Heirlooms cannot be refunded once you own them

Once you purchase an Heirloom in Apex Legends and it appears in your inventory, Respawn Entertainment does not refund the Apex Coins or real money you spent. This is true whether you bought the Heirloom directly or received it from an Apex Pack. The policy treats Heirlooms the same as any other cosmetic item in the game — a permanent purchase with no return option.

The only exception is if a technical error caused you to receive an Heirloom you did not pay for, or if a purchase went through twice by mistake. In those cases, you can contact Respawn support and describe what happened. They may reverse the transaction, but this requires proof that the purchase was unintended or duplicated.

Key Takeaways

  • Heirlooms are permanent purchases and cannot be refunded after you own them, even if you change your mind.
  • If you were charged twice for the same Heirloom or received one due to a system error, contact Respawn support with details of what happened.
  • Respawn support can be reached through the official Apex Legends website under the "Contact Us" section.
  • Refund requests based on personal preference or regret are declined, as Heirlooms are considered final sales.

How Respawn handles refund requests for cosmetics

Respawn's refund policy for cosmetics, including Heirlooms, is built around the idea that you see what you are buying before purchase. When you view an Heirloom in the store, you can inspect how it looks on your character, see the animations, and read the description. The purchase happens only after you confirm and spend your Apex Coins.

Because of this, Respawn does not refund cosmetics based on buyer's remorse or changed preferences. If you bought an Heirloom and later decided you do not like it, that purchase is final. This applies even if the Heirloom is for a character you no longer main or a weapon you do not use often.

When Respawn will consider a refund for an Heirloom

Respawn will look at your request if the problem is on their end, not yours. The most common scenario is a duplicate charge — you spent Apex Coins once but were debited twice, or you received two copies of the same Heirloom in your inventory. In these cases, Respawn can remove the duplicate and refund the extra cost.

Another situation is if a system error gave you an Heirloom without you purchasing it. This is rare, but if it happens, Respawn may remove it from your account and refund any Apex Coins that were incorrectly spent. You should report this when ready rather than waiting, as delays can complicate the investigation.

A third scenario involves payment issues — for example, if your credit card was charged but the purchase never went through, or if you were charged in the wrong currency. Respawn support can investigate these cases and may issue a refund or restore your Apex Coins.

How to contact Respawn support about a refund

Go to the official Apex Legends website and look for the "Contact Us" or "Support" link, usually found at the bottom of the page. You will be taken to the Respawn support portal. Select "Apex Legends" as the game, then choose the category that best matches your issue — usually "Billing & Purchases" or "In-Game Purchases".

Write a clear description of what happened. Include the date you made the purchase, the name of the Heirloom, how much it cost in Apex Coins, and what went wrong. If you were charged twice, include both transaction dates. If you have a screenshot of your purchase history or your bank statement showing the charge, attach it. The more detail you provide, the faster support can investigate.

Respawn support typically responds within a few business days. If your request is approved, they will either refund your Apex Coins to your account or process a refund to your original payment method, depending on how you paid.

Why Respawn does not refund cosmetics for other reasons

Cosmetics in Apex Legends are cosmetic only — they do not affect gameplay, give you an advantage, or change how the game plays. Because you can see exactly what you are buying before you spend money, Respawn treats the purchase as final. This is standard across most online games that sell cosmetics.

If you bought an Heirloom thinking it would look different on your character, or if you did not realize it was for a weapon you do not use, those are considered personal preference issues rather than errors. Respawn will not refund based on preference, even if you regret the purchase when ready after.

What to do if you are unsure about buying an Heirloom

Before spending Apex Coins on an Heirloom, use the in-game preview feature. Click on the Heirloom in the store and select "Inspect" or "Preview". You can rotate the weapon, see the animations in action, and watch how it looks when you hold it. Spend as much time as you need — there is no time limit on previewing.

If you are still unsure, wait. Heirlooms do not disappear from the store once they are released. You can come back to the preview later and make your decision when you are certain. Taking time to decide is better than buying and then requesting a refund, which will be declined.

Frequently Asked Questions

What if I bought an Heirloom with real money and now regret it?

Regret is not a reason Respawn refunds cosmetics. Once you own an Heirloom, the purchase is final. If you want to avoid this in the future, use the preview feature in the store before buying and take time to decide.

Can I trade or sell my Heirloom to another player?

No. Heirlooms are bound to your account and cannot be traded, sold, or transferred to other players. Once you own one, it stays in your inventory for as long as your account exists.

What if I bought an Heirloom for the wrong character by accident?

Heirlooms are not character-specific — they work on any character who uses that weapon. If you bought a melee Heirloom thinking it was for a different weapon, that is a personal preference issue and will not be refunded. Always check which weapon the Heirloom is for before purchasing.

How long does a refund take if Respawn approves it?

If Respawn approves a refund for a legitimate error like a duplicate charge, the Apex Coins are usually restored to your account within a few business days. If they refund to your original payment method, it may take one to two weeks depending on your bank.

Can I get a refund if the Heirloom has a bug or does not work properly?

If an Heirloom has a bug — for example, the animations do not play correctly or it causes a crash — report it to Respawn support when ready. They may fix the bug in a patch, or if it is severe, they may refund you. Describe the bug in detail and include steps to reproduce it.