Azazie does not refund try-on dresses once you have worn them

Azazie's try-on program lets you order dresses to wear at home before you buy them, but the dresses themselves are not returnable for a refund. You pay a try-on fee upfront — usually between $10 and $25 depending on the dress — and that fee is non-refundable. If you decide not to keep the dress after trying it on, you send it back, but you do not get your try-on fee back.

The try-on fee is separate from the dress price. When you order a try-on dress, you are charged the fee when ready. If you then decide to purchase the dress, that fee is credited toward your purchase. If you return the dress unworn, the fee stays with Azazie.

This is different from Azazie's regular return policy, which does allow returns on unworn dresses within a set timeframe. The try-on program is specifically designed so you can see the dress on your body before committing to buy it — the fee covers the cost of that service.

Key Takeaways

  • Try-on fees are non-refundable whether you keep the dress or return it unworn.
  • If you purchase the dress after trying it on, the try-on fee is credited toward the purchase price.
  • Returned try-on dresses must be unworn and in original condition, or Azazie may not accept the return at all.
  • The try-on fee is charged separately from the dress price and is deducted from your account when ready.

How the try-on fee works when you buy the dress

When you decide to keep a try-on dress, the fee you paid upfront is applied as a credit to your order. So if you paid a $15 try-on fee and the dress costs $150, you pay $135 for the dress itself. You are not charged the fee twice.

This credit appears automatically when you proceed to purchase. You do not need to enter a code or contact customer service to claim it — Azazie tracks the fee you paid and deducts it from the final price.

What happens if you return an unworn try-on dress

If you decide the dress is not right for you and return it without wearing it, you must send it back in its original condition. This means the dress should have the tags attached, no stains, no odors, and no signs of wear. Azazie inspects returned dresses, and if the dress shows any wear, they may refuse the return entirely.

When Azazie accepts your return, they refund the dress price — but not the try-on fee. The fee is kept by the company as payment for letting you try the dress at home. This is the trade-off of the try-on program: you get to see it on yourself before buying, but if you do not buy, you lose the fee.

Try-on dresses that arrive damaged or defective

If a try-on dress arrives damaged or with a defect that makes it unwearable, contact Azazie's customer service with photos of the damage. Azazie may refund the dress price and the try-on fee in this case, since the problem was on their end, not yours.

The key is that the damage must be present when the dress arrives, not caused by you during the try-on period. If you notice a seam is coming apart or the fabric has a hole when you open the box, document it with photos and reach out to Azazie right away. Do not wear the dress if you think there is a defect.

How long you have to return a try-on dress

Azazie gives you a window to try on the dress and decide whether to buy it. The exact length of this window varies, but it is typically around 5 to 7 days from when the dress arrives. You should check your order confirmation or the try-on terms when you place the order, since the timeframe can differ.

If you miss the return window, Azazie will not accept the dress back, and you will be charged for it. This is why it is important to try on the dress soon after it arrives and decide quickly whether you want to keep it.

Frequently Asked Questions

Can I get my try-on fee back if I return the dress unworn?

No. The try-on fee is non-refundable. It is the cost of the service — trying on the dress at home before you buy it. If you return the dress, you lose the fee.

What if the dress arrived in the wrong size or color?

If Azazie sent you the wrong item, contact their customer service. They will likely send you the correct dress and may refund the try-on fee since the error was theirs. Keep the original dress in its condition until they tell you what to do with it.

Do I have to pay for return shipping on a try-on dress?

Azazie typically provides a prepaid return label, so you do not pay for shipping the dress back. Check your order confirmation or the return instructions in your package to confirm the label is included.

What if I want to try on the dress but I am not sure I will buy it?

The try-on fee is the cost of that uncertainty. You are paying for the chance to see the dress on your body before committing. If you are fairly sure you want the dress, the fee is worth it because it gets credited toward the purchase. If you are very uncertain, you might skip the try-on and order directly instead.