Fashion Nova will refund your money if you return items within 30 days of purchase, but the process depends on how you paid and whether the item has been worn

Fashion Nova offers refunds on most items returned within 30 days of your order date. The refund goes back to your original payment method — if you used a credit card, the money returns to that card; if you used PayPal or another payment service, it goes back there. Items must be unworn, unwashed, and in original condition with all tags attached. If these conditions are met, you can start a return through your Fashion Nova account or by contacting their customer service team.

The timeline matters. Your 30 days starts from the date you received your order, not the date you placed it. Once Fashion Nova receives and inspects your returned items, the refund typically processes within 5 to 7 business days, though it can take longer depending on your bank or payment processor. Some banks take an additional 3 to 5 business days to show the credit in your account.

Key Takeaways

  • Fashion Nova refunds items returned within 30 days of delivery if they are unworn, unwashed, and have all original tags attached.
  • You must initiate the return through your Fashion Nova account or by contacting customer service; the company does not automatically process refunds.
  • Refunds go back to your original payment method, and the process takes 5 to 7 business days after Fashion Nova receives your return, plus additional time for your bank to process the credit.
  • Items that show signs of wear, have been washed, or are missing tags will likely be denied, and you may have to pay return shipping yourself.
  • Sale items and final sale items have different rules — check the product page before purchasing to understand what can and cannot be returned.

How to start a return with Fashion Nova

Log into your Fashion Nova account and go to your order history. Find the order containing the item you want to return and select the return option. Fashion Nova will ask you to choose a reason for the return and confirm that the item meets their return conditions — unworn, unwashed, with tags attached. Once you submit the return request, you will receive a return shipping label by email.

Print the label and pack your item securely. Drop the package at any location that accepts the carrier Fashion Nova uses (usually UPS or FedEx). Keep your tracking number until the refund appears in your account. Fashion Nova's system will update your return status as the package moves through their warehouse, and you can check this status in your account at any time.

What happens if your return is rejected

If Fashion Nova inspects your return and finds that the item has been worn, washed, or is missing tags, they will deny the refund. In this case, the item is returned to you at your expense — you pay for return shipping a second time. To avoid this, photograph your item before packing it and keep the original packaging if possible. This gives you proof of condition if you need to dispute a rejection.

If you believe Fashion Nova rejected your return incorrectly, you can contact their customer service team with photos and an explanation. Response times vary, but they typically reply within 2 to 3 business days. Keep all communication and tracking numbers in case you need to escalate the issue.

Sale items and final sale items

Not all Fashion Nova items can be returned. Items marked "final sale" on the product page cannot be returned for any reason — this is usually true for clearance items, items on deep discount, or certain seasonal pieces. Before you buy, check the product page for this label. If you purchase a final sale item and change your mind, Fashion Nova will not refund your money.

Regular sale items (items on discount but not marked final sale) can usually be returned under the standard 30-day policy. The discount does not change the return window or conditions. If you are unsure whether an item is returnable, contact Fashion Nova before purchasing.

Refunds for damaged or defective items

If your item arrived damaged, stained, or defective, you may be able to get a refund or replacement outside the normal return window. Contact Fashion Nova's customer service with photos of the damage and your order number. They will review your case and may issue a refund, send a replacement, or offer a store credit depending on the situation.

Damage claims usually move faster than regular returns because Fashion Nova is responsible for the item's condition when it ships. Response times are typically 1 to 2 business days, though processing the actual refund still takes 5 to 7 days after approval.

What to do if your refund does not arrive

If 7 business days have passed since Fashion Nova confirmed receipt of your return and you have not seen the refund, check your bank or payment processor account first. Sometimes the credit appears there before your email notification arrives. If you used a credit card, call your card issuer and ask them to search for pending credits from Fashion Nova.

If the refund is not showing anywhere, contact Fashion Nova with your return tracking number and order number. Ask them to confirm the refund status in their system. They can tell you whether the refund has been processed and when it was sent. If there is a delay on their end, they may be able to expedite it or investigate why it has not gone through.

Frequently Asked Questions

Can I return an item if I have worn it once?

No. Fashion Nova's policy requires items to be unworn. Even one wearing disqualifies the item from return, and the company will reject it during inspection. If the item does not fit or is not what you expected, contact customer service when ready — before wearing it — to discuss your options.

Do I have to pay for return shipping?

Fashion Nova provides a free return shipping label for most items within the 30-day window. Print the label and use it to ship your return. If your return is rejected due to wear or missing tags, you will have to pay to ship the item back to yourself.

What if I lost my return shipping label?

Log back into your Fashion Nova account and go to your return status. You can reprint the label from there. If you cannot find it in your account, contact customer service with your order number and they will email you a new one.

How long does it take to get a refund after Fashion Nova receives my package?

Fashion Nova typically processes refunds within 5 to 7 business days of receiving your return. Your bank or payment processor may take an additional 3 to 5 business days to show the credit. In total, expect 10 to 14 business days from the time Fashion Nova receives your package.

Can I exchange an item instead of getting a refund?

Fashion Nova does not offer direct exchanges. You must return the original item for a refund, then place a new order for the size or style you want. This means you will pay for shipping twice — once to return the first item and once to receive the new one.