Where to find your payment settings on Prime Video

Your payment method lives in your Amazon account settings, not in the Prime Video app itself. You log into Amazon.com, go to your account, and change the card or payment option there. Prime Video pulls from your Amazon account — it does not have its own separate payment system.

The steps are the same whether you use Prime Video on a phone, tablet, computer, or TV device. The actual change happens in one place: your Amazon account. Once you update it there, Prime Video uses the new method the next time it charges.

If you are signed into Amazon on a web browser, you can reach your payment settings in under a minute. If you are only using the Prime Video app, you will need to open a browser or go to Amazon.com first.

Key Takeaways

  • Payment changes happen in your Amazon account settings, not in Prime Video itself, because Prime Video charges through your Amazon account.
  • You can add a new card, remove an old one, or change which card is your default payment method in one visit to your account.
  • Changes take effect when ready, so the next charge will use your new payment method.
  • If you are having trouble finding the payment section, look for "Your Account" or "Login & Security" in your Amazon account menu.

Step-by-step: updating your card or payment method

Start by going to Amazon.com and signing in with your email and password. Once you are logged in, look for the account icon or your name in the top right corner of the page. Click it, and you will see a dropdown menu.

From that menu, select "Your Account" or "Account Settings." You are looking for a section called "Login & Security" or sometimes "Payment Options." Click on that section. You will see a list of payment methods already on file — these are the cards or accounts Amazon has stored.

To add a new card, look for a button that says "Add a Payment Method" or "Add Card." Enter your card number, expiration date, and CVV (the three-digit code on the back). Amazon will ask for your billing address. Once you enter that, the card is saved.

To remove an old card, find it in your list of payment methods and click the "Delete" or "Remove" option next to it. Amazon will ask you to confirm. You cannot delete the card that is currently set as your default unless you have another payment method on file first.

Making a card your default payment method

Your default payment method is the one Amazon charges when Prime Video renews. If you have added a new card but want to use it for Prime Video instead of an older one, you need to set it as default.

In your payment methods list, find the card you want to use. Next to it, there should be a button or option that says "Set as Default" or "Make Primary." Click it. Amazon will confirm the change when ready.

The next time Prime Video charges — whether that is at the end of your current billing cycle or on your renewal date — it will use this new default card. You do not have to do anything else.

Changing payment method on different devices

If you primarily use Prime Video on a phone or tablet, you still change your payment method through Amazon.com or the Amazon app, not through Prime Video itself. Open a web browser, go to Amazon.com, and follow the steps above. The Prime Video app does not have a payment settings section.

On a TV device like a Fire Stick or Roku, you also cannot change payment directly in the app. You will need to use a phone, tablet, or computer to log into your Amazon account and make the change there. Once you do, your TV device will use the new payment method the next time it charges.

Some TV devices let you manage your account through their settings menu, but the actual payment change still happens through your Amazon account online. If you see a payment option in your TV app, it usually just shows you what is on file — it does not let you edit it.

What happens if your card is declined

If Amazon tries to charge your default payment method and it fails — because the card is expired, closed, or has insufficient funds — Amazon will try again over the next few days. During this time, you can still watch Prime Video, but your account is flagged as having a payment problem.

If the charge continues to fail after several attempts, Amazon will suspend your Prime membership until you update your payment method. You will receive an email telling you the charge failed and asking you to add a working card.

To fix this, log into your Amazon account, go to your payment methods, and either update the card that failed or add a new one and set it as default. Once a successful charge goes through, your Prime membership resumes when ready.

Using different payment methods for different purposes

You can store multiple cards in your Amazon account. This is useful if you want to use one card for Prime Video but a different card for other Amazon purchases. Your default payment method controls what Amazon charges for Prime Video renewals, but you can choose a different card at checkout when you buy other items.

For Prime Video specifically, only your default payment method matters. Prime Video does not let you choose which card to use at renewal time — it always uses whichever card you have set as default in your Amazon account.

If you want to use a different card for Prime Video than you use for regular Amazon shopping, set that card as your default, then change it back after Prime Video charges. This is not efficient, so most people just keep one card as default for everything.

Frequently Asked Questions

How long does it take for a payment method change to show up on Prime Video?

The change is when ready. Once you set a new card as your default in your Amazon account, Prime Video will use it the next time it charges. If you just added the card, it may take a few minutes for Amazon to process and verify it, but once it is verified, it is ready to use.

Can I change my payment method through the Prime Video app?

No. The Prime Video app does not have payment settings. You must go to Amazon.com, log into your account, and change your payment method there. Prime Video pulls its payment information from your Amazon account, not from the app itself.

What if I want to pause my Prime membership instead of changing the card?

You can pause Prime for up to three months without cancelling. Go to your Amazon account, find your Prime membership settings, and look for a "Pause Membership" option. This stops charges without closing your account. When you are ready, you can resume it.

Do I need to update my payment method if I get a new card with the same number?

If your bank issued a replacement card with the same number but a new expiration date, you should update the expiration date in your Amazon account. Go to your payment methods, find the card, and edit the expiration date. If the card number changed, add it as a new payment method.

Can someone else change my Prime Video payment method?

Only if they have access to your Amazon account login. If you share your Prime membership with family members through Amazon Household, they cannot change the payment method — only the account owner can. If you think someone has accessed your account without permission, change your Amazon password when ready.