Where to find your payment settings in the Peloton app

You can change your payment method directly through the Peloton app or website without calling customer service. On the app, open the menu (three horizontal lines), scroll down to Account, then tap Billing. On the website, log in, click your profile icon in the top right, select Account Settings, then choose Billing & Subscription. Both routes take you to the same screen where your current payment method appears.

The billing page shows your active payment method, your subscription plan, and your billing date. You'll see a button or link that says Update Payment Method, Edit Payment Method, or Change Card depending on which version of the app or website you're using. Click or tap that button to proceed.

Key Takeaways

  • You can update your payment method through the Peloton app or website under Account > Billing without contacting support.
  • Peloton accepts major credit cards, debit cards, and PayPal, but does not accept prepaid cards or certain virtual card services.
  • Changes take effect when ready, and your next charge will use the new payment method on your regular billing date.
  • If your payment fails after you update your method, Peloton will retry the charge and may pause your account if it continues to fail.

What payment methods Peloton accepts

Peloton takes Visa, Mastercard, American Express, and Discover credit and debit cards. The card must be issued by a U.S. bank and have a valid expiration date and CVV (the three-digit security code on the back). Peloton also accepts PayPal as a payment method if you link your PayPal account during the update process.

Peloton does not accept prepaid cards, gift cards, virtual card numbers, or international cards issued outside the United States. If you're using a card that's been declined or flagged, contact your bank to confirm the card is active and that Peloton's merchant code is not blocked on your account.

Steps to add a new payment method

Once you're on the billing page, click Update Payment Method. A form will appear asking for your card details: cardholder name, card number, expiration date, and CVV. If you're adding a debit card, enter it the same way as a credit card. Double-check the expiration date and CVV before submitting, because a single digit wrong will cause the update to fail.

If you choose PayPal, you'll be redirected to PayPal's login page. Sign in with your PayPal credentials, and PayPal will ask you to confirm that Peloton can charge your PayPal account. Once you confirm, you'll be returned to Peloton and the update is complete. Your new payment method is active when ready.

When the update takes effect and what happens next

Your new payment method becomes active as soon as you save it. Your next subscription charge will use the new card or PayPal account on your regular billing date—Peloton does not charge you again when ready after an update. If you're updating because your old card was declined, your account will not be charged twice; Peloton will straightforward use the new method on the next scheduled date.

If you're mid-billing cycle and worried about timing, you can check your billing date on the same billing page. It shows the exact day your next charge is scheduled. If you update your method a few days before that date, the new method will be charged on schedule.

What to do if your update fails or is rejected

If the form rejects your card, the most common reasons are a typo in the card number or expiration date, a card that's expired, or a card that Peloton's system doesn't recognize as valid. Re-enter the information slowly and carefully, paying special attention to the expiration date. If it fails again, try a different card if you have one.

If your card is being declined by your bank (not by Peloton's form), contact your bank's fraud department or customer service. Banks sometimes block charges from subscription services if they don't recognize the merchant. Ask your bank to whitelist Peloton's merchant code or to allow the charge through. Once your bank approves it, try updating your payment method again in the Peloton app.

What happens if a charge fails after you update your method

If Peloton attempts to charge your new payment method and the charge is declined, Peloton will retry the charge over the next few days. Most subscription services retry failed charges three to five times before pausing the account. During this time, you can still use your Peloton bike or app, but you'll receive email notifications that the charge failed.

If the retries are exhausted and the charge never goes through, Peloton will pause your subscription. You'll lose access to classes and your account will show a past-due balance. To restore access, update your payment method again with a working card and contact Peloton support to request that they retry the charge or reactivate your subscription. Peloton does not automatically resume after you update the payment method; you may need to request reactivation.

Removing an old payment method after you update

Once you've added a new payment method, your old card remains saved in your account unless you delete it. To remove it, go back to Account > Billing and look for a list of saved payment methods. Next to the old card, you should see a delete button, a trash icon, or a menu with a remove option. Click it to delete the old card from your account.

Peloton requires at least one active payment method on file at all times, so you cannot delete your only payment method. If you want to switch from one card to another, add the new card first, then delete the old one. If you're switching to PayPal, add PayPal as your method first, then remove the card.

Frequently Asked Questions

Can I change my payment method if my account is past due?

Yes. Updating your payment method does not automatically charge your past-due balance, but it allows Peloton to retry the charge. After you update your method, contact Peloton support and ask them to retry the payment or reactivate your subscription. Without that request, your account may remain paused even though a working payment method is now on file.

Will changing my payment method affect my subscription or saved workouts?

No. Your subscription plan, billing date, and all saved workouts, achievements, and preferences remain unchanged. Only the card or PayPal account that Peloton charges is different. Your membership continues uninterrupted.

What if I don't see an update payment method button?

Make sure you're logged into the correct account and that you're in the Billing section, not just the Account settings. If you're on the website, try logging out and back in, or try the mobile app instead. If the button still doesn't appear, contact Peloton support—some account types or regions may have different billing interfaces.

Can I use a different payment method for each billing cycle?

No. Peloton charges the same payment method every billing cycle unless you manually update it. You can change your method whenever you want, but you cannot set it to rotate between multiple cards automatically.

How long does it take for a payment method change to show up?

The change is when ready. Once you save the new payment method, it's active in your account right away. Your next charge will use the new method on your scheduled billing date, with no delay.