cannot be canceled by phone. If you need to stop the payment, call Con Ed's customer service when ready with your confirmation number. They may be able to stop it if it has not yet processed, but this depends on timing.