Whether you can cancel LoJack and get a refund depends on your contract type and how long you've had the service
LoJack offers two main paths to cancellation: month-to-month plans, which you can cancel anytime with written notice, and multi-year contracts, which typically lock you in. If you're in a contract, you may owe an early termination fee—usually between $100 and $300, though this varies by your agreement and how much time remains. If you're month-to-month, you can cancel without penalty, but you won't get a refund for service already used. The refund you might receive is limited to unused portions of any advance payment you made.
The speed of your refund depends on how you paid. If you used a credit card, the refund typically appears within 3 to 5 business days after LoJack processes it. If you paid by check or bank transfer, allow 7 to 10 business days. LoJack itself usually processes cancellation requests within 2 to 3 business days of receiving written notice.
Key Takeaways
- Month-to-month LoJack plans can be cancelled anytime with written notice, but multi-year contracts carry early termination fees that range from $100 to $300 depending on your remaining contract time.
- You will only receive a refund for the unused portion of any advance payment you made—not for service already delivered.
- Cancellation requests must be submitted in writing by mail, email, or through your online account; phone requests alone do not count as official notice.
- Credit card refunds appear within 3 to 5 business days, while bank transfers and checks take 7 to 10 business days after LoJack processes your request.
- If you dispute a termination fee or believe you were charged incorrectly, you can file a chargeback with your credit card company or file a complaint with your state's attorney general.
How to tell whether you're on a contract or month-to-month
Your original LoJack agreement or your most recent bill will state your plan type clearly. Look for language like "monthly service" or "month-to-month" for flexible plans, or a specific end date (for example, "contract expires December 2026") for locked-in agreements. If you signed up through a car dealer at the time of purchase, you are almost certainly on a multi-year contract—these are the most common LoJack arrangements.
You can also log into your LoJack account online or call their customer service line to confirm. Have your account number or the vehicle identification number (VIN) of the vehicle the service covers ready when you call. If you cannot find your original paperwork, customer service can pull up your contract details and tell you exactly when your agreement ends and what cancellation fees would explore today.
The cancellation process and what to submit in writing
LoJack requires written cancellation notice—a phone call alone will not end your service or protect you from future charges. Send a letter, email, or use your online account portal to request cancellation. Include your account number, the vehicle VIN, your name, the date you want the service to stop, and a statement that you are requesting cancellation of your LoJack service.
Keep a copy of everything you send and note the date you sent it. If you mail a letter, use certified mail with return receipt so you have proof LoJack received it. If you email, request a read receipt or follow up with a phone call to confirm the email address was correct and your message was received. LoJack's mailing address and email contact information are on your bill or available through their website.
Once LoJack receives your written request, they will process it within 2 to 3 business days. You should receive a confirmation email or letter acknowledging your cancellation. If you do not hear back within a week, follow up by phone to verify the request was received and processed.
Early termination fees and what they cover
If you are cancelling a multi-year contract before it ends, LoJack will charge an early termination fee. This fee is not a penalty for breaking the contract—it is a charge that reflects the remaining months of service you agreed to pay for. The amount depends on how much time is left on your contract. If you have 18 months remaining on a 36-month agreement, your fee will be higher than if you have 3 months remaining.
Your contract paperwork or your online account should show the exact termination fee that applies to you right now. If it does not, ask LoJack customer service to calculate it before you submit your cancellation request. This way you know what to expect on your final bill. Some people choose to wait until their contract naturally expires rather than pay the fee—that is a legitimate choice if you can afford to keep the service running.
What refunds you can actually receive
LoJack will refund only the unused portion of any money you paid in advance. For example, if you paid $120 for three months of service upfront and cancelled after one month, you would receive a refund for the two unused months (minus any early termination fee if you are on a contract). If you paid monthly and your cancellation takes effect when ready, there is no refund because you have used the service through the end of the current billing period.
The refund amount will be calculated and deducted from your final bill. If the refund is larger than any balance you owe, LoJack will issue the difference back to you using the original payment method. If you owe more than the refund covers (for example, because of an early termination fee), you will receive an invoice for the remaining balance.
Disputing charges if you believe you were billed incorrectly
If LoJack charged you a termination fee you believe is wrong, or if they continued billing you after you submitted a cancellation request, contact their customer service department first. Explain the issue, provide your written cancellation request as proof, and ask them to review the charge. Keep records of all communication—dates, names of representatives you spoke with, and what they said.
If LoJack does not resolve the dispute within 10 business days, you have the right to dispute the charge with your credit card company or bank. Contact your card issuer or bank and file a chargeback or dispute claim. Provide them with copies of your cancellation request, your bills, and any correspondence with LoJack. The card company will investigate and may reverse the charge if they find it was unauthorized or incorrect.
You can also file a complaint with your state's attorney general or your state's consumer protection office. These agencies track complaints about billing practices and can pressure companies to refund customers. Your state attorney general's website has a form for filing complaints online.
What happens to the LoJack device after cancellation
When you cancel LoJack service, the tracking device remains in your vehicle, but it stops transmitting location data and becomes inactive. You do not have to remove it, and LoJack will not ask you to return it. If you want it removed, you can take your vehicle to a LoJack dealer or authorized installer and ask them to uninstall it—this usually costs $50 to $150 depending on the installer.
Some people choose to leave the device in place in case they want to reactivate service later, or straightforward because removal is not worth the cost. The inactive device will not affect your vehicle's performance or battery.
Frequently Asked Questions
Can I cancel LoJack over the phone?
No. LoJack requires written cancellation notice by mail, email, or through your online account. A phone call is not sufficient and will not protect you from future charges. Always follow up a phone conversation with written confirmation so you have proof of your request.
How long does it take to get my refund after I cancel?
LoJack processes cancellation requests within 2 to 3 business days. Refunds to credit cards appear within 3 to 5 business days after that. Bank transfers and checks take 7 to 10 business days. In total, expect 10 to 15 business days from the date you submit your written cancellation request to the date the refund reaches your account.
Will I be charged for the month I cancel in?
Yes, you will be charged for service through the end of your current billing cycle unless you cancel on the exact date your billing period ends. If you want to avoid an extra charge, ask LoJack when your next billing date is and time your cancellation request to arrive before that date.
What if LoJack keeps charging me after I cancel?
Contact LoJack when ready with a copy of your written cancellation request. If they continue charging you after 10 business days, file a dispute with your credit card company or bank. You can also file a complaint with your state attorney general. Keep all bills and correspondence as evidence.
Can I get out of my contract without paying the early termination fee?
Not through LoJack directly. However, if LoJack breached the contract (for example, by failing to provide service), you may have grounds to dispute the fee. If you believe this is the case, document the service failures and contact LoJack in writing. If they do not respond, consult with a consumer protection attorney or file a complaint with your state attorney general.