StubHub deposits your payment 3 to 5 business days after the event ends, not when you sell the ticket
StubHub holds your money until the event is over. Once the event date passes, the payment clock starts: you'll see the deposit in your linked bank account within 3 to 5 business days. If you sold a ticket for an event on Friday, you won't receive payment until the following week at the earliest.
The delay exists because StubHub needs time to confirm the ticket was actually used, the buyer didn't dispute the purchase, and no refund was issued. Until those things are confirmed, the money stays with StubHub. This protects both you and the buyer from chargebacks and fraud.
Weekends and holidays extend the timeline. If the event ends on a Friday and Monday is a holiday, your payment may not arrive until Wednesday or Thursday. StubHub counts business days only, so the 3 to 5 day window doesn't include Saturday, Sunday, or federal holidays.
Key Takeaways
- Payment arrives 3 to 5 business days after the event ends, not after you list or sell the ticket.
- StubHub holds the money to verify the ticket was used and no disputes were filed against the sale.
- Weekends and holidays pause the clock, so an event ending Friday may not pay out until the following Wednesday.
- Your payment goes to the bank account you linked to your StubHub account, and you can change that account in your settings.
- If your payment doesn't arrive within 7 business days of the event, contact StubHub support with your order number.
How to check the status of a pending payment
Log into your StubHub account and go to the "Earnings" or "Account" section. You'll see a list of all your sold tickets with their status: "Pending," "Completed," or "Paid." Pending means the event hasn't happened yet or the hold period is still running. Completed means the event ended and StubHub is processing the payment. Paid means the money has been sent to your bank.
The status page also shows the exact date the payment was sent. If it says "Paid" but you haven't seen the money in your bank account, check your bank's incoming transfers or contact your bank directly—delays on the bank's end are separate from StubHub's timeline.
What happens if a buyer disputes or returns the ticket
If a buyer files a dispute or requests a refund before the event, StubHub will reverse the payment or hold it longer while they investigate. You won't receive the money until the dispute is resolved in your favor. This can add 1 to 2 weeks to the timeline, depending on how quickly the buyer responds to StubHub's investigation.
If the dispute is ruled against you, StubHub will deduct the refund amount from your account balance. If you've already been paid, they'll reverse the deposit from your bank account. This reversal can take another 3 to 5 business days.
Changing your bank account or payment method
Go to your StubHub account settings and select "Payment Methods" or "Bank Account." You can add a new bank account, and future payments will go there instead. Changes usually take effect within 24 hours, but if you've already sold a ticket and it's in the pending phase, that payment will still go to the old account.
StubHub only supports direct deposit to a U.S. bank account. You cannot receive payment via PayPal, Venmo, or other third-party services. If you don't have a U.S. bank account, you won't be able to withdraw your earnings.
Why your payment might be delayed beyond 5 business days
Bank processing delays: Your bank may take an additional 1 to 3 business days to post the deposit. This is outside StubHub's control. Check your bank's pending transactions or contact them directly.
Account verification issues: If StubHub can't verify your bank account information, the payment will be held. You'll receive an email asking you to confirm your account details. Update this when ready to avoid further delays.
Fraud flags: Large or unusual sales patterns can trigger StubHub's fraud review. If your account is flagged, StubHub will contact you and may hold payments for up to 10 business days while they investigate.
Linked account problems: If your bank account is closed, flagged as inactive, or has incorrect routing information, the deposit will fail and bounce back to StubHub. You'll need to add a new account and request the payment be resent.
What to do if payment never arrives
Wait until 7 business days have passed since the event ended before contacting support. Once that window closes, go to your StubHub account and find the "Help" or "Contact Us" option. Select the specific order and describe the issue: "Payment shows as paid but hasn't arrived in my bank account."
Have ready: your order number, the event date, the amount you should have received, and the date StubHub says the payment was sent. StubHub support will check whether the deposit was actually sent to your bank or if it failed. If it failed, they'll ask you to verify your bank account information and resubmit the payment.
Response times vary, but StubHub typically replies within 2 to 5 business days. If you don't hear back, follow up with another message referencing your original ticket number.
Fees StubHub takes before you're paid
StubHub deducts a seller fee from your earnings before the payment is calculated. The fee is usually 10% of the ticket price, though it can be higher for certain event categories or if you're a new seller. The amount you see in your earnings is already after this fee—you won't be charged again at payout.
If you set a price and it sells, the payment you receive is the final amount after the fee. StubHub doesn't take a separate cut at the time of deposit.
Frequently Asked Questions
Can I get paid before the event happens?
No. StubHub holds all payments until after the event ends. This is non-negotiable and applies to all sellers. The hold protects you from chargebacks if the buyer disputes the purchase before attending.
What if the event is cancelled?
If the event is cancelled, StubHub will issue refunds to all buyers. You won't receive payment for those tickets. If some tickets were already paid out before the cancellation was announced, StubHub may reverse those payments.
Do I have to use the same bank account every time?
No. You can change your linked bank account anytime in your settings. Future payments will go to the new account. Payments already in progress will still go to the old account.
What if my bank rejects the deposit?
StubHub will attempt the deposit once. If it fails, the money returns to your StubHub account balance. You'll need to add a new bank account with correct routing and account numbers, then request the payment be resent manually through support.
Is there a maximum amount StubHub will pay out at once?
No stated maximum exists, but very large payouts may trigger additional fraud verification. StubHub may contact you to confirm the sale is legitimate before processing the deposit.